Numotion

Susan S 

on BBB

3 years ago

Got a new chair from them and the 3rd time out the front wheel snapped off on the part going to the frame. Now I cannot leave the house and its been over a month. :( Numotion has gone to completely getting rid of people doing appointments and going computer. The computer can't tell how urgent an appointment is. I have had to wait over 30 days to even get a tech here. Still waiting. He is going to have to order the part, wait for it to come in, and then come back to fix it. I probably won't have a chair all summer. :( I have ... read more

Geraldk K 

on BBB

3 years ago

As far as customer service goes once they get paid you no longer are top on their list, they finally deliver my Pride scooter that had batteries that were lemons ,twice sent service guys with the wrong batteries and took the unit for testing and 2 months later I still am waiting. 

Karen T 

on BBB

3 years ago

After a year of waiting we will not be getting John's standing wheelchair that we have been so excited about for a year now. NUMOTION delivered John's chair without the attendant control and never said a word until we got there for the fitting. How do you mess up that bad? The attendant control is for the caregiver to maneuver the chair when John gets too tired to drive it himself. It breaks my heart. NuMotion has many negatives remarks of people calling for service and being ignored. I was ignored too and John fell o... read more

Shirley W 

on BBB

3 years ago

Terrible company. Try to sell you what you don't want! 

Jimmy S 

on BBB

3 years ago

Horrible Co. Rush sold me a chair That doesn't work for me. Wouldn't let me return it. Now I'm 4k in the hole with a chair I can't use. 

Ellen M 

on BBB

3 years ago

Orlando office , people are nice & polite , but that don't get the work done ! They Dont either! Insurance cleared repairs months ago. Last three times techs been here i hear" i have the wrong parts". Im not a tech but even I know the difference between a joystick and batteries! Ur loss my new chair will come from elsewhere! 

Heather R 

on BBB

4 years ago

I wouldn't even give them one star but to leave a review I had to. They have no follow thru. I have never had such bad service anywhere in my life. 

Pauline L 

on BBB

4 years ago

They have had my power wheelchair since June 27...they don't plan on repairing it until August 9...worse customer service ever. I suspect my insurance will drop them as a sub contractor and the loaners? They are pieces of useless crap... 

Jerry B 

on BBB

4 years ago

REPREHENSIBLE COMPANYI have been waiting for my Scooter to be repaired for appox. 6 mo. They still have it. But they continue to Bill me and have the audacity to charge Late Fees. They do not answer their phones, emails or return messages, non responsive to correspondence. Their Repair Shop indicated I could just get lost. ÂI have had to file with the BBB, and the State Atty. Gen. ÂNext will be the Small Claims Court. ÂThey take advantage of the Elderly & Disabled. ÂSTAY AWAY FROM THEM!!!