Numotion

Jeanne D 

on BBB

2 years ago

I would give this company zero stars if that was an option. Worst customer service experience EVER, which is really saying something. They seemed nice at first. They said they ordered a custom wheelchair for me, and that it would be ready in three months. So I waited. Four months later, I hadn't heard from them. After pestering them repeatedly, they finally told me that my insurance had denied coverage months earlier, so they never ordered it. So I waited around for four months expecting a wheelchair that they hadn't even or... read more

Tina F 

on BBB

2 years ago

If I could give zero stars, I would. We have been waiting for a chair since last March. We were told it would take up to 90 days. We are not at 17 months and counting. The chair was originally sent to us 2 months ago but had many many issues. For example, the chair was designed so that we could not lock the chair without getting onto the floor to lock it, the headrest was completely off center, and the pivot was such that it tilted forward when in a neutral position. We had the technician pick it up for many corrections othe... read more

Teresa R 

on BBB

2 years ago

These people are awful. Trying to get my DANGEROUS wheelchair repaired for 2 months They keep claiming they sent to my doc's office for physicians to fill out paperwork. They never did! My doc office reached out to them yesterday and they STILL have not sent it. They need to go out of business. Horrible company. I intend to let everyone know the issues I've had with them since purchasing this chair 1 year ago. 

Jihn K 

on BBB

2 years ago

**** should be there rating,should not be aloud to stay in business 

Kathryn H 

on BBB

2 years ago

**** characters isn't enough room to tell you why to steer clear of NuMotion! They'll sell you a new chair, bur after that, forget it!! NO customer services, only excuses why they can't fix your chair, IF you can even get someone to answer your call. Shame on the ******* Center for referring people to NuMotion. Find another wheelchair vendor!!! 

Cynthia C 

on BBB

2 years ago

I got a power chair from them I only weigh 217 lb they gave me a chair the bottom weight was 300 pounds I kept telling them it was something wrong with the chair because I didn't have enough body weight for 300 lb chair that's the smallest way he goes up to 450 lb either way the chair was not right they're very dishonest, I have a loaner chair it's too small I don't want anything else from New motion they don't care about people they care about profit I have been told so many things from staff I want to tell you one thing so... read more

Lucian S 

on BBB

2 years ago

I found the basic problem to be I am not truly the NuMotion customer my insurance company is therefore getting updates from NuMotion is virtually impossible, call-backs never and when you can reach them I got answers that later proved totally false. 

Emily M 

on BBB

2 years ago

I've been referred to numotion but after reading these reviews I will not be using their questionable service. 

Rachelle W 

on BBB

2 years ago

After being sold a TERRIBLE (and dangerously flawed) power wheelchair by Numotion in 2014 I made the mistake of working with them again to replace it. I explained my situation to three different people and was told what processes I had to go through, had and paid the virtual ** visit fee, only THEN to be told that the rules were that I would have to RENT the new chair for x number of months before converting to a full ownership purchase (on top of waiting at least three+ months before receiving possession of chair to begin w... read more