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Old Republic Home Protection
About this business
They are crooks. They are paid by the seller and merely act as the middle man to connect you with services you can find on ******* Or better yet, word of mouth. There is limited oversight on contractors and the company does not provide any help between the homeowner and their trusted contractors.. ***** pay for the contractors first visit, but it doesnt guarantee that they will return to actually fix your problem. OHRP doesnt care either. Ill be filing a complaint for my money they allowed the contractors to make off with wi... read more
Business response:
I sincerely apologize for your service experience and I would very much like to look into this for you. I understand your frustration. Would you please send your Plan number and/or covered property address to ************************************* I look forward to getting you the assistance you need. ~**************
********* broke doors in our home, couldn't match up deadbolts, made re-keyed locks harder to use, and lied about locks being so old that he'd need to install expensive new ones that aren't covered by home warranty. Couldn't provide a receipt w/ (likely illegal subcontracting) the business's name on it.Took this all to ORHP who promised to and never got back to me.When I followed up with them they told me I'm SOL.
Business response:
Thank you for your feedback, ****. We strive to provide high quality service through the independent Service Provider network and sincerely apologize if that was not your experience. We will reach out to you to discuss this matter further. ~**************
You DO NOT need to buy a home warranty from OLD REPUBLIC HOME PROTECTION because they're not going to cover your damages anyways. No matter what!!I got their home warranty when I purchased my single-family home about 1 year ago.However, my HVAC stopped working last December due to a broken motor blower. They sent a contractor with 1 star rating from YELP but they couldn't even fix the problem.After first attempt, they denied providing the service because the contractor reported that my HVAC was installed improperly by the bu... read more
Business response:
****, I sincerely apologize for your service experience and I would very much like to look into this for you. I understand your frustration. Would you please send your Plan number and/or covered property address to ************************************* I look forward to getting you the assistance you need. ~**************
** stopped working. Service request through Old Republic at 6:45. Old Republic quickly assigned tech to service request. Per Old Republic, Tech had until 5 pm to let me know when they would schedule appointment.On Friday, I called Old Republic to reassign ticket, the lady marked the ticket high priority and told told me to call back at noon. At 2:30, I called back. I was told it may take up to 72 hrs for tech to come fix the *** I cancelled the ticket since no one had called me back to see what my problem was or to schedule ... read more
Business response:
*****, our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. A specialist will reach out to you to resolve your concerns. ~**************
All around rude.... we did our final walk through and the air was fine that morning. After closing. We came back home and the air was good and home was comfortable. The temp picked up and later that day we notice it was getting warmer and figured it may needed freon or something. My husband called this company and they said they wouldn't cover it on closing day. What? I called the next morning to get clarification. I wanted to make sure my husband didn't leave anything out whileexplaining. When I called back very pleasantly ... read more
Business response:
********, thank you for your review. We strive to provide great customer service during every call and sincerely apologize if that was not your experience. We will reach out to address your concerns. ~**************
Horrible...I have 3 properties in **** that had furnaces replaced and it's been so difficult and still no refund, just excuses of needing more break downs, being hung up on after waiting 30+mins, and lots of frustration. Do Not Recommend!!!
Business response:
Hi, ******. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. We will reach out to assist. ~**************
Their coverage has so many exclusions that it doesn't cover anything.
Business response:
******, thank you for your comments. I apologize for your service experience. We will reach out to you in order to discuss this matter further and look forward to resolution. ~**************
Have called OR several times and worked with a few different contracted electricians and plumbers. Feel the contracted providers often state that modifications are necessary to be able to charge unnecessary additional fees. I was able to catch one plumber in a lie that mods were necessary and thankfully got full coverage. Unfortunately there is no easy way to police the contracted providers since I am not an electrician or plumber. I do find that when I have additional bids by third party contractors, the service providers N... read more
Business response:
*****, thank you for your feedback. We strive to provide high quality service through the independent Service Provider network and sincerely apologize if that was not your experience. A specialist will call you to discuss this matter further. ~**************
I got a home warranty when I purchased my home in March 2022. On the day before expiration of the policy (3/17/23), my dryer stopped working. I could not find the paperwork so I did not know the exact expiration date. The next day (Saturday 3/18/23) I called an appliance company for a service call. I finally found my policy on Monday evening and discovered that I was covered on the date the dryer died. I called on Tuesday morning to make a claim. I was told that I could not make a claim because my policy had expired. I said ... read more
Business response:
**** **, I apologize for your service experience and I would like to help. I understand your frustration. Would you please send your Plan number and/or covered property address to ************************************* I look forward to getting you the assistance you need. ~**************
Frequently asked questions about Old Republic Home Protection
How is Old Republic Home Protection rated?
Old Republic Home Protection has a 3.6 star rating with 7,708 reviews.
When is Old Republic Home Protection open?
Old Republic Home Protection is open now. It is open 24/7.