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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Took my car due to an oil leak I was told there was nothing wrong. We knew there was an obvious leak so we took it to a different dealer. Toyota at Boerne had excellent service found the leak within minutes.
Business response:
Thank you for sharing your concerns about your recent service experience. We understand your frustration. Your feedback helps us understand where we can improve our diagnostic processes to better serve our customers in the future. To discuss this experience further, please contact Fred Duron at fredd@nptosa.com so we can address your concerns directly.
I was quoted two prices and then charged more for both of them so there’s that.
Business response:
We acknowledge your feedback and understand your frustration. Your experience falls short of the service that we strive to provide and helps us identify areas where we can work to improve. We value your input as it allows us to better serve our customers and ensure transparency moving forward. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss your specific situation and work toward a resolution.
First, there was poor communication from the service advisors. After servicing my car for a headlight issue and another concern, they returned my vehicle with a dead battery. The mechanic who worked on my car admitted he may have drained the battery while servicing it, but said he recharged it and sent me on my way. The next time I attempted to drive my car, the battery was completely dead. Afterward, they offered to sell me a replacement battery for over $200. Before my vehicle was serviced, my Toyota app showed that the ba... read more
Business response:
We appreciate you taking the time to share your experience and understand the importance of clear communication and confidence in the service process. Our team strives to provide reliable care and transparency during every visit, and feedback like this helps us continue improving the experience we deliver. Please contact Fred Duron at fredd@nptosa.com so we can connect with you directly and learn more about your visit.
Service center was very willing to work with me. A a a a a a
Business response:
Thank you for your positive feedback! We're delighted that our service team was able to work with you and provide the flexibility you needed. We truly appreciate your trust in our services and look forward to serving you again.
Service took longer than expected then when we left front end was vibrating severely had to turn back around and this was all after 7:00 PM. Turns out that both front wheels were loose. All the nuts were had not been torqued like they should have been.
Business response:
We appreciate you bringing this experience to our attention and understand how concerning this situation must have been, especially late in the evening after your visit. Our team always aims to provide thorough and dependable service, and we value the opportunity to review situations like this internally to help maintain the standards our customers expect. Please reach out to Fred Duron at fredd@nptosa.com so we can connect directly and further assist you.
I went in for free service. I had a bad tire which I didn’t want you all to replace, due to the cost. You all should have placed the spare on my car and not let me leave that way. I could have had a blow out or something worse. I will never return to your dealership again.
Business response:
We are concerned to hear about your experience. Your safety is our top priority, and we understand your frustration. We would appreciate the opportunity to discuss how we can better serve you. Please contact Fred Duron at fredd@nptosa.com so we can address your concerns directly.
Custom service is non-existent at NP Toyota. They only care about up charging everyone.
Business response:
It's regrettable to hear that you feel this way about your experience, and we understand your frustration. Your feedback helps us recognize areas where we can work to improve our approach to customer care and transparency. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Fred Duron at fredd@nptosa.com so we can address your concerns directly.
They did not put air in my tires , they were all the same pressure as when I got there .
Business response:
Attention to requested maintenance items is an important part of the service experience. Tire pressure checks and adjustments are intended to align with manufacturer specifications and service procedures completed during the visit. Our team remains focused on improving consistency and ensuring all requested items are properly reviewed before vehicle delivery. For further assistance, reach out to Fred Duron at fredd@nptosa.com.
Your cashiers had me waiting 20 minutes for my car after I paid. Also the initial check in for service tech not Kevin seemed a little out of it. I had to wait forever for the tech to address me. Probably going to stay with my dealer after my visit. Just reached out taking a chance on your location as it is closer to my office.
Business response:
We understand your concerns regarding the extended wait times you experienced during your recent visit. We understand how frustrating it can be to wait after completing your payment, and we recognize that the initial service experience didn't meet your expectations. Your time is valuable, and we want to ensure that our service process runs smoothly for every customer. We appreciate you giving our location a chance due to its convenient proximity to your office, and we hope to have the opportunity to provide you with a better... read more
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 18,339 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is open now. It will close at 9:00 p.m.