Numotion

Coleton C 

on BBB

3 years ago

Terrible communication skills. I've been trying to get parts ordered through warranty for my chair for over 2 months. I was told that they were waiting for the prior auth from my insurance. I called my insurance to see what was taking so long, and come to find out that my insurance had already approved the order a month before my call. That being said I was basically lied to and people are dropping the ball and not doing their job. I called back and NuMotion said that they "mysteriously" found my paperwork and the parts were... read more

Pamela D 

on BBB

3 years ago

This company brings you to a wheelchair clinic with a physical therapist present. Salesman creates the custom parts of the chair without any input from a physiatrist. If they can't resolve a custom chair problem, they drop you as a client. I've been with this company for many years. I assume they can't fix what they have created. Upper management called me and said that I need to go with another wheelchair company because they cannot fix the fabrication conformity of my daughters wheelchair. Horrible company. Stay away from ... read more

Tammy B 

on BBB

3 years ago

This is the worst company by far . As soon as they have your order you are basically just dropped waiting months on months on equipment. Call to leave message for the person handling your order and just get the voice-mail with no call back. it's been almost 2mths for a neck brace . When you call they give you the run around its insurance not its not because I have the approval letter in hand and it was done over 21 days ago .. when you finally get someone to answer your question they tell you they still have not ordered it. ... read more

Susan S 

on BBB

3 years ago

Got a new chair from them and the 3rd time out the front wheel snapped off on the part going to the frame. Now I cannot leave the house and its been over a month. :( Numotion has gone to completely getting rid of people doing appointments and going computer. The computer can't tell how urgent an appointment is. I have had to wait over 30 days to even get a tech here. Still waiting. He is going to have to order the part, wait for it to come in, and then come back to fix it. I probably won't have a chair all summer. :( I have ... read more

Geraldk K 

on BBB

3 years ago

As far as customer service goes once they get paid you no longer are top on their list, they finally deliver my Pride scooter that had batteries that were lemons ,twice sent service guys with the wrong batteries and took the unit for testing and 2 months later I still am waiting. 

Karen T 

on BBB

3 years ago

After a year of waiting we will not be getting John's standing wheelchair that we have been so excited about for a year now. NUMOTION delivered John's chair without the attendant control and never said a word until we got there for the fitting. How do you mess up that bad? The attendant control is for the caregiver to maneuver the chair when John gets too tired to drive it himself. It breaks my heart. NuMotion has many negatives remarks of people calling for service and being ignored. I was ignored too and John fell o... read more

Shirley W 

on BBB

3 years ago

Terrible company. Try to sell you what you don't want! 

Jimmy S 

on BBB

3 years ago

Horrible Co. Rush sold me a chair That doesn't work for me. Wouldn't let me return it. Now I'm 4k in the hole with a chair I can't use. 

Ellen M 

on BBB

3 years ago

Orlando office , people are nice & polite , but that don't get the work done ! They Dont either! Insurance cleared repairs months ago. Last three times techs been here i hear" i have the wrong parts". Im not a tech but even I know the difference between a joystick and batteries! Ur loss my new chair will come from elsewhere!