This profile has been claimed by the business owner or representative.
North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Most positive buying experience I have ever had. Mr. Vazquez and Mr. Gonzalez were professional, courteous, helpful and took great care of us. I will send all of my friends to North Park, in fact have already sent one, and will do all of my service with them. I have been a Toyota owner for 25 years, have worked with other dealerships, but was most impressed with North Park and its employees. Highly recommend this dealership.
this was absolutely the best car buying experience. I would highly recommend this dealer to anyone and everyone I know. They are fair, honest and work hard to make the transactions effeciently so you don't spend hours in the dealership just to make a purchase. I made up my mind two years ago that my next vehicle was going to be a Toyota Highlander and I'm very pleased with the vehicle and the transaction with the dealership.
Disappointed is an understatement, filed a complaint about a dealership (North Park Toyota 10703 SouthWest Loop 410, San Antonio Texas, 78211), regarding not filing the proper paperwork to IRS for a Clean Vehicle Tax Credit Report for 2024. This resulted in my missing out on receiving a $4000 Tax return during the 2025 IRS Tax filing. I corresponded with the Office Manager (Lolita Lewis) of North Park Toyota, starting 2/26/2025. North Park Toyota of San Antonio praises themselves as having exceptional Customer Service. From ... read more
⭐ 1 Star – Dishonest, Rude, and Refused to Honor Warranty I recently purchased a 2018 Ram 1500 from North Park Toyota along with a Bronze MPP warranty. Within a week of purchase, I discovered a serious issue with the exhaust manifold. Instead of standing by the warranty they sold me, the dealership misled me at every step and ultimately cancelled the deal and gave me back my trade-in because they did not want to honor what was promised. Here are the facts: Paul Barrientos (Sales Manager) told me my warranty was not active ri... read more
Business response:
We are disappointed to hear about your experience. We understand your frustration, and your concerns are important to us. The situation you described does not reflect the level of service we strive to provide our customers. We take your feedback seriously and want to address these concerns properly. Please contact Ray Andrade at randrade@nptosa.com so we can discuss this matter further and work toward a resolution.
On May 21st, I visited North Park Toyota to purchase a 2025 GMC 2500 after speaking with Manny Galván over several days to negotiate the purchase terms. Once we agreed on a price, I informed Manny around 7:30 PM that I was heading to the dealership. I removed my belongings from my trade-in vehicle and arrived at the store around 8:20 PM. Manny had assured me earlier that he would begin preparing the truck and paperwork to ensure a quick process. Unfortunately, that was not the case. I didn’t enter the finance office until ne... read more
Business response:
Alan, we appreciate you taking the time to share your experience with us. Your feedback is invaluable, and we understand how frustrating this situation has been for you and your family. We strive to provide a seamless experience for our customers and recognize that we fell short in this instance. Please know that we take your concerns seriously, and we are committed to addressing them. We encourage you to reach out to Ray Andrade at randrade@nptosa.com so we can discuss your experience further and work towards a resolution. ... read more
Do Not Purchase Your Next Vehicle from North Park Most customers are excited to post their photo of their new vehicle, but here I am less than 21 days off their lot with our 2022 4Runner being towed and my 7 month pregnant wife stranded on the road. We purchased on 5/3/25; brought back for service 5/10/25; overheated 5/21/25. North Park Toyota does not stand behind their vehicles before placing them for sale on their lot. I understand every aspect of As-Is purchases; extended warranty; being in the car business myself. Howev... read more
Business response:
Thank you, Alex, for sharing your experience with us. We understand how important it is for our customers to feel confident in their vehicle purchase. We take feedback like yours seriously as it helps us identify areas where we can improve. It's clear that your experience did not meet your expectations. We would appreciate the opportunity to discuss your concerns further and work towards a resolution. Please reach out to Ray Andrade at randrade@nptosa.com. Thank you for your understanding, and we hope to hear from you soon.
I called to confirm the truck I wanted was available before making a two-hour drive. They said it was. When I got there, they claimed it had been sold just two hours earlier — suspicious timing. The salesman, Elija, said they’d make it right with a “crazy, dumb deal.” After nearly three hours at the dealership, their so-called deal was $700 off. Total waste of time. Feels like classic bait-and-switch. I highly doubt the truck was ever even there. Dishonest, shady operation. Stay far away.
Business response:
Thank you for taking the time to share your experience. We are sorry to hear about your frustration in regards to your search for a vehicle. We recognize how important it is for customers to feel that their time and expectations are respected, and we are sorry to hear that you felt this was lacking in your visit. Your feedback is being taken seriously, and we'd like the opportunity to learn more about what happened and address your concerns directly. Please reach out to Ray Andrade at randrade@nptosa.com so we can look into ... read more
Lied to the from the salesman and Blaine from the first problem I had on my 3 week old vehicle. Go somewhere else is what I recommend. Blaine wouldn’t let me talk to his supervisor or anyone in administration. Worst experience ever
Business response:
Thank you for taking the time to share your experience. We're sorry to hear that you feel your concerns were not addressed in a way that made you feel heard and supported. We understand how frustrating it can be when communication falls short of expectations, and your feedback is important to us. We’d like the opportunity to better understand what happened and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can look into this further and ensure your concerns are properly addressed.
Was told my service would take a couple hours, only to take around 4 hours. Never updated me throughout the process, was hard to get ahold of my service provider and he never got back to me. He left to lunch while leaving me waiting. Wouldn’t use again or recommend. Poor customer service.
Business response:
Thank you for sharing your feedback. We are sorry to hear that you are disappointed with your service experience. We strive to provide timely and transparent service. We’d appreciate the opportunity to discuss your experience further and ensure that your concerns are addressed. Please reach out to Fred Duron at fredd@nptosa.com so that we can look into this matter and work toward making things right.
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 16,668 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is open now. It will close at 9:00 p.m.