Numotion

Daisy m 

on BBB

8 months ago

I recently received a stroller and bed from Numotion through Medical for my son. While the stroller was fine (after a delay due to a missing headrest), the bed has been a disaster.Issues with the Bed 1. Safety concerns: My son's foot gets stuck between the mattress and frame, and he's hitting his forehead on the wooden frame.2. Different from the trial bed: The delivered bed has a wooden frame and extra space around the mattress, which wasn't present in the trial bed.Poor Service 1. Multiple no-call, no-show appointments.2. ... read more

Patrick M 

on BBB

9 months ago

I'm an above knee amputee on both legs. They gave me a J4 Quantum powerchair which is a rediculously stupid design. Even with legs, you can't open or close doors or get to countertops because the casters stick so far out front. Nor does it work well outside either. And handles horrible! I could go on about more of the horrible designs but there's too much to list. The Jazzy elite powerchairs have a far superior design compared to these pieces of junk. Quantums drive wheels are right in the middle. Like why wouldn't you put t... read more

michael c 

on BBB

9 months ago

I already left one review but I dont feel it justifies how horrendous this company is. I am in a wheelchair that is 15 months old that died because of a circuit breaker and Ive been trapped at home for over a week no loaner chair no news about the part absolutely nothing. Do not use this company when I can get away from this company I will. The only reason they get one star is because you cannot give it zero on this website. 

Sarah G 

on BBB

a year ago

Horrible customer service. Told parts are on back order and that sometimes it takes up to 3 years due to COVID, and that theres nothing they can due. My mom paid over $8,000 for a custom chair less than a year ago and we just had to pay over $700 parts this month alone, including one $350 part that we were originally told would be under warranty. They were very responsive when initially buying-dont be fooled. My moms quality of life is rapidly deteriorating while waiting for parts and they are no help. DO NOT USE THIS COMPAN... read more

C. B 

on BBB

a year ago

Terrible customer service. If something is broken on wheelchair, it takes weeks to get a service tech to fix it.leaving disabled stranded 

Brenda B 

on BBB

a year ago

The local store has the parts on hand to fix my daughters chair yet we are being told it will be weeks before they can get authorization. We have had insurance on file for years. In the meantime my daughter is left in pain without her customized chair. How in the world is this acceptable or ethical? 

Cary M 

on BBB

a year ago

Do not use this company! We have a wheelchair from them and it has had many problems. My wife is semi-quadriplegic (partial use of right hand and right leg) and in a wheelchair all day. Arm rests keep collapsing onto wheels so she cant move, bearing broke on the small front wheels, cushion wont hold air AND NU MOTION ALMOST NEVER RETURNS OUR CALLS. Horrible customer service and horrible service!!!! 

wendi h 

on BBB

a year ago

try to be patient but after 7 week and not hearing a word Not s single callabout the chair and when it would be finish. Be nice to go to the store Chair i total dead their tech came out he couldn't find out what was wrong as the batt were total dead said he'd have to get some ***** than come back to find out the problem that was like 3 weeks ago. Have to pay doordash to get my food that isn't cheap I have MS and are supposed to go every few weeks for my treatment. Haven't went for thm since mid Jan i keep hearing 2 weeks but... read more

William M 

on BBB

a year ago

My power wheelchair arms were squeaking when I put pressure on them to stand up from the seat. Nice technician **** came out on 11-4-23 and suggested I needed braces under the arms for ore support. **** stated he would initiate the process of getting the braces through my ********* After 4 weeks of waiting I called Numotion multiple times to get updates. Spoke with: ******,******,***,*****,*****,and last was ******. I was initially told had to check with ***** notes and get back to me but they never responded. I kept calling... read more