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Old Republic Home Protection
About this business
I am giving Old Republic a two star review. The office staff and phone interaction was great but the the contractor they used for my HVAC check never called to set up appointment. The lock re-key contactor was unable to rekey the main lock because of the age and style (house built 1995).We ended up using a local HVAC company with many years in business and great customer interaction at our expense. The lock re-key will also be at our expense with a local company with more experience.
Business response:
Thank you for your feedback, *****. We strive to provide high quality service through the independent Service Provider network and sincerely apologize if that was not your experience. We will contact you regarding this matter and hope to clarify the value of our service and coverage. ~**************
Unfortunately we had 2 issues/work orders recently that didn't go well. One placed on 4/21/23 for our washer. ORHP charged our credit card for this on 5/2/23, but as of today 5/4/23 no one has actually ************** it. Emailed ORHP and so far no response. Far worse is the work order placed on 4/19/23 for electrical flickering throughout the house. They sent an electrician on 4/21/23 who said to call ***. *** came and said it was our side of the panel. The *** worker told the electrician (by phone) the obvious problem he ha... read more
Business response:
**, thank you for providing your feedback. Your review is concerning to me and I would like to help resolve your work order as quickly as possible. We will reach out to you and hope to work together to find a way to provide the quality service you deserve in a timely manner. ~**************
The last three supposedly workers plumers electronically where not even actually acurate about knowledge of there jobs?.
Business response:
*********, thank you for your comments. We sincerely apologize if the independent Service Provider did not provide service to your expectation. We will reach out to you for further assistance on this work order. ~**************
We have had the worst experience in getting three eyes of our induction range fixed! We ordered a new part last December (2022) and Old Republic sent out three different contractors to repair it BUT we're still waiting for that part to come in and be installed as of TODAY! The worst part is that every time we call to check on the progress, we find that someone dropped the ball and didn't follow through! Totally UNPROFESSIONAL and UNACCEPTABLE!
Business response:
******, we strive to provide fast and efficient service and apologize if that was not your experience. We will reach out to you regarding this issue and hope to expedite resolution. ~**************
This company is definitely not one I would recommend or renew with. I purchased my home back in August and at the beginning February I called in to have my AC, dishwasher and fridge looked at. They had two companies come out and state they would do necessary repairs. The fridge and dishwasher issues were to be done by the same company. The gentleman came out but did not address all issues and when I addressed this they made me pay another service fee to come out again. This time the man stated that he would order necessary p... read more
Business response:
Thank you for your review, *******. At Old Republic, we know it is important to address service concerns and provide solutions. A specialist will reach out to assist.
Old republic Home doesn't care that a senior citizen with a young grandson with Chronic Kidney disease that only has 1/2 functioning kidney is without heat for over 4+ months through this winter in ****** AND still without heat Every rep reading the file notes ( have on recording) can't believe the disregard. Sending the wrong type of company out ~then having to wait weeks in below temps to get another company to come and then to ORHP trying to order a part from factory instead of the contractor and not even ordering the cor... read more
Business response:
*******, we sincerely apologize for the delay with ***********. A service specialist will reach out to assist. ~**************
What a terrible company and terrible customer service. I bought my house in Feb 2022. I bought the home warranty service. A lot has happened. We bought our house Feb 18 they never received my check until March. So I called and wanted to start service was told havent got payment so couldnt start a claim. Well now here where comes the confusion. Its been a year now and we have renewed our Service well they give you a 30 day window I fall inside the *******************************************************************************... read more
Business response:
******, I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. You can expect a phone call. ~**************
Horrible, everything i called about was denied saying installed incorrectly or appliances outside major structures. They are useless. Do they think I built the home ??? Just another senior citizen screwed out of everything I owned.
Business response:
Thank you for your comments, *****. I sincerely apologize that you did not receive service to your expectation. We will reach out to you and hope to discuss this issue. ~**************
The issue has been going on for 3 weeks now and still have no resolution. every time you call them, its stating the same story over and over again with no response, no answer, and new excuses to not pay for repairs that they are not able to provide in a timely manner
Business response:
*****, thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. We will reach out to assist. ~**************
Frequently asked questions about Old Republic Home Protection
How is Old Republic Home Protection rated?
Old Republic Home Protection has a 3.6 star rating with 7,708 reviews.
When is Old Republic Home Protection open?
Old Republic Home Protection is open now. It is open 24/7.