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Oak Ridge Nissan
- Car Dealers
- Oak Ridge, TN
About this business
Location details
1549 Oak Ridge Turnpike, Oak Ridge, TN, 37830, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 8:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 8:00 p.m. | |
| Sun | 12:30 p.m. to 5:30 p.m. |
Took forever and are over priced
Business response:
Thank you for your feedback. We're sorry to hear that your experience didn't meet expectations. We understand your concerns about wait time and pricing, and we'll share this with our team to help improve future service. If there's anything we can do to make things right, please don't hesitate to reach out.
Had an appointment at 10:20 and didn't start on my vehicle until 11:00. Wouldn't have been a problem had they told me they were 45 minutes behind when I got there. I had to ask at 10:55 when they were going to start on my truck, and that's when they told me that they were behind.
Business response:
Thank you for your feedback, and we sincerely apologize for the delay and lack of communication during your visit. We understand how frustrating it can be to wait without an update, especially when you have an appointment. Your time is valuable, and we'll address this with our team to ensure better transparency moving forward. We appreciate you bringing this to our attention and hope to provide a much smoother experience next time.
I have had an issue with the cruise controll that was asked about at every service visit I made. On my last service I was informed that there is now a software fix for the issue, but because I have 48,000 miles, it'd not covered! Software update, for an issue the vehicle had since it rolled out of the factory, will cost me $300! I told them to forget it! If that's their, and Nissans view of customer service, I will no longer use them!
Business response:
thanks for your input
Horrible!!!!!!!!!!!! They service department is not knowledgeable.
Business response:
We're very sorry to hear about your recent experience with our service department. This is not the level of service we strive to provide, and your feedback is taken seriously. We would appreciate the opportunity to learn more about what happened and make it right. Please contact our Service Manager so we can address your concerns directly. Thank you for bringing this to our attention.
Actually this is still up in the air right now. I wanted to pay cash ie. no financing for a new truck. But got a $2K discount for a finance. Wanted to transfer my plates but couldn't because my wife's name is on the registration (didn't understand what difference that made since I had power of attorney). So they gave me new plates (temps until I got the new plates) and when I got the new plates just go to the town clerk, turn them in and xfer my old plates at no additional cost. Sorry ran ou
Business response:
thanks for you input
Missan is a bad place to do business
Business response:
We'd love the opportunity to make things right and address any concerns you have. Please reach out to us at (865) 355-4400 so we can discuss this further and work toward a resolution.
Poor service purchased vehicle from them on a cold rainy night bad mistake pushy sales people next day notice a chip in windshield and hood paint was discolored badly which was not visible at night called salesman back to inform him of issues very unresponsive not willing to help at all they should have disclosed the issues before purchase very sneaky and dishonest on there part lesson learned never purchase a car at night
Business response:
We're sorry to hear that your experience did not meet your expectations. Transparency and customer satisfaction are very important to us, and we regret that you felt misled during your purchase. We understand how frustrating it must be to discover these issues after taking the vehicle home, and we sincerely apologize if you felt that our communication was lacking. We'd appreciate the opportunity to address your concerns and see if there's anything we can do to help. Please reach out to us at so we can discuss this further. W... read more
I made my appointment 3 weeks ago. I had 2 things being serviced, 1 a recall that is a software update and number 2 was an actual issue. I was at the dealership for 5 hours. I had to argue to even get them to drive my car. They didn't complete the recall and then told me to call corporate nissan for my actual issue. My car is under warranty, and I was completely blown off by them. All while having a car salesman try to sell me another car. The branch manager did step out and apologize, thanks Richard, but I truly don't know ... read more
Business response:
We sincerely apologize for the frustrating experience you had during your recent service visit. Waiting that long and not having your concerns fully addressed is not the level of service we strive to provide. We regret that you felt unheard and that the recall was not completed as expected. We appreciate you acknowledging Richard's effort to address the situation, but we'd like to do more to regain your trust. If you're willing, please reach out to us so we can discuss your concerns further and find a way to make this right.... read more
This rating is not reflective of Oak Ridge Nissan but rather the poor build quality of our 2024 Nissan Kicks SV. We received a replacement opener for our garage door opener and it didn't work either. A technician came to our house and was able to witness the problem first hand. He stated that nothing else could be done. I actually bought a new opener that matched the approved openers on the list
Business response:
thanks for your input
Frequently asked questions about Oak Ridge Nissan
How is Oak Ridge Nissan rated?
Oak Ridge Nissan has a 4.7 star rating with 8,751 reviews.
When is Oak Ridge Nissan open?
Oak Ridge Nissan is open now. It will close at 8:00 p.m.