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Blvd. Kukulcan 3.5, Cancún, QR, 77500, Mexico
Get directionsIn good location. The beds and bathroom are bad. Need a serious upgrade.
Poor customer service
DONT PAY FOR A ROOM WITH OCEAN VIEW, you will not get one! I did, and my view was the playground. Was told there was nothing we could do about it, even after showing the front desk people my reservation that clearly stated “ocean view”. Other than that, the bartenders were very nice. Food came out quick at the restaurants. The buffet had barely anything to chose from. It’s a very small, not very lively resort. Overall, I don’t think I’d recommend staying here.
Hotel muito fraco, sem conforto, mobília em estado sofrível. Alimentação fraca e atendimento lastimável. Praia cheia de algumas e sem condições de banho. Pouco coisa se aproveita ali
Comoda pesima. No tuallas eramos 4 en el cuarto solo 2 tuallas. Meseros no tienen idea aque se dedican ni la propina se guanan no divercion para niños. En recepcion igual mal servicio
Nothing
I literally starved the food was horrible I mean it really was what pissed me off was during breakfast the only ate able food was toast and when u ask for 2 slices they made a big deal /oh and I kept a do not disturb sign on my door and housekeeping would still come in /camillo/Enrique /Carlos/Jorge/ Abraham/Jesus we’re amazing other then the food being trash n house keeping entering without permission it was ok
Ocean Spa Hotel - All Inclusive has a 4 star rating with 4,623 reviews.
Ocean Spa Hotel - All Inclusive is open now. It is open 24/7.