Numotion

Rachelle W 

on BBB

2 years ago

After being sold a TERRIBLE (and dangerously flawed) power wheelchair by Numotion in 2014 I made the mistake of working with them again to replace it. I explained my situation to three different people and was told what processes I had to go through, had and paid the virtual ** visit fee, only THEN to be told that the rules were that I would have to RENT the new chair for x number of months before converting to a full ownership purchase (on top of waiting at least three+ months before receiving possession of chair to begin w... read more

Lacey H 

on BBB

2 years ago

They have awful customer service! They say they will call back or send you information and don't. They also stop selling/ supporting product before a year **** and tell you to figure it out if you need warranty help. (They said it's not their job to figure out the warranty and to try calling other DM companies to see if they will and they won't). Please save you self time a frustration and use another company. 

David H 

on BBB

2 years ago

Relies on the paying customer to push claims through the insurance process. Im constantly calling *************** shield to determine where my claim is currently at. Seems that would fall on the shoulders of Numotion. Im sure that there is a department that governs that responsibility I would not only avoid doing business with Numotion in the future, but I would go out of my way to persuade ANYONE TO NOT DO SO EITHER. P 

Johnie j 

on BBB

2 years ago

They need 2b shut down, people in wheelchairs who can't walk, ***** 6months to a year to get their legs, their wheels, their life, basically their everything to get fixed. It's a horrible NOT 2b able to leave your house because of complete incompetence by this company. 

Jess E 

on BBB

2 years ago

When we first got my sons wheelchair things went well. He has now had it for several years. It stopped working in September. It took weeks to get a technician to just come look at it. Then it took months for them to come back and repair it. Then our repair appointment was canceled. Then at the make up repair appointment, the technician could not even fix it as he didn't have the proper tools and the new battery had not even been ordered. I have called and emailed repeatedly and left messages only to be told a manager would r... read more

LYNETTE D 

on BBB

2 years ago

Nu-Motion is the WORST COMPANY for families with disabled families. The office people have no idea what customer service is. You get NO CALL BACK ... you wait MONTHS almost a YEAR to get your equipment! Half the time they bring the wrong stuff. I have been waiting since ****** for my daughters bath chair, activity chair and parts to FIX her wheelchair that she shouldn't even be in but I have NO choice. Insurance denied but I called ************ and told her that I would be paying out of pocket and she STILL gave me no call b... read more

Mark G. 

on BBB

2 years ago

We were mislead by NuMotion and told the device was medically necessary and covered by insurance. We were told numerous times our out of pocket would be $44. Now we are potentially on the hook for $5000! Very discipline business practices. 

Laura S 

on BBB

2 years ago

Horrible customer service I've been waiting now 4 months to get my wheelchair fixed. Every time I call I'm put through to a general number and I'm told someone will call me back within ***** hrs. Of course they never do. This is not ok. Please someone help 

David P 

on BBB

2 years ago

All of 2022 went by, my Dr had to write 4 referrals, got 4 prior authorizations, insurance APPROVED a pwr w/c with seat elevator. From Jan -late May, the ********************* and myself were told the following; on order, back ordered or was in. Finally in early June had 1st in home evaluation with tech and virtual physical therapist. At the end of it, was told I would be receiving my new w/c in 14 days. Then things went more worse, ( remember this started in Jan 2022). An item I didn't want/order, but the PT said I did, was... read more