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Old Republic Home Protection
About this business
A date for repair has never been scheduled. I think they are taking advantage of a senior citizen
Business response:
Hi, Jay. Thank you for your comments. We apologize for any lack of communication. We will reach out to you for further information and look forward to assisting you with this matter. ~Aaron C.
Can I give less than one star? So we bought a 20 year old home with all original appliances. Our drawer microwave stopped closing and we called ORHP. They sent an appliance repair person out to look at it who did not service the brand of microwave we had (he told me that he does not service the brand of microwave we have) But ORHP knew the brand when they sent this guy out. Even though he could not help us we still had to pay the $75 fee. Then they sent the second repair person out. This new guy said they ordered the replace... read more
Business response:
Hi, *****. thank you for your comments. We continue to improve our service and never intend to inconvenience our plan holders. We will reach out to you to assist. ~**************
Ive used all republic for my AC problems 7X since I purchased this home in August 2022. Ive been without an air conditioner since April 25 and today is May 15. They are struggling to find the right parts to fix my air conditioner instead of just replacing it well knowing that this air conditioner has been recalled because of numerous issues. They will not fix it until, the service provider says its unfixable. The problem is the service provider makes money by replacing this unit over and over and over. It was 97 in my house ... read more
Business response:
Hi, ***. Thank you for your comments. We sincerely apologize for the delay with your air conditioning repair. A specialist will call you to address your concerns. ~**************
Every claim I bring to Old Republic is denied. The process to file a claim is difficult and because they won't pay for anything I would definitely stay away from this company.
Business response:
*******, I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. You can expect a phone call. ~**************
After having back and forth conversation for almost 4 months on one of my problem, they closed my case without resolving. I am very frustrated. I tried to call the special handle department ( where my case was referred to) , I havent received any response. Left voicemail many times but no response.
Business response:
Hi, Pawan. Thank you for your feedback. We understand your concern regarding this issue and hope to investigate the matter further. A specialist will reach out to you to resolve your concerns. ~**************
We had been contract holders with American Home Shield for over 20 years. Did we have issues with them--yes, we did. Got tired of the difficulty of getting reputable contractors. After much research we decided to go with Old Republic. We've been very happy with them. In 12 months, we've had two service requests that were handled promptly and to our satisfaction. We are up for renewal and we had planned to stay with ORHP for many years until we got the renewal notification. We had paid $595 in full for the 12 months prior wit... read more
Business response:
Hi, Jan. ***** you for your comments. When you purchase a home warranty as part of a real estate transaction, you get discounted first-year pricing. This is because homes going through a real estate transaction usually have their systems and appliances vetted to ensure they are in good working order prior to the home sale. Any necessary repairs or replacements are addressed by a real estate agent during the negotiation process. Newly purchased homes also generally benefit from home inspections prior to the close of sale. As ... read more
Weve been waiting for an A/C claim to be resolved since March 9 and have been given the run-around since the beginning of the claim. The last time we had an A/C claim, it took over 6 months to resolve. Ive called every week, 2-3 times a week and have asked for a supv to return my call 4 times and have yet to receive a call. This is the beginning of warm months and very uncomfortable but no one cares to give us a a TRUE answer as to why our request has not been resolved. Very upsetting, may be time to get a lawyer.
Business response:
******, our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. A specialist will reach out to you to resolve your concerns. ~**************
I am giving Old Republic a two star review. The office staff and phone interaction was great but the the contractor they used for my HVAC check never called to set up appointment. The lock re-key contactor was unable to rekey the main lock because of the age and style (house built 1995).We ended up using a local HVAC company with many years in business and great customer interaction at our expense. The lock re-key will also be at our expense with a local company with more experience.
Business response:
Thank you for your feedback, *****. We strive to provide high quality service through the independent Service Provider network and sincerely apologize if that was not your experience. We will contact you regarding this matter and hope to clarify the value of our service and coverage. ~**************
Unfortunately we had 2 issues/work orders recently that didn't go well. One placed on 4/21/23 for our washer. ORHP charged our credit card for this on 5/2/23, but as of today 5/4/23 no one has actually ************** it. Emailed ORHP and so far no response. Far worse is the work order placed on 4/19/23 for electrical flickering throughout the house. They sent an electrician on 4/21/23 who said to call ***. *** came and said it was our side of the panel. The *** worker told the electrician (by phone) the obvious problem he ha... read more
Business response:
**, thank you for providing your feedback. Your review is concerning to me and I would like to help resolve your work order as quickly as possible. We will reach out to you and hope to work together to find a way to provide the quality service you deserve in a timely manner. ~**************
Frequently asked questions about Old Republic Home Protection
How is Old Republic Home Protection rated?
Old Republic Home Protection has a 3.6 star rating with 7,834 reviews.
When is Old Republic Home Protection open?
Old Republic Home Protection is open now. It is open 24/7.