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NSA Storage
- Self Storage
- Greenwood Village, CO
About this business
Location details
8400 East Prentice Avenue, 9th Floor, Greenwood Village, CO, 80111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I just contracted a 10'X10' on 1/21/26 and today 3/19/26 I am getting a notification where my rent for the same space is going up by over 10.5%. Is this consider fair business practices? I do not believe since the space was not promoted as special pricing. What seems to be happening, since move it purchased most of the storage locations in our area, they have control of pricing. It does not seem to be Fair Business Practice.
Business response:
It's regrettable to hear about your concerns regarding the pricing adjustment for your storage unit. We understand your frustration with the rent increase on your 10'X10' unit. For detailed information regarding pricing policies and practices, we recommend reviewing the FAQ section on our website or contacting our storage specialists at customerservice@nsastorage.com. Our team can provide specific information about your account and address your concerns about fair business practices.
They were SUPER kind and professional regarding my storage needs, and it's only a minute or two from my house!
Business response:
Terry, thank you so much for your business! We appreciate your loyalty and look forward to continuing to serve you. Sincerely, Southern Self Storage
Miss Holly was professional for the phone conversation and when I arrived at the sties. Made my expectations and experience over the top. Thanks for everything!
Laurie was very helpful and nice
Business response:
We sincerely value your positive feedback regarding Laurie's assistance. Our storage specialists are committed to providing helpful and professional service to all customers. Your recognition of Laurie's dedication reinforces our commitment to maintaining high service standards at Southern Self Storage.
Ms Holly is great and professional awesome!
Business response:
Thank you Sarah for your kind words. Feedback like this goes a long way towards shaping what we do at Southern Self Storage. We look forward to continuing to serve you in the future. If you need anything else, please let our team know. Sincerely, Southern Self Storage
Easy process! Super nice and friendly people!
Business response:
Michael, thank you for your review. We take customer feedback seriously, and we look forward to continuing to serve you. Thank you, Southern Self Storage
Shady business. Terrible customer service. Fix your ****** up ***** policies. Stop abusing your tenants.
Business response:
We apologize for the concerns you have raised regarding our policies and customer service. We take all feedback seriously and want to address your experience appropriately. If you would like to provide more information about the specific issues you encountered, one of our storage specialists can assist via email at customerservice@nsastorage.com.
The policies at Rightspace regarding missed or late payments are predatory. Charging absorbent late fees, lien fees, lock cutting fees, pre lien notice fees further contribute to the hardship a tenant faces. Selling a tenants property should only be used as a last resort. Especially considering a large percentage of auctioned units contain mostly personal items that are of little to no value to anyone other than the tenant. A unit consisting of pictures, clothes, documents and personal keepsakes having only sentimental value... read more
Business response:
Your concerns are noted regarding our payment policies and auction procedures. We regret the distress this situation has caused you. The loss of personal items, particularly family photos and documents, represents a significant impact that extends beyond monetary considerations. We apologize for the circumstances surrounding your payment arrangement and the subsequent auction of your storage unit. Your feedback regarding the handling of personal items during the auction process is documented. If you would like to provide a... read more
The policies at Rightspace regarding missed or late payments are predatory. Charging absorbent late fees, lien fees, lock cutting fees, pre lien notice fees further contribute to the hardship a tenant faces. Selling a tenants property should only be used as a last resort. Especially considering a large percentage of auctioned units contain mostly personal items that are of little to no value to anyone other than the tenant. A unit consisting of pictures, clothes, documents and personal keepsakes having only sentimental value... read more
Business response:
We are sorry to hear about your experience with our storage unit policies and the auction of your personal belongings. Your concerns regarding the handling of payment arrangements and the loss of irreplaceable family photographs and documents are noted. We understand the significant emotional impact this situation has caused. We apologize for the distress you experienced when attempting to make your arranged payment and being turned away by our storage specialists. The loss of personal items, particularly family photographs... read more
Frequently asked questions about NSA Storage
How is NSA Storage rated?
NSA Storage has a 4.7 star rating with 291,692 reviews.
When is NSA Storage open?
NSA Storage is open now. It will close at 5:00 p.m.