Numotion

Mark G. 

on BBB

2 years ago

We were mislead by NuMotion and told the device was medically necessary and covered by insurance. We were told numerous times our out of pocket would be $44. Now we are potentially on the hook for $5000! Very discipline business practices. 

Laura S 

on BBB

2 years ago

Horrible customer service I've been waiting now 4 months to get my wheelchair fixed. Every time I call I'm put through to a general number and I'm told someone will call me back within ***** hrs. Of course they never do. This is not ok. Please someone help 

David P 

on BBB

2 years ago

All of 2022 went by, my Dr had to write 4 referrals, got 4 prior authorizations, insurance APPROVED a pwr w/c with seat elevator. From Jan -late May, the ********************* and myself were told the following; on order, back ordered or was in. Finally in early June had 1st in home evaluation with tech and virtual physical therapist. At the end of it, was told I would be receiving my new w/c in 14 days. Then things went more worse, ( remember this started in Jan 2022). An item I didn't want/order, but the PT said I did, was... read more

Barbera H 

on BBB

2 years ago

We have had nothing but problems with this company since we had to switch over due to insurance. After the chair was brought out, we got a copay bill for batteries, and another for arm rest adjustments. ... The technician simply had my wife place her arms on the rests, and declared them perfect (no adjustment done or needed) yet billed for. .... Batteries have always been an integral part of a new chair over the last 25 years, and never billed as a separate piece of equipment. .... We are totally dissatisfied with this compa... read more

Bert S 

on BBB

2 years ago

This company has the absolute worst customer service it has ever been my misfortune to experience. The Quantum 6 edge 3 chair we got from them broken down and became completely unusable This left my wife unable to perform daily tasks like getting to and from the bathroom, preparing her own meals, performing common hygiene. I made repeated calls the their "emergency" service number and after being on hold for close to half an hour, I was told no one could answer my call. I then tried emailing them only to discover that the em... read more

Antonio S 

on BBB

2 years ago

I use to give 4 star but I the only reason I gave 1 is because this man went out his way to get the job done.You send techs out to replace wheels on wheelchair now that the insurance companies are so cheap they want the tech to change out tires manually while you wait..You can not change a wheelchair tire with simple tools your company is making it worse on the tech an the costumer.Supply your techs with the right equipment or you will get many more complaints.This is so sad that he had to go to a bicycle shop to have my tir... read more

Ashley J 

on BBB

2 years ago

Worst company ever!!!! But so good for ******** to show his face for a photo opportunity vs calling back customers that have been waiting months for parts that they were told would be two weeks. No updates from the company. Had to wait 34 minutes on hold when I was told it would be 11. Asked to speak to the *** and miraculously the items were in and they could schedule to come and replace parts. Lies!!!! Sent one piece of many and no way to attach it. Pretty sorry seeing as this person can't get around aside from in her ch... read more

Christina B 

on BBB

2 years ago

I ordered parts on July 8th from NuMotion for my daughter's wheelchair. After waiting 4-5 weeks, the insurance ****** called me to tell me they got Auth from ins. When I asked why they took so long, as I normally get it within 24 hrs due to having our own complex case mgr, she told me that is when she got it & proceeded to end the call. I then called 8/29 to make appt for installation at their store which ****** was not happy about, stating she's never had that request but couldn't accommodate coming to us sooner. I unfortun... read more

Edward B 

on BBB

3 years ago

It's been over a year since a custom wheelchair was ordered and paid for by insurance. I call and all they do is blame their suppliers. They said that someone would look into it and get back to me. Never happened. Any reputable business knows that customer service comes first and if one supplier isn't delivering that you get another supplier. That's basic business. I guess they are exempt from good business practices because they are on the government's gravy train. It would be really nice to get my wife out of the house bef... read more