Numotion

C. B 

on BBB

a year ago

Terrible customer service. If something is broken on wheelchair, it takes weeks to get a service tech to fix it.leaving disabled stranded 

Brenda B 

on BBB

a year ago

The local store has the parts on hand to fix my daughters chair yet we are being told it will be weeks before they can get authorization. We have had insurance on file for years. In the meantime my daughter is left in pain without her customized chair. How in the world is this acceptable or ethical? 

Cary M 

on BBB

a year ago

Do not use this company! We have a wheelchair from them and it has had many problems. My wife is semi-quadriplegic (partial use of right hand and right leg) and in a wheelchair all day. Arm rests keep collapsing onto wheels so she cant move, bearing broke on the small front wheels, cushion wont hold air AND NU MOTION ALMOST NEVER RETURNS OUR CALLS. Horrible customer service and horrible service!!!! 

wendi h 

on BBB

a year ago

try to be patient but after 7 week and not hearing a word Not s single callabout the chair and when it would be finish. Be nice to go to the store Chair i total dead their tech came out he couldn't find out what was wrong as the batt were total dead said he'd have to get some ***** than come back to find out the problem that was like 3 weeks ago. Have to pay doordash to get my food that isn't cheap I have MS and are supposed to go every few weeks for my treatment. Haven't went for thm since mid Jan i keep hearing 2 weeks but... read more

William M 

on BBB

a year ago

My power wheelchair arms were squeaking when I put pressure on them to stand up from the seat. Nice technician **** came out on 11-4-23 and suggested I needed braces under the arms for ore support. **** stated he would initiate the process of getting the braces through my ********* After 4 weeks of waiting I called Numotion multiple times to get updates. Spoke with: ******,******,***,*****,*****,and last was ******. I was initially told had to check with ***** notes and get back to me but they never responded. I kept calling... read more

Shujuan L 

on BBB

a year ago

Numotion is sucks! The service is very bad. They filed the claim expense wrong. 

Christi K 

on BBB

a year ago

My mom's doctor wrote a prescription for an electric wheelchair. Numotion came out and did measurements of her to get the correct size. Then it was a waiting for insurance to get pre approved. Never heard anything from Numotion about being approved or the cost of the chair. The only time Numotion called was to say they were on the way to deliver it. That is when we found out they wanted $48,908.63!! Numotion is trying to say my mom approved the cost because there's signatures on the delivery paperwork but my mom can't sign h... read more

Michael S 

on BBB

a year ago

NuMotion is the worst company ever. They dont return calls, they are rude, do shorty work, incomplete repairs, horrible customer service, run from this company. If you have a bad experience with NuMotion complain directly to their CEO at: ****.******** at NuMotion dot con 

Laura H 

on BBB

a year ago

Horrible experience trying to get a power wheelchair that was safe and comfortable for months ...RECEIVED 3 chairs from them all not good for my large body type and my physical problems and disability ....last one front wheel drive went completely out of control at times in the back wheels .....after nu motion returned the payments to my insurance .....the other 2 companies we tried to get involved at some point in the process contacted nu motion and numotion told them I was the problem ......the other power wheelchair compa... read more