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Old Republic Home Protection
About this business
Been with Old republic for almost 9 yrs. Defective TXB in brand new AC Unit was installed in my home. They want to have me wait for almost a month for a part in this heat. My current experience with them after paying in full my annual renewals, is LACK of customer service, LACK of importance to the condition of the customer (having my home in the uppers 90 degrees) Lack of sympathy, Lack of communication skills. All this time, I have called to ask for status and information, yesterday only one clerk called me back but what e... read more
Business response:
Hi, Yessy. Thank you for your review. We strive to provide service in excellence and sincerely apologize if that was not your experience. We will reach out to you for further information and look forward to assisting with your concerns. ~**************
Not worth the paper it's written on. If your realtor wants to give you a home warranty, make sure it's one that actually covers things. Like an A/C compressor. I don't need a warranty to cover $50 dollar items. I can pay that myself. The whole point of a warranty is to cover major problems.So I paid $75 for them to tell me they won't cover my issue. Thanks for nothing Old Republic.
Business response:
****************. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. You can expect a phone call. ~**************
Zero stars I have been with them since 2009. ** starting acting up they sent someone out who was rude and talked to me like I was ******. Then sent In report that it was dirty which caused the failure and burned compositor. Also said the ** was not on a pad and was a 2019 unit. So ORHP said they would not fix it. But unit is 2009 not 2019. And there is clearly a pad it is sitting on. I filed two complaints on person because he turned refrigerant off and then kept turning ** on after telling me it would burn it up. Then ORHP ... read more
Business response:
Hi, ********. Thank you for your comments. I sincerely apologize for your service experience. I have reached out to you in order to discuss this matter further and look forward to resolution. ~**************
Nothing but run-around and unanswered promises of a return phone call. Try to speak to a supervisor and they are always busy and will "call you back". We've been without AC for a month and a half. 90 degrees in the house now. I get a different person each time and put on hold for 20 minutes while they check my status. Every time they come back they tell me that they are waiting on more information from the installer. The website shows parts ordered but with each phone call I make they tell me they are ordering parts today...... read more
Business response:
Hi, ****. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. We have reached out to you to resolve your concerns. ~**************
It has been a month now since I sent in my claim several emails and calls and I can not get the company to even respond hopefully they will honor their contract but it does not seem promising. Hold time on the telephone is torture over 1/2 hour or more each time I call. Spent too much time and energy on this - I am getting worn down maybe that's their plan? Not cool. It's Been over a month and a 1/2 they are beating me down first they said their email hasn't been working and they will review now they are saying they can't ge... read more
Business response:
Hi, ********. We sincerely apologize for the delay with your active service request. A plan specialist will reach out to address your concerns. ~**************
Had problems with my furnace been dealing with Old Republic for over a month, You cant talk to the same people so every time you call you get someone different and they give you different information from the time before!! Its been a nightmare to say the least.
Business response:
Hi, *********, We sincerely apologize for the delay with your furnace repair. A specialist will reach out to address your concerns. ~**************
I would NOT RECOMMEND THEM. Its been over a year and they still have not finished or payed for my ac/ heating unit. They say things that are not true. They keep you on hold so long and hope you hang up. Out of pocket expenses are high and change with each phone call. A lot of passing the buck and apologizing from employees that mean nothing. Stay clear of this home warranty company!!!!??????????
Business response:
Hi, ****. Thank you for your feedback. We will reach out to you regarding this situation and hope to work together to find a solution. You can expect a phone call. ~**************
Do not go with this company I warn you, they will do whatever it takes to not let you cancel your policy
Business response:
Hi, Amaris. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, we’d like to address that with you. ~Aaron C.
Since February I've been trying to get my home heater repaired. In 2019, my furnace was replaced and apparently some ductwork was patched. Feb 2023 my heater started shutting on and off before heating the house to its set temperature. I called Old Republic to put in a service request. They sent a company out whom reported I had some crushed ductwork. Old Republic informed me that crushed ductwork was not normal wear and tear and not covered. No one has been under my house since 2019 when the furnace was replaced and the heat... read more
Business response:
Natana, our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. I have reached out to you to resolve your concerns. ~Aaron C.
Frequently asked questions about Old Republic Home Protection
How is Old Republic Home Protection rated?
Old Republic Home Protection has a 3.6 star rating with 7,834 reviews.
When is Old Republic Home Protection open?
Old Republic Home Protection is open now. It is open 24/7.