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Numotion
- Professional Medical Supplier
- Wilmington, NC
About this business
Location details
3012 Hall Watters Drive, Ste 101, Wilmington, NC, 28405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As far as customer service goes once they get paid you no longer are top on their list, they finally deliver my Pride scooter that had batteries that were lemons ,twice sent service guys with the wrong batteries and took the unit for testing and 2 months later I still am waiting.
Business response:
Hello, Gerald. We're sorry that your recent experiences have not been up to par. This feedback has been relayed to the appropriate Numotion location and they will follow up to further discuss your concerns. Thank you.
After a year of waiting we will not be getting John's standing wheelchair that we have been so excited about for a year now. NUMOTION delivered John's chair without the attendant control and never said a word until we got there for the fitting. How do you mess up that bad? The attendant control is for the caregiver to maneuver the chair when John gets too tired to drive it himself. It breaks my heart. NuMotion has many negatives remarks of people calling for service and being ignored. I was ignored too and John fell o... read more
Business response:
We refer to the above and your recent correspondence from Karen T. At Numotion, we take the privacy of our customer's personal and health information very seriously. To comply the Health Insurance Portability and Accountability Act ("HIPAA") and other state laws that protect customer information, Numotion does not disclose information about any customer without authorization from that individual. If you have any questions or concerns regarding this letter, please contact Numotion's Customer Experience Team by writing to us... read more
Terrible company. Try to sell you what you don't want!
Horrible Co. Rush sold me a chair That doesn't work for me. Wouldn't let me return it. Now I'm 4k in the hole with a chair I can't use.
Orlando office , people are nice & polite , but that don't get the work done ! They Dont either! Insurance cleared repairs months ago. Last three times techs been here i hear" i have the wrong parts". Im not a tech but even I know the difference between a joystick and batteries! Ur loss my new chair will come from elsewhere!
I wouldn't even give them one star but to leave a review I had to. They have no follow thru. I have never had such bad service anywhere in my life.
They have had my power wheelchair since June 27...they don't plan on repairing it until August 9...worse customer service ever. I suspect my insurance will drop them as a sub contractor and the loaners? They are pieces of useless crap...
REPREHENSIBLE COMPANYI have been waiting for my Scooter to be repaired for appox. 6 mo. They still have it. But they continue to Bill me and have the audacity to charge Late Fees. They do not answer their phones, emails or return messages, non responsive to correspondence. Their Repair Shop indicated I could just get lost. ÂI have had to file with the BBB, and the State Atty. Gen. ÂNext will be the Small Claims Court. ÂThey take advantage of the Elderly & Disabled. ÂSTAY AWAY FROM THEM!!!
Worst company in history. Have been waiting 4 months for new wheels for my chair. They have been to my house 3 times and "forgot this", "forgot that" and other excuses. Meanwhile, my chair is dangerous and I can't get help.
Frequently asked questions about Numotion
How is Numotion rated?
Numotion has a 3.7 star rating with 268 reviews.
When is Numotion open?
Numotion is open now. It will close at 5:00 p.m.