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Nissan South Morrow
- Car Dealers
- Morrow, GA
About this business
Location details
6889 Jonesboro Rd, Morrow, GA, 30260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
I made an appointment due to my check engine light being on. I was on time for my appointment. The service adjuster was very nice and pleasant however lacked communication. After waiting over 5 hours, I walked up to the work station and asked for a status. To be told that the technician is still trying to make a diagnosis and that they have been busy. I was then told that I had an electric problem and the diagnostic is $500, but was told seconds prior that the tech was working on the diagnosis. I do not believe my car was to... read more
Business response:
Hi D.w., we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to Roderick Willis our service manager at (770) 968-1360. We look forward to hearing from you.
Took car for oil change 1 day after after having it detailed got it back black paint was spotty chrome wheels were dirty
Business response:
Bigdoogy44, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Nissan South Morrow 6889 Jonesboro Rd, Morrow, GA 30260 Nissan dealer Kaye Griffin 21 points 7 minutes agoI am doing this review because I took my Rogue in on July 15th to have a diagnostic run on it to see what was wrong. I made a service appointment for 1:15 and I was checked in and told to wait in the waiting room. Now here is where things went left for me. After about 2 hours of waiting, I still haven't heard anything about my vehicle. So me being the patient person that I am, l wait a little longer. So now it's almost 5... read more
Business response:
Hi Msteacher39180, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We appreciate you bringing this experience to our attention. If you are willing, please contact Rod Willis us at (770) 968-1360 so we can work towards a resolution. We look forward to hearing from you.
I am about to schedule my THIRD service visit in less than two months for the same issue- the check engine light. I brought my car in and told the service rep the problem. I also said that the gas mileage was way off. He replied that I had Biden to thank for that. I should have left right then. They "fixed" the issue but resetting a sensor instead of fixing the real problem- the air mass sensor. The code was on the receipt. No one pointed it out to me. Two days later,my check engine light came back on. I brought the car back... read more
I am about to schedule my THIRD service visit in a month for the same issue- the check engine light. I brought my car in and told the service rep the problem. I also said that the gas mileage was way off. He replied that I had Biden to thank for that. I should have left right then. They "fixed" the issue but reset a sensor instead of fixing the real problem- the air mass flow sensor. The code was on the receipt. No one pointed it out to me. Two days later, my check engine light came back on. I brought the car back. The servi... read more
Business response:
Kblake7897, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (770) 968-1360 so we can work towards a resolution. We look forward to hearing from you.
Worst experience of my life. Vehicle spent 2 months waiting for a warranty part. Service department has poor communication with each other AND the customer, and they NEVER answer the phone. You just leave callback messages that are never delivered. No one checks the key dropbox for keys, managment is never around, and the staff ignores you. You could stand there for 20 minutes without being greeted or acknowledged. I will drive much further to another dealership. Never again will they touch my current vehicle, or sell me a f... read more
On 3/30/22 I spoke with Chantivia Wright with Nissan of South Morrow and confirmed that my daughter and I will be coming up from Montgomery, Al to purchase a 2022 Nissan Versa she scheduled a appointment for us with Erroll McKnight at 11am for 3/31/22. We arrived to the dealatship around 10:45am waited in Erroll office area to only learn that the vehicle was sold No one from the staff bothered to call us before we drove 2hour and 15 minutes. The team at Nissan of south Morrow was not Accommodating or apologetic for the lack ... read more
Unprofessional. That’s the best word to start off with. No sense of urgency or treating the customers politely. All the service members except Kwasi were either hanging out or doing their own thing. I came for an appt about one thing left with other issues that were not caused by me. The manager(rod) is NO better, he has set the climate of the service department to relaxed & unbothered. Workers don’t worry about customer conplaints because that’s the energy the mangers has.
Predatory xxxx that will simply not stop calling me to offer financing on a vehicle I have never contacted them about. Never been to the dealership, but I have gotten mail, telephone calls, text messages and have repeatedly told them I am not interested
Frequently asked questions about Nissan South Morrow
How is Nissan South Morrow rated?
Nissan South Morrow has a 4.6 star rating with 10,395 reviews.
When is Nissan South Morrow open?
Nissan South Morrow is closed now. It will open at 1:00 p.m.