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Numotion
- Professional Medical Supplier
- Wilmington, NC
About this business
Location details
3012 Hall Watters Dr, Ste 101, Wilmington, NC, 28405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
" Not *********** to use for mobility equipment,as repairs,take months to a year to repair equipment! Worst management lead mobility company,they remind you of the " scooter Store",quick to * first time get your equipment to you,only to get paid, after that,you don't matter to them!A some service representative is trying to deny me, repairs, unless I give them paperwork about having my home fumigated! They've stepped out of their responsibility,as a company,and too ignorant to see it! I'm not asking their techs to verify,if ... read more
Business response:
September 14, 2023 Re: ***************************, Review ID #****** Dear Better Business Bureau: We refer to the above and your recent correspondence about *************************. At Numotion, we take the privacy of our customers personal and health information very seriously. To comply the **************** Portability and Accountability Act (HIPAA) and other state laws that protect customer information, ********************** does not disclose information about any customer without authorization from that individua... read more
Honestly giving them 1 start is too much they dont deserve any stars. THIS COMPANY IS HORRIBLE AND WILL HAVE YOU WAITING MONTHS FOR BASIC REPAIRS. I do not recommend ordering from this company, they will constantly give you the run around for you order, cancel orders without informing you and the supervisor/coordinators lie and say they will call you back and never do. Do not waste your time with this place unless you like being played with. I Recommended using national ****************** or looking for a different company b... read more
I've used numotion nearly 20 years. I'm the past, they were always reliable, efficient. I recently placed a service order. The man came here, informed me that I didn't need the parts and left. I've since tried to reach out to numotion but to no avail. I'm saddened that such a once reliable company is now not worth calling
I would give this company zero stars if that was an option. Worst customer service experience EVER, which is really saying something. They seemed nice at first. They said they ordered a custom wheelchair for me, and that it would be ready in three months. So I waited. Four months later, I hadn't heard from them. After pestering them repeatedly, they finally told me that my insurance had denied coverage months earlier, so they never ordered it. So I waited around for four months expecting a wheelchair that they hadn't even or... read more
Business response:
Thank you for bringing this to our attention. We directed your experience to the appropriate leadership team and will have someone reach out to you as soon as possible! You can also contact our ***************************** at ************ and we will be happy to connect you with this team to assist in these concerns. Thank you again!
If I could give zero stars, I would. We have been waiting for a chair since last March. We were told it would take up to 90 days. We are not at 17 months and counting. The chair was originally sent to us 2 months ago but had many many issues. For example, the chair was designed so that we could not lock the chair without getting onto the floor to lock it, the headrest was completely off center, and the pivot was such that it tilted forward when in a neutral position. We had the technician pick it up for many corrections othe... read more
Business response:
We're sorry that you've experienced frustration/challenges while working with one of our locations. Please contact our ***************************** at ************, we would be happy to have a member of our management team reach out and see what we can do to assist. Thanks and we look forward to speaking with you soon!
These people are awful. Trying to get my DANGEROUS wheelchair repaired for 2 months They keep claiming they sent to my doc's office for physicians to fill out paperwork. They never did! My doc office reached out to them yesterday and they STILL have not sent it. They need to go out of business. Horrible company. I intend to let everyone know the issues I've had with them since purchasing this chair 1 year ago.
Business response:
Hi, ************************. We're sorry that your recent experiences have not been up to par. We would be more than happy to have a member of our management team reach out to you in order to discuss your concerns. If you'd prefer, you can also contact us by phone at ************. Thank you and we look forward to speaking with you.
**** should be there rating,should not be aloud to stay in business
Business response:
Thanks for reaching out to us. Please contact our ***************************** at ************** and we will be happy to connect you with the closest Numoton location in your area to better assist with any of your questions.
**** characters isn't enough room to tell you why to steer clear of NuMotion! They'll sell you a new chair, bur after that, forget it!! NO customer services, only excuses why they can't fix your chair, IF you can even get someone to answer your call. Shame on the ******* Center for referring people to NuMotion. Find another wheelchair vendor!!!
I got a power chair from them I only weigh 217 lb they gave me a chair the bottom weight was 300 pounds I kept telling them it was something wrong with the chair because I didn't have enough body weight for 300 lb chair that's the smallest way he goes up to 450 lb either way the chair was not right they're very dishonest, I have a loaner chair it's too small I don't want anything else from New motion they don't care about people they care about profit I have been told so many things from staff I want to tell you one thing so... read more
Frequently asked questions about Numotion
How is Numotion rated?
Numotion has a 3.8 star rating with 308 reviews.
When is Numotion open?
Numotion is closed now. It will open tomorrow at 8:30 a.m.