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Nissan of South Bay
- Car Dealers
- Torrance, CA
About this business
Location details
20550 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
The repairs are very expensive here and the customer service is not attentive. The attention span is limited only on one issue and once the money is collected they quickly let you go. Employees must work on a commission basis. They want you to keep coming back, even if it's a minor issue and bill you for it each time again as much as possible. I asked for the dashboard light to be checked, they have not even touched it. I asked for a tire replacement estimate, they have not done it. Recommendations, advance warning of potent... read more
Business response:
Hello Aniko, thank you for taking the time to provide feedback regarding your visit in January. Firstly, I want to sincerely apologize if you felt that our Advisor was condescending or overly focused on money during your visit on July 13, 2024. It is never our intention to make any customer feel uncomfortable or undervalued. We aim to create a welcoming environment where our customers feel respected. During your 1st visit with Richard back on July 13th, we performed an oil change and tire rotation. This is a standard mainten... read more
I had a better experience with Richard, very helpful, I was told the leaf was covered regarding fluid change, yet was changed over $200, not a happy camper😥
Business response:
Thank you again for taking the time to let us know how we did. We do apologize for any miscommunication on our end regarding the fluid change. We are not sure who told you the Leaf was covered but would be happy to further discuss if you wish. Kind Regards, Elizabeth Reyes Customer Relations Manager
I bought a pre-owned vehicle. Upon doing a full and deep inspection on the vehicle, I came across a disturbing find inside my trunk. There was food debris, all over the spare tire are( mind you, this is a hybrid so it’s the area for the batteries). Not only was there food but there was a thick layer of what seemed to be food curry all over the trunk area. None of this is visible to the eye, unless you remove plastics and the tire pressure machine. I reached out to Nissan of Torrance within less than 12 hours of purchase. I a... read more
Business response:
Hello Nanci, I am truly disappointed to read your review as I personally replied to your text messages. When I initially texted with you it was in response to a follow up message to you sent by one of our managers. The text was to ensure your satisfaction with your purchase, this message was sent to you on February 6th, in which you later responded stating "Great purchase, but has horrible smell" please keep in mind that you purchased this vehicle on February 3rd, therefore it was not 12hrs from the time that you purchased t... read more
Took far too long for minor service 6 hrs was told 2 hrs. Texted twice for update, no reply also charged a lot of money for brake fluid replacement for a new car that I only put 4000 miles on
Business response:
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Thank you for bringing this to our attention, we will make this a topic of discussion as communication is key and should have been advised that work would take longer than anticipated. Kind Regards, Elizabeth Reyes Customer Relations Manager
Miguel in sales was great. Miguel in finance was a typical finance guy shoving paper to be signed and leaving out the important details. Like, they don't send me fills each month, I have to set that up myself. That is really xxxxty! He never mentioned paying online even once. This is bad business. Casity ( she didn't have a card and I her name is a bit different) was really great. She sold the car! She and Miguel in sales are a good team.. It is the worst thing about buying a car to have the pushy guy in finance that only te... read more
Business response:
Thank you for your sincere feedback, we are happy to hear that your sales representative Miguel provided you with such a good experience. I have shared your feedback with our team as it is an opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager
Marcell was terrific, professional, overall great. He knew what he was talking about and took my concerns seriously.
Business response:
Hello Faviola, thank you for taking the time to write such a wonderful review for Marcell. Your feedback on this review leads me to believe that the 1-star review was an error. I know I had replied to a small survey you had filled out and expressed that the rating and survey were a reflection of the service provided by Marcell. We understood your concerns and did address them with our GM and Sales Managers as we do not condone of that behavior from any of our employees/departments. As stated on my previous response you will ... read more
I brought my car in for emissions hose. They said they fixed it after 4 days and $500 in rental car when i received my car it smelled like gas was being pumped into drivers cabin. Horrible strong smell. 4 more days with my car $550 in rental fees. They finally fixed. But never called me, i have to keep calling to ask if my car was ready. Maybe it was ready for a day and i didn't know. Just rental money $550. Horrible!
Business response:
Hello Cindy, we are truly disappointed to hear that your experience was not to your satisfaction. We understand how important it is to have strong communication, and it is unfortunate that we fell short. I will use your feedback to coach our team as we strive to provide top quality service and falling short is unacceptable. Kind Regards, Elizabeth Reyes Customer Relations Manager
We arrived at 10am and left as 15:30 for just an oil change service. The initial quote for a tire rotation and oil change was $70, they didint perform the rotation and still wanted to charge $70 I had a $10 reward point that couldn’t use and they changed conditions once there They said to rotate wheels would have a different price of $300, very odd since they rotated the wheels last time for the previously agreed Overall the unethical practice of keeping the car for long and start negotiating once we are tired to get better ... read more
Business response:
Hello Tom, we are disappointed to hear that your experience was anything less than exceptional. I did speak with your Advisor and the Service Manager, and they clarified that the quote for $300 was not for a rotation it was to remove and replace the stripped lug nuts from your wheels. As for the oil change you were charged $39.99 + tax, as for the rotation they did quote you $29.99. Your Advisor also stated that he did advise your wife that service would take longer as Saturdays are our busiest days; however, stated that the... read more
My complaints are not necessarily with the dealership, but with my Nissan rogue that had to have its engine replaced at 9000 miles and then further problems. And shortly after getting my car out of the shop, it has the engine light on. I don't have time to be dealing with this broken car, which is one year old, so my problem is with Nissan not the dealership but with my car
Business response:
Hello Cindy, thank you for your sincere review and clarifying that the dealership is not the issue. If you proceed with these concerns, please contact Nissan Consumer Affairs at 800-NISSAN-1 for further assistance. Best of luck and if there is anything we can further assist you with please don't hesitate to contact us directly. Kind Regards, Elizabeth Reyes Customer Relations Manager
Frequently asked questions about Nissan of South Bay
How is Nissan of South Bay rated?
Nissan of South Bay has a 4.4 star rating with 4,652 reviews.
When is Nissan of South Bay open?
Nissan of South Bay is open now. It will close at 10:00 p.m.