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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I scheduled service when I arrived i was taken in shortly. I was told it would take over an hour to complete the service. It ended up being close to 3 house.
Business response:
We understand your frustration regarding the extended service time, and we genuinely appreciate you bringing this to our attention. We know how valuable your time is, and we strive to provide accurate timeframes for all service appointments. Your feedback helps us identify areas where we can improve our communication and service delivery to better serve our customers.
said I need new battery when I did not --trust issue toyota personnel keep asking about buying new car when I just want to service my paid-off vehicle
Business response:
We understand how important trust and clear communication are when visiting our service department. Our team aims to provide recommendations based on vehicle evaluations while also respecting each customer’s individual needs and preferences. We appreciate your feedback and will continue working to ensure every visit feels helpful and customer-focused. Please contact Fred Duron at fredd@nptosa.com so we can discuss your experience further.
He put a car in my name when I wasn't buying the car, screwed up my credit
Business response:
We appreciate you bringing this matter to our attention and understand your concerns regarding the situation. Our team takes customer information and the purchase process very seriously, and we are committed to handling concerns thoroughly and professionally. Feedback like this is important as we continue reviewing and improving our processes. Please contact Ray Andrade at randrade@nptosa.com so we can discuss this further with you.
Told me to pick the car up in a day. Which okay. Day comes. Tells me it's gonna be another day. Then another day comes I ask said now has to do the interior which idk why that didn't do that before. after all that it took about 5 days to get the car and when we got it the stuff he 'fixed ' on the outside wasn't even fixed. I had to come back and get it done but somehow it took them an hour this time instead of a whole day ?
Business response:
We appreciate you sharing your feedback and understand how disappointing it can be when timelines and expectations do not align during the vehicle preparation process. Our team strives to deliver vehicles in a condition customers can feel confident about, and your comments are valuable as we continue working to improve communication and efficiency. We are committed to providing a better experience moving forward and appreciate the opportunity to learn from your visit. Please contact Ray Andrade at randrade@nptosa.com so we c... read more
De nada me sirve expresar lo q siento me engañaron y no me arreglan el carro cuando aun esta en garantía
Business response:
We are sorry to hear that you feel this way, and we want you to know that your feedback does not go unheard. We understand how frustrating it can be to feel that your concerns have not been met, particularly when it comes to warranty coverage on your vehicle. We would like the opportunity to look into your situation further and work towards a resolution. Please reach out to Fred Duron at fredd@nptosa.com at your earliest convenience.
I had to take my car back to get the your balanced twice. My car was with Toyota a whole week by the time my tire was balanced correctly, the oil leak was fixed, and my rim that was damaged by the tech was painted.
Business response:
We are thrilled to hear that despite the multiple visits needed, we were able to properly address all the concerns with your vehicle. We understand that having your car with us for an extended period can be inconvenient, and we appreciate your patience while our team worked to ensure the tire balancing was done correctly, the oil leak was resolved, and the rim damage was properly repaired. Your experience helps us continue to improve our service quality, and we're grateful that you chose North Park Toyota for your automotive... read more
It was my 15000 mile check up stated that my tire pressure was all checked and filled (next morning I woke up and 1 tire was running low (popped up on dash low tire pressure)) also I took off after everything was said and done the second I hopped on the highway my dash showed my hood was not closed properly god forbid my hood was to fly open on the highway all because they couldn't close the hood properly
Business response:
Thank you for taking the time to share your feedback following your recent service visit. We are sorry to hear that you feel the work performed during your 15,000 mile check-up did not meet the standard of care you expected, and we understand your frustration. Customer safety and satisfaction are very important to us, and feedback like yours helps us evaluate the experience we provide. We would like the opportunity to discuss this further and work towards a resolution. Please reach out to Fred Duron at fredd@nptosa.com at yo... read more
Girls at the desk initially did not want to help. Stated i needed to comeback
Business response:
Your feedback is important to us and we understand your frustration. Every customer deserves welcoming and helpful service from the moment they walk through our doors. We take your experience seriously and would appreciate the opportunity to learn more about what happened. Please contact Fred Duron at fredd@nptosa.com so we can address this situation properly.
There was something done intentionally on my tire and my jack went missing no one’s called me back about it
Business response:
We are disappointed to hear about the issues you experienced. We understand your frustration. Your experience does not reflect the level of service we strive to provide, and we would appreciate the opportunity to discuss this further with you. Please reach out to Fred Duron at fredd@nptosa.com so we can investigate these matters thoroughly and work toward a resolution.
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 18,339 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is closed now. It will open tomorrow at 7:00 a.m.