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****** was great! He listened to me and what had already been done, he spent a lot of time diagnosing and then told me what he was ordering. When he returned he installed the part and when he left he told me that if it still didnt work to let him know. It worked!
We have been customers for at least 10 years and we have always been treated very well. We have experienced issues with our older dishwasher, refrigerator and HVAC system. All issues were handled professionally and with positive results. An example is with our older ** refrigerator. It just quit cooling and we had technicians work on it for four visits and it would get better and then stop cooling. Old Republic gave us almost $1700 toward replacing the unit. The most recent example is with Spring Tune-Up for HVAC. The tech w... read more
Their online service requests are responded to immediately, and we have used it multiple times. The company has honored their agreement time after time, and the contractors are always knowledgable and great to work with. We've never had an issue.
1993 model AC but still running. Needed a fan motor. Order placed and 24 hours later had AC again.
Rates - monthly ($80) and per service call are high ($125), but they do make amends when their employees could do better. They also have provided good technicians the couple of times I have needed service in my home.
Great experience, swift service. I submitted my request on Thursday night and the plumber was at my home Friday morning. Thanks, Old Republic!
Business response:
Hi, *******. Your feedback is highly appreciated. Thank you for sharing your experience! ~***** *.
When we began to run our A/C system recently, it always made a big banging sound when it came on and when it turned off. I put in an online claim to Old Republic, as it was Sunday. The tech assigned to us called the next morning and was out to check on the problem, the same day, I believe. He determined the problem to be that the almost new heating system, which Old Republic had installed a few months earlier, had a more powerful blower than our older intake ductwork panel could accommodate for the A/C system. The technician... read more
Business response:
Hi, *****. Thank you so much for taking the time to share your comments! We look forward to serving you for years to come. ~***** *.
Thanks, Old Republic, you saved the day! I was able to get a costly repair done right the first time and with no hassle. I appreciate that Old Republic stood by their warranty coverage. They provided professional and courteous service. I have been a customer for 10 + years and this ********************** stands tall above the competitors. Highly recommended.
Business response:
Hi, *******. We appreciate the kind words and are glad we could provide you with a positive experience! ~***** *.
I reported the problem with my pool heater to ORHP, was contacted by the repair person who came out and diagnosed and repaired problem. It was about as painless as it could be
Business response:
Hi, ****. Thank you for the high marks. We really appreciate you taking the time to leave a review! ~***** *.
Old Republic Home Protection has a 3.6 star rating with 7,763 reviews.
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