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NSA Storage
- Self Storage
- Greenwood Village, CO
About this business
Location details
8400 East Prentice Avenue, 9th Floor, Greenwood Village, CO, 80111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The policies at Rightspace regarding missed or late payments are predatory. Charging absorbent late fees, lien fees, lock cutting fees, pre lien notice fees further contribute to the hardship a tenant faces. Selling a tenants property should only be used as a last resort. Especially considering a large percentage of auctioned units contain mostly personal items that are of little to no value to anyone other than the tenant. A unit consisting of pictures, clothes, documents and personal keepsakes having only sentimental value... read more
Business response:
We are sorry to hear about your experience with our storage unit policies and the auction of your personal belongings. Your concerns regarding the handling of payment arrangements and the loss of irreplaceable family photographs and documents are noted. We understand the significant emotional impact this situation has caused. We apologize for the distress you experienced when attempting to make your arranged payment and being turned away by our storage specialists. The loss of personal items, particularly family photographs... read more
The policies at Rightspace regarding missed or late payments are predatory. Charging absorbent late fees, lien fees, lock cutting fees, pre lien notice fees further contribute to the hardship a tenant faces. Selling a tenants property should only be used as a last resort. Especially considering a large percentage of auctioned units contain mostly personal items that are of little to no value to anyone other than the tenant. A unit consisting of pictures, clothes, documents and personal keepsakes having only sentimental value... read more
Business response:
We apologize for the distressing experience you encountered with our storage policies and procedures. The loss of personal items, particularly family photographs and important documents, represents a significant failure in our service to you as a customer. Your detailed feedback regarding our late payment procedures, auction practices, and the handling of personal belongings has been documented. The specific concerns you raised about payment arrangements, communication protocols, and the preservation of sentimental items re... read more
Evonne Poe is the property manager here at this location but if you look her up on OSCN you will see that she is a criminal and that you shouldn't trust your belongings will be safe here. I don't recommend especially when they hire criminals wirh theft on their records.
Business response:
We apologize for your concerns regarding our staffing practices. SecurCare Self Storage takes the security of customer belongings seriously and maintains strict hiring standards. We would appreciate the opportunity to address your specific concerns directly. If you would like to provide more information, one of our storage specialists can assist via email at customerservice@nsastorage.com.
Why is jacking up the fees so a tenant can't pay to get their property out more important then allowing them to pay and close out their unit. Too auction happy. How exciting. Oh yay Fun fun.
Business response:
Please accept our apologies for the concerns regarding fees and the auction process. We understand your frustration with the situation involving your storage unit. We would like to have one of our storage specialists review your account and assist you with resolving this matter. Please contact us at customerservice@nsastorage.com with your account details so we can provide appropriate assistance.
Stop pressuring your tenants to leave good reviews. This is harassment.
Business response:
We apologize for falling short of your expectations. Your concern regarding review requests has been noted. If you would like to provide more information about this issue, one of our storage specialists can assist via email at customerservice@nsastorage.com.
This place needs to be boycotted for the terrible treatment of their customers. Shameful
Business response:
We are sorry to hear about your negative experience with our facility. We take customer feedback seriously and want to address your concerns. If you would like to provide more information about the treatment you received, one of our storage specialists can assist you via email at customerservice@nsastorage.com.
I rarely leave reviews, but after our recent experience with the manager, Rosa, I feel it is necessary to warn other business owners. My husband operates two local companies, and we currently rent over 10 units at this facility. Despite being high-volume tenants, we have been treated with a level of hostility that is frankly unacceptable in a professional environment. While my personal experience was a catalyst, it is by no means isolated. I have dealt with Rosa's unprofessionalism directly, but my employees have reported e... read more
Business response:
We regret to learn about your experience at Northwest Self Storage. Your feedback is invaluable to us. Thank you for sharing your concerns.
Sold my unit even though I had a payment arrangement. Refused to ask the **** who won my unit to leave the clearly marked boxes of pictures. Pictures that ended up scattered all over a field in several cities away. I know this because people had called me and messaged me online complaining about my paperwork blowing around in their yards. No reason for it. Also all between the late fee's, lien fee's and cut lock fee ect they hiked the price up drastically. Why do that when they could have just let me pay them and close out ... read more
I rarely leave reviews, but after our recent experience with the manager, Rosa, I feel it is necessary to warn other business owners. My husband operates two local companies, and we currently rent over 10 units at this facility. Despite being high-volume tenants, we have been treated with a level of hostility that is frankly unacceptable in a professional environment. While my personal experience was a catalyst, it is by no means isolated. I have dealt with Rosa’s unprofessionalism directly, but my employees have reported ... read more
Frequently asked questions about NSA Storage
How is NSA Storage rated?
NSA Storage has a 4.7 star rating with 291,741 reviews.
When is NSA Storage open?
NSA Storage is closed now. It will open tomorrow at 9:00 a.m.