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Numotion
- Professional Medical Supplier
- Wilmington, NC
About this business
Location details
3012 Hall Watters Drive, Ste 101, Wilmington, NC, 28405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Relies on the paying customer to push claims through the insurance process. Im constantly calling *************** shield to determine where my claim is currently at. Seems that would fall on the shoulders of Numotion. Im sure that there is a department that governs that responsibility I would not only avoid doing business with Numotion in the future, but I would go out of my way to persuade ANYONE TO NOT DO SO EITHER. P
Business response:
Good afternoon Mr. ********************** We're sorry that your recent experiences have not been up to par. We would be more than happy to have a member of our management team reach out to you in order to discuss your concerns. If you'd prefer, you can also contact ** by phone at ************ Thank you and we look forward to speaking with you.
They need 2b shut down, people in wheelchairs who can't walk, ***** 6months to a year to get their legs, their wheels, their life, basically their everything to get fixed. It's a horrible NOT 2b able to leave your house because of complete incompetence by this company.
Business response:
Good afternoon ******************, We're sorry that your recent experiences have not been up to par. We would be more than happy to have a member of our management team reach out to you in order to discuss your concerns. If you'd prefer, you can also contact us by phone at ************ Thank you and we look forward to speaking with you.
When we first got my sons wheelchair things went well. He has now had it for several years. It stopped working in September. It took weeks to get a technician to just come look at it. Then it took months for them to come back and repair it. Then our repair appointment was canceled. Then at the make up repair appointment, the technician could not even fix it as he didn't have the proper tools and the new battery had not even been ordered. I have called and emailed repeatedly and left messages only to be told a manager would r... read more
Nu-Motion is the WORST COMPANY for families with disabled families. The office people have no idea what customer service is. You get NO CALL BACK ... you wait MONTHS almost a YEAR to get your equipment! Half the time they bring the wrong stuff. I have been waiting since ****** for my daughters bath chair, activity chair and parts to FIX her wheelchair that she shouldn't even be in but I have NO choice. Insurance denied but I called ************ and told her that I would be paying out of pocket and she STILL gave me no call b... read more
We were mislead by NuMotion and told the device was medically necessary and covered by insurance. We were told numerous times our out of pocket would be $44. Now we are potentially on the hook for $5000! Very discipline business practices.
Horrible customer service I've been waiting now 4 months to get my wheelchair fixed. Every time I call I'm put through to a general number and I'm told someone will call me back within ***** hrs. Of course they never do. This is not ok. Please someone help
All of 2022 went by, my Dr had to write 4 referrals, got 4 prior authorizations, insurance APPROVED a pwr w/c with seat elevator. From Jan -late May, the ********************* and myself were told the following; on order, back ordered or was in. Finally in early June had 1st in home evaluation with tech and virtual physical therapist. At the end of it, was told I would be receiving my new w/c in 14 days. Then things went more worse, ( remember this started in Jan 2022). An item I didn't want/order, but the PT said I did, was... read more
Business response:
Hi, Mr. *********. We're sorry that your recent experiences have not been up to par. We would be more than happy to have a member of our management team reach out to you in order to discuss your concerns. If you'd prefer, you can also contact us by phone at ************. Thank you and we look forward to speaking with you.
We have had nothing but problems with this company since we had to switch over due to insurance. After the chair was brought out, we got a copay bill for batteries, and another for arm rest adjustments. ... The technician simply had my wife place her arms on the rests, and declared them perfect (no adjustment done or needed) yet billed for. .... Batteries have always been an integral part of a new chair over the last 25 years, and never billed as a separate piece of equipment. .... We are totally dissatisfied with this compa... read more
Business response:
BBB of Coastal Carolina 1121 Third Avenue Conway, SC XXXXX December 13th, 2022 Re: Barbera ************** Case Ref # XXXXX Dear Better Business Bureau: We refer to the above and your recent correspondence about Barbera *************** At Numotion, we take the privacy of our customer's personal and health information very seriously. To comply the Health Insurance Portability and Accountability Act ("HIPAA") and other state laws that protect customer information, Numotion does not disclose information about any c... read more
This company has the absolute worst customer service it has ever been my misfortune to experience. The Quantum 6 edge 3 chair we got from them broken down and became completely unusable This left my wife unable to perform daily tasks like getting to and from the bathroom, preparing her own meals, performing common hygiene. I made repeated calls the their "emergency" service number and after being on hold for close to half an hour, I was told no one could answer my call. I then tried emailing them only to discover that the em... read more
Frequently asked questions about Numotion
How is Numotion rated?
Numotion has a 3.7 star rating with 258 reviews.
When is Numotion open?
Numotion is closed now. It will open at 8:30 a.m.