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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Your cashiers had me waiting 20 minutes for my car after I paid. Also the initial check in for service tech not Kevin seemed a little out of it. I had to wait forever for the tech to address me. Probably going to stay with my dealer after my visit. Just reached out taking a chance on your location as it is closer to my office.
Business response:
We understand your concerns regarding the extended wait times you experienced during your recent visit. We understand how frustrating it can be to wait after completing your payment, and we recognize that the initial service experience didn't meet your expectations. Your time is valuable, and we want to ensure that our service process runs smoothly for every customer. We appreciate you giving our location a chance due to its convenient proximity to your office, and we hope to have the opportunity to provide you with a better... read more
Wait times inaccurate. Cut that loud party music up front when people are trying to relax when they all have the same anxious mood. Play something soothing.
Business response:
Thank you for bringing this to our attention. We understand that experiencing longer wait times than expected can be frustrating. Your feedback is valuable as we work to improve our service. We take your concerns seriously and want to ensure a more comfortable experience for all our guests. Please contact Fred Duron at fredd@nptosa.com so we can discuss your experience further and work toward a resolution.
They took my tire to get replaced but there was another tire present and they haven't told me anything about where that tire went I tried calling Kevin but he hasn't responded or returned my call
Business response:
Your concerns are noted and we understand your frustration. The situation you've described is not the level of service we strive to provide. Please contact Fred Duron at fredd@nptosa.com so we can look into this situation and work towards a resolution.
Advisor was helpful. The service for my 4 runner was way to long even though I had an appointment
Business response:
It's unfortunate to hear that your service appointment took longer than expected, and we understand your frustration. We're glad to hear that our advisor provided helpful assistance during your visit, and we value your feedback. Please contact Fred Duron at fredd@nptosa.com so we can discuss your experience and work toward a resolution.
The main issue was, I spoke to service advisor about not doing a transmission service as it wasn't in the budget. Then around lunchtime I noticed I hadn't gotten a service confirmation for me to approve. Then saw that I had a confirmation that included the transmission service and it already been signed off on, but not by me so I text the number that said to reach out with any questions and got no response. Then when I showed up to pick up the vehicle, they had done the transmission service so my bill was going to be $340 mo... read more
Business response:
It's regrettable to hear about the confusion that took place during your recent service experience. We understand your frustration. The situation you've described falls short of the professional service standards that we strive to provide, and your experience highlights areas where we can work to improve. Please contact Fred Duron at fredd@nptosa.com so we can address these concerns directly and work towards a resolution.
He was very rude and dismissive towards my husband and myself. He was throwing his hands in our faces and being very rude. Wouldn't listen to anything we had to say and was giving us attitude the entire time.
Business response:
Your feedback is invaluable to us and we understand your frustration. The conduct you described falls far short of the respectful service standards we strive to maintain. We take situations like this seriously and would appreciate the opportunity to learn more. Please contact Fred Duron at fredd@nptosa.com so we can address this matter directly and work toward a resolution.
The Service Department does not keep the appointment time it says it will do to perform the job.
Business response:
Your feedback is important to us, and we understand your frustration. We recognize that your time is valuable, and we are working to improve our appointment timing to better serve our customers. Your experience helps us identify areas where we can work to do better. Please contact Fred Duron at fredd@nptosa.com so we can discuss your specific experience and work toward a solution.
For some reason the toyota mechanic shop did not want to honor the warranty I have for my wife's 2023 carmy. After asking for the manager, they honored the warranty.
Business response:
We take your feedback seriously and appreciate you bringing this to our attention. We understand your frustration, and we value your feedback as it helps us provide better service for all our customers. Please contact Fred Duron at fredd@nptosa.com so we can discuss this matter further and work toward a resolution.
Service advisor was very unprofessional. As a Toyota employee I have a lease vehicle I do not pay anything for any service. The advisors was trying to tell me different. I came in with a nail in my tire it should have been replaced not patched. He said if I didn’t have the extended tire plan I would have to pay. That’s not true maybe educate advisors on Toyota employee lease vehicles.
Business response:
Your feedback is invaluable to us and we understand your frustration. We take this situation seriously and want to ensure our service team has the correct information about employee lease programs to prevent similar confusion in the future. Please contact Fred Duron at fredd@nptosa.com so we can discuss this further and work towards a resolution.
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 18,358 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is closed now. It will open tomorrow at 7:00 a.m.