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North Park Toyota of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
10703 SW Loop 410, San Antonio, TX, 78211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Great customer service from Frank. He kept me informed about a back ordered part for my vehicle and answered all my questions quickly. He's been the best service person I've worked with at that location.
Business response:
We are honored to hear such kind words about your recent service experience. Frank truly represents the level of care and communication we strive to provide every customer, and it is great to know he kept you informed throughout the process of getting your backordered part. Thank you for taking the time to share this, and we look forward to welcoming you back whenever you need us.
Service I received ( oil change , tire rotation) took way too long 3 hours , I was not kept in contact till I text my contact
Business response:
Thank you for your feedback, and we understand your frustration. The wait you've described is longer than what we want for our customers, and we regret that your experience did not meet your expectations. We would welcome the chance to learn more about your experience and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.
Everyone had great customer service great atmosphere and it was very nice and clean . would definitely recommend somebody.
Business response:
Thank you for your review! It is great to hear that you had a positive experience with our team and that the atmosphere and cleanliness stood out to you. We take pride in providing a welcoming environment for every visitor, and it means a lot to know that came through during your visit. We look forward to seeing you again and appreciate you recommending us to others!
He was very courteous and professional, ensured I could contact him if I had any questions. Would definitely reach out to him for future service needs
Business response:
Thank you for your wonderful feedback! It is great to hear that your experience was marked by professionalism and clear communication. We are glad you felt supported and knew you had someone to turn to with any questions. We look forward to being here for you whenever you need us in the future.
I was there for an oil change when Rubi came to ask me about upgrading, she was informative and I didn't feel like she pressured me, she gave me info and numbers and left ut up to me. Very easy process.
Business response:
We are glad to hear that your visit went so smoothly! It is great to know that Rubi took the time to walk you through your options in a way that felt comfortable and pressure-free. That is exactly the kind of experience we want every customer to have. Thank you for sharing this, and we hope to see you again next time you need service.
North Park Toyota has done good job for me. N/A The workers are nice and friendly.
Business response:
Your feedback is incredibly valuable to us, and we are glad to hear that your experience was a positive one. It is great to know that our team made you feel welcome and taken care of. We look forward to seeing you again!
Fast service and knowledgeable. All of my questions were answered in depth plus I was shown videos as well. It was definitely a good experience.
Business response:
We are overjoyed to hear that your visit went so well! It is great to know that our team was able to answer all of your questions thoroughly and take the time to walk you through everything with videos. That kind of attentive service is exactly what we aim to provide. We hope to see you again.
Mike was very courteous & professional. He addressed every concern I had. He was prompt and everyone was very friendly.
Business response:
Thank you for sharing this wonderful feedback with us! It is great to hear that Mike took the time to address all of your concerns and made the experience a smooth one. We are proud to have a team that treats our customers with care and respect, and we will be sure to pass along your kind words. We hope to see you again!
Longer wait starting out, Edward was busy. Maybe someone else could have gotten things moving sooner. Oil change took longer because the team did car inspection. Which I had not plan for, but was appreciated
Business response:
Thank you for sharing your experience with us. We understand that a longer wait at the start of your visit can be frustrating, and we appreciate your patience. It is great to hear that the complimentary vehicle inspection was a welcome addition, even if it was not part of your original plan. Your feedback helps us think about how we can better manage our customers' time, and we are glad the visit ended on a positive note.
Frequently asked questions about North Park Toyota of San Antonio
How is North Park Toyota of San Antonio rated?
North Park Toyota of San Antonio has a 4.5 star rating with 18,605 reviews.
When is North Park Toyota of San Antonio open?
North Park Toyota of San Antonio is closed now. It will open tomorrow at 7:00 a.m.