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Nissan South Morrow
- Morrow, GA
About this business
Location details
6889 Jonesboro Rd, Morrow, GA, 30260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
I have had alot of work done at this dearlership. I trust my service advisor and he always takes time to explain everything that needs to be done on my car. I have never had a bad experience and I am always satisfied with the jod done. They always complete the work in the amount of time promised and value that I dont always have alot of time to spare. They make me feel confident, and comfortable about bringing my car there to get repairs done. I would not go anywhere else because of the great customer service that Dane Jones... read more
I would give this dealership 5 star only because of the service department. The sales department is having very bad reviews from other people as well as my personal experience at this dealership with sales rep is not good. Back to my ratings, I will always ask for Jason to write my service order and Viet to work on my car, even if I return after 10 years for service.
I wish I could leave 0 stars as this was the worst customer service I've experienced since being a customer with this location. I've been a loyal customer to the Morrow location for 14 years. I've bought 3 different cars from this location and I always service my vehicles here. Today, I called service with questions regarding my service report for my vehicle. I was speaking to Andre regarding the repairs they said I needed. He became irritable and frustrated as I asked my questions. Andre Wright was not only rude and unprofe... read more
I have had the worst experience with this location. They (LEO, GARDEL, BRAD BENJAMIN, DAVID PRICE, DWAIN, and JOANNA. They sold me this car and the next day the engine light was on due to a turbo problem. I have not CUSSED them OUT nor have I been rude to them - I just wanted the car fixed. I brought the car back on day 2 and day 3. DWAIN LIED about getting a part in for 2 weeks then DAVID PRICE lied for the next 2 weeks about whatever he said he was going to do and then did nothing. STILL TO THIS DAY I have not been transfe... read more
Their Customer Service is TERRIBLE! !!!! Yesterday (Monday, 8/21/23), I picked up my car from being serviced, mind you I dropped off my car for a "tune-up" on Friday (8/18/23) morning @ 11am! When I first pulled up, it took a minute for the service rep (Andre) to come and receive my car (there was NO customers in front of me). Mr. Andre said they will do a diagnostic and will contact me with the results. I had to call them at "4PM" and ask about the status on my vehicle. The reason I was given was, "their computer systems we... read more
This is the worst service department I ever used. The people are unprofessional. Stay away
Unprofessional management. A faulty service caused a my car to catch on fire. I've had a mediation with the BBB without resolution. I've been ignored and verbally abused by management regarding this matter.
I came in today in hopes of trading in my veh for a more suitable veh for my new family . I was told i would be working with Nick who i previously worked with when i first bought my veh . I arrived met Nick and was passed on immediately to another salesmen name David or Dave can’t really remember that’s how in memorable the experience was . I knew that my credit was challenging and with the trade in i was told i owe more than the veh is worth which was ok . I was already prepared to do a down payment . The salesmen was total... read more
Business response:
Chefb, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We appreciate you bringing this experience to our attention. If you are willing, please contact Voncella McGrady our customer care Specialist (770) 968-1360 so we can work towards a resolution. We look forward to hearing from you.
I made an appointment due to my check engine light being on. I was on time for my appointment. The service adjuster was very nice and pleasant however lacked communication. After waiting over 5 hours, I walked up to the work station and asked for a status. To be told that the technician is still trying to make a diagnosis and that they have been busy. I was then told that I had an electric problem and the diagnostic is $500, but was told seconds prior that the tech was working on the diagnosis. I do not believe my car was to... read more
Business response:
Hi D.w., we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to Roderick Willis our service manager at (770) 968-1360. We look forward to hearing from you.
Frequently asked questions about Nissan South Morrow
How is Nissan South Morrow rated?
Nissan South Morrow has a 4.6 star rating with 10,000 reviews.
When is Nissan South Morrow open?
Nissan South Morrow is open now. It will close at 9:00 p.m.