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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Very bad service they wanted for my wife to read the manual we are up in age
Business response:
Thank you for your feedback. We understand that clear communication and assistance are vital, and we are sorry to hear that you are frustrated with your experience. We would like to make sure your concerns are addressed properly and ensure a more positive experience going forward. Please reach out to Ray Andrade at randrade@nptosa.com, and he will be happy to assist you further.
I was offered many perks to purchase the car I was being offered. I was misled on the engine size, I was offered rim upgrade, I was offered maintenance package. Seats were supposed to be cleaned and faulty phone charger repaired. None of this occurred. Some was word of mouth and not in writing so now I am told I'm out of luck. Word of mouth doesn't matter. Got it my fault for not getting it in writing. Lesson learned the hard way. Also will not come here for my next purchase or refer either. Untrustworthy and slimy.
Business response:
Thank you for sharing your feedback. We value all customer feedback, and we'd like to learn more about the specifics of your interaction and the offers that were discussed. If you wish to provide further details about these specific issues, please contact Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com. They would be happy to discuss this further with you.
I made an appointment, arrived early, and was told that the “advisor” wasn’t there today (as if they don’t know their own employees schedules), so I would be treated as a walk in, and that they would get to me when they get to me. The check in person was all too smug about it. When I finally was able to check in, it turned out they had my email address wrong, even though I gave it to them 3 times when making the appointment to ensure it was correct (not a difficult address, just not my entire name). After I was sent to the w... read more
Business response:
Thank you for sharing your experience with us. We deeply regret the inconveniences and lack of communication you encountered during your visit. This is far from the standard of service we strive to provide. From your initial check-in to the waiting experience and unanswered inquiries, it’s clear we fell short of your expectations—and our own. We take your feedback seriously and want to address these concerns directly. Please reach out to Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com so that we can lear... read more
Second time going to NorthPark Toyota. Second time being disappointed with both the service and the overcharging. I recently had a key programmed and cut for $140 and it took a local locksmith about 15 minutes to complete. Northpark charged $199.97 for the key alone and another $200 for the programming. That’s fine, but what forced me to leave a review was the 2 hour wait. It apparently took an hour and 40 minutes to cut and program the key. After paying the bill, they had me wait another 25 minutes in the parking lot for th... read more
Business response:
Thank you for sharing your feedback, and we're truly sorry to hear about your disappointing experience. We understand your frustration with the service and the wait time. Your experience is important to us, and we’d like the opportunity to address your concerns directly. Please reach out to Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com so we can resolve this matter to your satisfaction. Thank you again for your review, and we hope to hear from you soon.
Had an appointment and it took 3 hours to change the oil. And then I found out they installed and changed out parts that I didn’t want. They didn’t even ask me. Very very upset. Terrible experience.
Business response:
We sincerely apologize for the frustration you’ve experienced. We completely understand your concerns regarding the excessive wait time and the parts that were replaced without your approval. This is certainly not the experience we aim to provide our customers. Please reach out to Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com so they can address your concerns directly and work toward a resolution. We truly appreciate your feedback and hope to make things right for you.
STAY AWAY FROM THIS PLACE , BUNCH OF LIARS AND RUDE PEOPLE . IF I COULD GIVE A 0 I WOULD , THEY RAN MY CREDIT AND I WASN'T EVEN AT THIER DEALERSHIP IT JUST GOT WORSE , I SPOKE TO THE GM AND SHE TOLD ME " TOO BAD WE F*** U OVER " I'M NOT GONNA STOP HERE AND I'LL LET MY LAWYERS TO GO AFTER HER I"M SURE ALL YOUR CALLS ARE RECORDED AND YOU'LL REGRET THE DAY YOU OPENED THIS PLACE TOO BAD I'M COMING AFTER YOU BUNCH OF LIARS
Business response:
We are truly sorry to hear about your experience and understand your frustration. This is certainly not the standard of service we strive for. Please reach out to Fred Duron or Ray Andrade at fredd@nptosa.com or randrade@nptosa.com. They are committed to addressing your concerns. Thank you for bringing this to our attention.
Not sure why I keep coming back …just bought my 3 rd car here in the last 10yrs…service was bad…staff not helpful
Business response:
Thank you for your feedback. We appreciate your loyalty, but it’s disappointing to hear about your recent experience. We’re committed to providing excellent service and would like to address your concerns. Please reach out to Fred Duron or Ray Andrade, who will be able to assist you further and work towards improving your experience. You can contact Fred at fredd@nptosa.com or Ray at randrade@nptosa.com. Thank you for bringing this to our attention, and we hope to make things right.
They took care of business after all but service mnger needs some customer service training
Business response:
Thank you for your feedback. We're glad to hear that your needs were ultimately taken care of. We apologize if your experience with the service manager did not meet your expectations, and we appreciate your suggestion for further customer service training. We strive to provide the best service possible to all our customers, and your feedback helps us improve. If you have any further concerns or feedback, please don't hesitate to reach out. We value your business and hope to serve you better in the future.
I bought a used 2018 Toyota Prius from this dealer. The dealer failed to disclose there were holes punched into the oil pan. This cost me $700 to replace the pan. I would not recommend this dealer.
Business response:
We apologize for the inconvenience and frustration you experienced with your purchase of the used 2018 Toyota Prius. Providing transparency and accurate information to our customers is a priority, and we regret that the condition of the oil pan was not properly disclosed to you. We understand the unexpected expense and inconvenience this situation caused, and we apologize for any inconvenience or dissatisfaction it may have caused you. Your feedback is important to us, and we take it seriously as we continuously strive to im... read more
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 16,668 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is open now. It will close at 9:00 p.m.