Numotion

Barbera H 

on BBB

2 years ago

We have had nothing but problems with this company since we had to switch over due to insurance. After the chair was brought out, we got a copay bill for batteries, and another for arm rest adjustments. ... The technician simply had my wife place her arms on the rests, and declared them perfect (no adjustment done or needed) yet billed for. .... Batteries have always been an integral part of a new chair over the last 25 years, and never billed as a separate piece of equipment. .... We are totally dissatisfied with this compa... read more

Bert S 

on BBB

2 years ago

This company has the absolute worst customer service it has ever been my misfortune to experience. The Quantum 6 edge 3 chair we got from them broken down and became completely unusable This left my wife unable to perform daily tasks like getting to and from the bathroom, preparing her own meals, performing common hygiene. I made repeated calls the their "emergency" service number and after being on hold for close to half an hour, I was told no one could answer my call. I then tried emailing them only to discover that the em... read more

Antonio S 

on BBB

2 years ago

I use to give 4 star but I the only reason I gave 1 is because this man went out his way to get the job done.You send techs out to replace wheels on wheelchair now that the insurance companies are so cheap they want the tech to change out tires manually while you wait..You can not change a wheelchair tire with simple tools your company is making it worse on the tech an the costumer.Supply your techs with the right equipment or you will get many more complaints.This is so sad that he had to go to a bicycle shop to have my tir... read more

Ashley J 

on BBB

2 years ago

Worst company ever!!!! But so good for ******** to show his face for a photo opportunity vs calling back customers that have been waiting months for parts that they were told would be two weeks. No updates from the company. Had to wait 34 minutes on hold when I was told it would be 11. Asked to speak to the *** and miraculously the items were in and they could schedule to come and replace parts. Lies!!!! Sent one piece of many and no way to attach it. Pretty sorry seeing as this person can't get around aside from in her ch... read more

Christina B 

on BBB

2 years ago

I ordered parts on July 8th from NuMotion for my daughter's wheelchair. After waiting 4-5 weeks, the insurance ****** called me to tell me they got Auth from ins. When I asked why they took so long, as I normally get it within 24 hrs due to having our own complex case mgr, she told me that is when she got it & proceeded to end the call. I then called 8/29 to make appt for installation at their store which ****** was not happy about, stating she's never had that request but couldn't accommodate coming to us sooner. I unfortun... read more

Edward B 

on BBB

2 years ago

It's been over a year since a custom wheelchair was ordered and paid for by insurance. I call and all they do is blame their suppliers. They said that someone would look into it and get back to me. Never happened. Any reputable business knows that customer service comes first and if one supplier isn't delivering that you get another supplier. That's basic business. I guess they are exempt from good business practices because they are on the government's gravy train. It would be really nice to get my wife out of the house bef... read more

Coleton C 

on BBB

3 years ago

Terrible communication skills. I've been trying to get parts ordered through warranty for my chair for over 2 months. I was told that they were waiting for the prior auth from my insurance. I called my insurance to see what was taking so long, and come to find out that my insurance had already approved the order a month before my call. That being said I was basically lied to and people are dropping the ball and not doing their job. I called back and NuMotion said that they "mysteriously" found my paperwork and the parts were... read more

Pamela D 

on BBB

3 years ago

This company brings you to a wheelchair clinic with a physical therapist present. Salesman creates the custom parts of the chair without any input from a physiatrist. If they can't resolve a custom chair problem, they drop you as a client. I've been with this company for many years. I assume they can't fix what they have created. Upper management called me and said that I need to go with another wheelchair company because they cannot fix the fabrication conformity of my daughters wheelchair. Horrible company. Stay away from ... read more

Tammy B 

on BBB

3 years ago

This is the worst company by far . As soon as they have your order you are basically just dropped waiting months on months on equipment. Call to leave message for the person handling your order and just get the voice-mail with no call back. it's been almost 2mths for a neck brace . When you call they give you the run around its insurance not its not because I have the approval letter in hand and it was done over 21 days ago .. when you finally get someone to answer your question they tell you they still have not ordered it. ... read more