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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
They suck don’t go there they don’t care about customer service. They take your deposit when rent a car order the wrong parts at least twice.
Business response:
We appreciate you taking the time to share your feedback with us. We are truly sorry to hear about the challenges you experienced during your recent visit. Providing excellent customer service is a top priority for us, and we regret that we did not meet your expectations on this occasion. Your concerns regarding the ordering of incorrect parts and the inconvenience caused by this are important to us. We understand the frustration and inconvenience this may have caused you, and we apologize for any inconvenience or confusion.... read more
Have been waiting on a part to complete a recall service on 2023 Tundra since Feb 2024. I get a text from service tech yesterday that part is in and could I schedule for service. I schedule for today and go in. Sit for 3 hours only to be told part was not available. From one day to the next it was not available. According to service tech the parts dept is supposed to tag part with customer name and secure it so no one else will use it. I guess that didn’t happen. This is the second time the service departments quality contro... read more
Business response:
Thank you for your review. We sincerely apologize for the inconvenience and frustration you experienced regarding the recall service on your 2023 Tundra. We understand how disappointing it must have been to wait for the part, only to be told it wasn't available after scheduling an appointment. Our commitment is to provide exceptional customer service, and clearly, we fell short in your case. To ensure a swift resolution and regain your trust, we recommend contacting Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@n... read more
I was way over charged for what was done to my car. 321.00 6 hrs wait!
Business response:
Thank you for your feedback about your recent service experience at our shop. We sincerely apologize that you feel you were overcharged for the work performed and for the extended wait time. We understand your frustration and want to address your concerns. We value your business and want to regain your trust. Please contact Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com at your earliest convenience.
Worst service ever I bought a vehicle it broke the same night had it towed then it broke 4 more times I am absolutely done with them I just want my money back, and yet they supposedly fixed again and want me back in that lemon of a vehicle I have ran out of patience I will seek legal action next. Dishonest no integrity or respect for their customers … straight out rats! News cast will be paying them a visit!
Business response:
We sincerely apologize for the experience you've had with your recently purchased vehicle. We understand your frustration. We want to assure you that we are committed to resolving this situation fairly and to your satisfaction. We value your business and regret this turn of events. We are committed to regaining your trust and ensuring a positive outcome. Please contact Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com at your earliest convenience.
When I contacted the dealer online, they said the price was $2000 more than what was indicated on cars.com. I had to go in to hold them to the price published online. The in-store experience was great. They were professional and easy to work with.
Business response:
Thank you for sharing your experience with us, and we sincerely apologize for any confusion regarding the pricing. We understand that accurate and transparent pricing is crucial for our customers, and we regret any inconvenience caused. To better assist you and address your concerns, we would appreciate more information about the specific vehicle and the pricing details. Your feedback is essential to improving our processes, and we want to ensure that future interactions meet your expectations. Please reach out with addition... read more
Took my car in to just get a flat fixed, and it took three hours. I was there at 7:30 AM and did not leave till almost 1030. I had to go up to the service people and ask them “where is my car”?. The man got up and walked to another desk and found my paperwork among other paper work marked “WAITER” he said the man that was helping me left for the day, I’m like” and nobody bothered to even look at his paperwork”. If I hadn’t asked for my car, I would still be there. Worst service ever!!! Will never go back.
Business response:
We apologize for the inconvenience you experienced during your recent appointment. We understand that your time is valuable, and we strive to provide efficient and timely service to all our customers. Our team is committed to addressing your needs and ensuring a smooth service process. We want to learn more about your specific situation so that we can improve our services and avoid similar delays in the future. If you would be willing to share more details about your appointment, we would greatly appreciate it. Please feel f... read more
terrible customer service. dealt with Jeremy Rico sales rep trying to purchase a 2014 toyota camry se on7/26/2023. i was very interested in the car which had just come into their lot that day hadn't had the internal inpection yet. I told Jeremy I would be there today 7/27 with my mechanic and buy it if all checks out. he said ok it hadn't even gone through their inspection yet and wasn't on the lot. Called this am to let him know we were on our way and he said the car was sold! I was stunned! I communicated with the guy all ... read more
Business response:
We apologize for any inconvenience you may have experienced regarding the availability of the car you were interested in. Our inventory can change quickly, and sometimes vehicles get sold before we can update our listings. We understand how disappointing this can be and we're sorry for any frustration it may have caused. If you're still in the market for a vehicle, we would be happy to assist you in finding another option that suits your needs. Please contact Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.c... read more
They had a car listed at MSRP that they didnt have in stock... Told me to put a deposit down for which I filled out the form for. Called me later to ask about my trade in and then told me that the car I was interested in they were marking up 10k... 25% over msrp they also told me they would have 2500+$ in dealer addons Tint/nitrogen filled tires/clear coat... that were not optional even though they werent even applied to the car yet. I wouldnt recommend them considering there are plenty of Toyota dealerships who dont price g... read more
Business response:
We are sorry to hear about your negative experience with our dealership. We strive to provide the highest level of customer service, and we apologize for any poor treatment that you may have received. We take all customer complaints seriously, and we want to ensure that we are doing everything we can to make things right. We would appreciate the opportunity to discuss your experience in more detail and work with you to address any concerns you may have. Please contact Marisol Gutierrez at MGutierrez@nptosa.com at your earlie... read more
Jerald salesman chased me down when pulling up on Saturday afternoon never introduced himself nor asked our names looked at a few the car I liked had a nail in tire and was flat (So much for inspection of there cars) instead of saying he could fix it ,tried selling me others I didn't want so couldn't test drive so we decided to Leave and salesman yells at us for wasting his time. What about our time and gas wasted going there for rude salesman harassment. Stay Away unless donating your hard earned money to these guys. Never ... read more
Business response:
We are sorry to hear about your negative experience with our dealership. We strive to provide the highest level of customer service, and we apologize for any poor treatment that you may have received. We take all customer complaints seriously, and we want to ensure that we are doing everything we can to make things right. We would appreciate the opportunity to discuss your experience in more detail and work with you to address any concerns you may have. Please contact Marisol Gutierrez at MGutierrez@nptosa.com at your earlie... read more
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 16,669 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is open now. It will close at 9:00 p.m.