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Numotion
- Professional Medical Supplier
- Wilmington, NC
About this business
Location details
3012 Hall Watters Drive, Ste 101, Wilmington, NC, 28405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Numotion is sucks! The service is very bad. They filed the claim expense wrong.
Business response:
We apologize that your experience has led you to feel this way and would like to learn more about your situation in order to gain a better understanding of your concerns. Please contact our ***************************** at ************ and we will be happy to connect you with the appropriate leadership to better assist with any of your questions/concerns. Thank you so much!
My mom's doctor wrote a prescription for an electric wheelchair. Numotion came out and did measurements of her to get the correct size. Then it was a waiting for insurance to get pre approved. Never heard anything from Numotion about being approved or the cost of the chair. The only time Numotion called was to say they were on the way to deliver it. That is when we found out they wanted $48,908.63!! Numotion is trying to say my mom approved the cost because there's signatures on the delivery paperwork but my mom can't sign h... read more
Business response:
We're sorry that you've experienced frustration/challenges while working with one of our locations. Please contact our ***************************** at ************ and we will be happy to connect you witha member of our management team. Thank you and we look forward to speaking with you soon!
NuMotion is the worst company ever. They dont return calls, they are rude, do shorty work, incomplete repairs, horrible customer service, run from this company. If you have a bad experience with NuMotion complain directly to their CEO at: ****.******** at NuMotion dot con
Business response:
Hi, ****************. We're sorry that your recent experiences have not been up to par. We would be more than happy to have a member of our management team reach out to you in order to discuss your concerns. If you'd prefer, you can also contact us by phone at ************. Thank you and we look forward to speaking with you.
Horrible experience trying to get a power wheelchair that was safe and comfortable for months ...RECEIVED 3 chairs from them all not good for my large body type and my physical problems and disability ....last one front wheel drive went completely out of control at times in the back wheels .....after nu motion returned the payments to my insurance .....the other 2 companies we tried to get involved at some point in the process contacted nu motion and numotion told them I was the problem ......the other power wheelchair compa... read more
Business response:
Dear Better Business Bureau: We refer to the above and your recent review from *************************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individual. If you have any questions or concerns regarding this letter, please contact Numo... read more
Do not do business with them! Theyre a predatory company that doesnt care about your mobility and independence. So much red tape and unnecessary steps even when you just need repairs. No urgency either m because they dont view us as people. They dont care about our lives. We NEED right to repair laws! Numotion knows we are a captive market and they monopolize it. So many people have been harmed by their wait times and they buy out the smaller mobility companies that actually care. What some dont realize is that Numotion does... read more
Business response:
******, we apologize for the difficulties you've experienced, Thank you for bringing this to our attention, your feedback will be directed to the appropriate leadership!
" Not *********** to use for mobility equipment,as repairs,take months to a year to repair equipment! Worst management lead mobility company,they remind you of the " scooter Store",quick to * first time get your equipment to you,only to get paid, after that,you don't matter to them!A some service representative is trying to deny me, repairs, unless I give them paperwork about having my home fumigated! They've stepped out of their responsibility,as a company,and too ignorant to see it! I'm not asking their techs to verify,if ... read more
Business response:
September 14, 2023 Re: ***************************, Review ID #****** Dear Better Business Bureau: We refer to the above and your recent correspondence about *************************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individua... read more
Honestly giving them 1 start is too much they dont deserve any stars. THIS COMPANY IS HORRIBLE AND WILL HAVE YOU WAITING MONTHS FOR BASIC REPAIRS. I do not recommend ordering from this company, they will constantly give you the run around for you order, cancel orders without informing you and the supervisor/coordinators lie and say they will call you back and never do. Do not waste your time with this place unless you like being played with. I Recommended using national ****************** or looking for a different company b... read more
I've used numotion nearly 20 years. I'm the past, they were always reliable, efficient. I recently placed a service order. The man came here, informed me that I didn't need the parts and left. I've since tried to reach out to numotion but to no avail. I'm saddened that such a once reliable company is now not worth calling
I would give this company zero stars if that was an option. Worst customer service experience EVER, which is really saying something. They seemed nice at first. They said they ordered a custom wheelchair for me, and that it would be ready in three months. So I waited. Four months later, I hadn't heard from them. After pestering them repeatedly, they finally told me that my insurance had denied coverage months earlier, so they never ordered it. So I waited around for four months expecting a wheelchair that they hadn't even or... read more
Business response:
Thank you for bringing this to our attention. We directed your experience to the appropriate leadership team and will have someone reach out to you as soon as possible! You can also contact our ***************************** at ************ and we will be happy to connect you with this team to assist in these concerns. Thank you again!
Frequently asked questions about Numotion
How is Numotion rated?
Numotion has a 3.7 star rating with 258 reviews.
When is Numotion open?
Numotion is closed now. It will open at 8:30 a.m.