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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I have had a long history as a customer at NPT. I have purchased numerous vehicles from them and sold a few to them as well. This review is dealing with my most recent dealing with them in that I sold them a 2016 Lexus NX that I had originally purchased from them a few years ago. The problems arose out of the fact that they would simply not honor any of their statements to me. I was assured that I would be paid the equity I had in the vehicle within 30 days of the deal being signed. The delay in up to 30 days was that they w... read more
Business response:
Thank you for your feedback. We are dedicated to our customers and providing outstanding customer service in all that we do. We take these claims very seriously - we make it our mission to be an inclusive environment for all. Please contact Tania Eubanks at teubanks@nptosa.com at your earliest convenience.
I went to buy my 2nd vehicle and they robbed me blind! My fault for trusting them. Never again in my life
Business response:
Thank you for your feedback. We are dedicated to our customers and providing outstanding customer service in all that we do. We take these claims very seriously - we make it our mission to be an inclusive environment for all. Please contact Tania Eubanks at teubanks@nptosa.com at your earliest convenience.
Long wait by lobby to pick up my keys 30 minutes 8am to 11am. Too much chating.
Business response:
hank you for your feedback. We are dedicated to our customers and providing outstanding customer service in all that we do. We take these claims very seriously - we make it our mission to be an inclusive environment for all. Please contact Tania Eubanks at teubanks@nptosa.com at your earliest convenience.
Worst service. Choose another dealership.waited 4 hours for tire replacement and oil change. There’s no communication and I had to track down several people just to ask for an ETA. Management attempts to justify their issues, never offered an apology. Then says he’ll wash my car- when I specifically asked for this after an oil change and it wasn’t done. Don’t waste your time, they need better training.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact Tania Eubanks at teubanks@nptosa.com at your earliest convenience.
Arrived early for an 8 am appointment. No car in the bay but my car. I’m there to replace a battery under warranty. 2 1/2 hrs later, I’m out $136 and have to find my car in the parking lot! No courtesy of setting the clock on my car, no air in my tire with the tire gauge light on. However, I was asked to spend extra on replacing my battery cables! Absolutely inexcusable!! As a 62 year old woman, I travelled 23 miles one way for this type of service! Never again. I’ve purchased 2 vehicles from North Park and it will be my las... read more
Business response:
Keely, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Laura Luna at LLuna@nptosa.com at your earliest convenience.
Bought my truck from North Park Toyota. Told to bring it in every six months for Zaktek paint protection. Scheduled my appointment for this and oil change about a month prior. Was told it had to be clean for the protectant to work. Ask if they had a simple car wash. Was informed that is is not working right. May scratch your car and the service manager didn't want to fix it because it was a hassle. So, since they couldn't clean it, it wasn't done. I had to drive 30 miles to this dealership through a few rain showers. I will ... read more
Business response:
We are very sorry to hear that your experience was less than satisfactory. Please contact Laura Luna at LLuna@nptosa.com at your earliest convenience.
WORST experience with Jesse. We live 2 hours away and saw a truck on their used car website that we wanted to buy. Jesse assured us that it was still available and we emphasized that we wanted to purchase it (CASH SALE). We immediately drove all the way down and was called just THREE minutes before we got there that it had been sold by another salesman! Then to further insult us, he thought he could sell us a NEW truck. Would NOT recommend.
Business response:
Bobby, we apologize that we couldn’t match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. Please contact Laura Luna at LLuna@nptosa.com at your earliest convenience.
I had a scheduled appt at 9 am for routine maintenance. Took 5 hours to get my car back. Not sure what the problem was as many people were complaining about the wait. Left at 2pm.
Took my truck in for oil change, tire rotation, throttle body device and brake fluid exchange for my appointment at 9:30 am. It is 4:45pm and my vehicle’s services have yet to be completed. I was told it would be 4 hours. I gave North Park a chance due to being close to my house and was highly disappointed. I will drive the extra few miles to Cavendar Toyota where they are prompt with their services and keep their scheduled appointment times.
Business response:
Robert, we understand you feel negatively about your appointment time taking longer than you expected. We hope we were able to be transparent with that information since that is how we hope to be. We want to speak with you to address your concerns. Please contact Laura Luna at LLuna@nptosa.com at your earliest convenience.
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 16,669 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is open now. It will close at 9:00 p.m.