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NSA Storage
- Self Storage
- Greenwood Village, CO
About this business
Location details
8400 East Prentice Avenue, 9th Floor, Greenwood Village, CO, 80111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
UPDATE TO THE PREVIOUS REVIEW: Since there is no way to update the previous review, here is my follow up. The new onsight manager is doing all she can to mitigate a year or more of incompetent management of the property. She inherited a mess that has not gotten much better, because her bosses are slow to react and approve required repairs. This roof issue has been known about for weeks. The broken elevator has been waiting for approval for at least five days, while water continues to intrude into the property, This ... read more
Business response:
Your concerns are noted. We are working diligently to address the issues you have brought to our attention. Please contact us at (281) 545-8301 for further assistance.
It's a garbage dumb. - Roof leaks. - No lighting in units. - Repeated billing issues. - Elevator routinely inoperative. - No lighting in emergency exit stairwells (see inoperative elevator). - Gate routinely stuck closed/open. - On site management is rarely onsite. - Poor communication on all of the above. - Corporate staff unable/unwilling to solve problems or provide support. UPDATE: The Elevator has been inoperative for most of a week, leaking roofs is impacting units on the fourth and thi... read more
Business response:
Your feedback is important to us. We apologize for the issues you experienced at our facility. Please contact us at (281) 545-8301 so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
I woukd give zero stars if I could. I’m sick. Rodents all over with droppings absolutely everywhere. Also, 3 break-ins.
Business response:
Thank you for taking time to provide feedback, Cathy. Please provide us with more details by emailing customerservice@nsabrands.com. Don't forget to provide your preferred contact information so that a member of our team can reach out to you. We look forward to improving the customer experience and continuing to work with you. Sincerely, iStorage
Rented here, my unit was ransacked, lock still on, staff did not care, told me to report it to the police, wouldnt review cameras. Will never rent here again.
Worst company ever my stuff got stolen and they think it's a joke they haven't even got back to the insurance and it's been MONTHS
Business response:
We are disappointed to hear about your experience. Please contact us at (209) 538-6707 so we can address this issue promptly.
Do not come to this company my stuff got stolen in November and still haven't had any conversation with the store owner pathetic insurance is waiting on them and they are playing a game that will catch up to them
Business response:
Sorry for any inconvenience, we take these matters very seriously. Please contact us at (209) 538-6707 so we can address this issue promptly. Thank you.
I recently found myself needing a storage unit unexpectedly. I called 2 other companies which didn't help me period. I walked into the Middlebrook location and Charissa was more than helpful and compassionate about my situation. She helped me keep what little things I walked away with because I lost most of my things. She was my angel that day making me realize that there are still some good people in this world. I walked away with a unit and peace of mind which I hadn't had in a very long time. The world needs more peopl... read more
Business response:
We are honored to have been able to assist you during your time of need. Thank you for sharing your experience with us.
I didn't see my review posted about Charissa at your Middlebrook location. Hope it gets read because she so deserves it
Business response:
We are absolutely thrilled to hear about your positive experience with Charissa at our Middlebrook location. Thank you for sharing your feedback with us.
I rented a storage unit for almost 25 years and was forced to relinquish the unit due to outrageous increases in monthly rental charges. As is the case with many residents in Florida, I'm a senior citizen on a fixed income. The most recent increase was almost $100 a month. An additional almost $6k a year is absurd. It's not about having dedicated and responsible customers, it's about charging a maximum amount to increase the bottom line. I'm sure there are many present customers who are challenged with paying almost $250 a ... read more
Business response:
Apologies for any inconvenience caused by the increase in rental charges. We understand your concerns and appreciate your feedback. If you have any further questions or would like to discuss this further, please feel free to contact us at (941) 421-5903.
Frequently asked questions about NSA Storage
How is NSA Storage rated?
NSA Storage has a 4.7 star rating with 270,575 reviews.
When is NSA Storage open?
NSA Storage is closed now. It will open at 9:00 a.m.