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Old Republic Home Protection
About this business
Avoid Old Republic at all costs. They will come up with any excuse to not pay a dime. Our A/C started running all day long couldnt cool the house more than 2 degrees below the outside temperature. We live in *******; its 90 degrees outside and 88 degrees in the house and we have two little kids. I thought, thank goodness we have a home warranty. After they charged us the $80 fee to send someone out, it took TWO WEEKS for them to finally come back and say, we have no proof that this wasnt a preexisting condition so this will ... read more
Business response:
****************. Thank you for your review. At Old Republic, we know addressing service concerns and providing solutions is important. We will reach out to see how we can help. ~**************
Your customer service has gone downhill with rude phone reps who don't care anymore. We've been customers for 10+ years and what a big difference I have experienced. Your employees sound like they are miserable. Very disappointed. In order to get service and a resolution for my AC unit, it took almost a month. Now fast forward and the new unit that was installed is giving issues less than 2 months later and I'm told rudely how I will be responsible for the ************* call fee with zero empathy that we are having yet more ... read more
Business response:
Hi, Hileana. Thank you for your feedback. We strive to provide the best customer service possible and sincerely apologize for any interaction that did not meet your expectations. We will reach out to address your concerns. ~**************
I recently had a repair done to my Frigidaire range. It was a company contracted with Old Republic that performed the repair. The main display board had to be replaced. When removing the old board, some of the paint was ripped off. It was explained to me that the new board did not come with a backing & trying to use the original backing for the new board would not work, so I was left with a display with areas of paint missing. The repair company said they would get in touch with Old Republic to see if anything could be done.... read more
Business response:
Hi, ********. I sincerely apologize for your service experience and would like to look into this for you. Would you please send your Plan number and/or covered property address to ************************************* I look forward to getting you the assistance you need. ~**************
I had ORHP 15 years ago as part of a home purchase. They were good then. I don't know what happened but they're be**ming as bad as the rest of the scam warranty **mpanies out there. They tried to deny my pool pump warranty b/c the disreptuable pool company that replaced it with the cheapest junk they **uld find from ***** didn't last 2 months and when they came back out, the pool ** tried to say the motor was submerged in water when my home is on a hill and has the highest elevation in the subdivision. I made a **mplaint to ... read more
Business response:
Hi, ***. Thank you for your comments. We apologize for your experience with the poor repair. I am sending your comments to my team of specialists to ensure no mistakes were made in the renewal decision. ~**************
This company is horrible trash. I would not recommend anyone to use them at all. Had them come out 4 5 times to fix AC unit every time they patch it up, knowing that the unit needs to be replace wont even cover replacing my AC unit sitting in a ********************************************************** my household paying all this money for them to do absolutely nothing
Business response:
Hi, ******. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. We will reach out to you to resolve your concerns. ~**************
An overhead light fixture in our utility stopped working, so we call our home warranty company (Old Republic Home Protection). The costumer service representative took down the information, and set up a service call. When the electrician arrived at our home, he asked what the problem was. When we told him, he instantly said that the home warranty company does not cover the costs of fixing a light fixture. He then tried to sell us a new light fixture, and to install it, at a rate of $135/hour. We declined. We called the home ... read more
Business response:
Hi, ******. Thank you for your comments. We understand your concern with this issue and hope to assist. You can expect a phone call. ~**************
Have had no Washer or dryer working since June 1st. Ive had to jump through loop holes and every call is a different story. Been one nightmare after another. I never bash a business but I will be sure to let all my friends and realtor friends know to avoid this company and choose a better option. Ive never been so frustrated and upset it shouldnt be that hard!After workers spend 5 hours and machines still dont work yall want them to come again after they have told you if just needs to be replaced.It is July 11th. Hours Ive s... read more
Business response:
Hi, ****** I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. You can expect a phone call. ~**************
Terrible company. Tried using them to fix my **, told me my coil in my air handler needed to be replaced. Followed up multiple times never heard from them. Finally had to get another ** company to come out and they said it was my compressor. They fixed it and my ** works. Company asked me to leave a review, so I left a one star review and told them why. They called me and said they would reimbursement for the cost of my ** repair to make things right. I submitted the invoice and they tell me that the ** company that FIXED my... read more
Business response:
******************. Thank you for your comments. I sincerely apologize that you did not receive service to your expectation. We will reach out to you and hope to discuss this issue. ~**************
My realtor gave us a home warranty 6/2019, from Old Republic. They were good in the beginning but this year we had to have our septic tank cleaned out. The company they sent out told me that they would not be responsible if they break a pipe that is connected to the swimming pool. I told them not to touch anything and called Old Republic. I had this work done by another company when I first moved in the house. I asked Old Republic if I could call the company I used previously, got an estimate and forwarded it to Old Republic... read more
Business response:
****************. Thank you for your comments. We sincerely apologize for the delay with your reimbursement, and understand your frustration. A service specialist will reach out to assist. ~**************
Frequently asked questions about Old Republic Home Protection
How is Old Republic Home Protection rated?
Old Republic Home Protection has a 3.6 star rating with 7,834 reviews.
When is Old Republic Home Protection open?
Old Republic Home Protection is open now. It is open 24/7.