Old Republic Home Protection

Derek Q 

on BBB

a year ago

I can say this with absolute certainty that this company should be shut down and is one of the most horrific companies I have had the displeasure of dealing with. Old republic is 100% at fault for my displeasure as the independent HVAC contractors themselves were great. It took me weeks! Weeks! To get a tracking status for the part needed for my AC every single person I talked to on the phone did nothing to help I can tell they all work remote and lacked any training whatsoever as all they can say is its in progress as if Im... read more

joey l 

on BBB

a year ago

The sales department is not doing their job. Old republic keep on raising the rate every year by little bit, but this year is out of control. They raise the rate 38% more than last year and the trade call fee is even 25% more. Since these two property been with old republic for many year, so that's why i was thinking to call to their company to see if we can work the rate down. Because we also have other property with another home warranty company, so we know the rate for recent market. But when i call to the sales departmen... read more

josh l 

on BBB

a year ago

Shower handle broke off and water could not be shut off unless all the water in the house was shut off. Contractor assigned was *****'s Appliance and Plumbing. Slow and lazy. First person assigned called finally after I submitted another request for contact. Showed up on the 2nd day. Couldn't figure out how it happened but implied that it was foul play. He at least tried to stop the water temporarily however stopped and then said I shouldn't be doing this and left. The next day, no call from anyone until I finally reached ou... read more

Nancy L 

on BBB

a year ago

I'm still waiting for a response regarding my dishwasher replacement. They asked for a clearer copy of my receipt and I haven't heard anything since. 

Jim G 

on BBB

a year ago

First Contractor assigned was HVAC LLC. Slow, lazy, and incompetent. First person assigned came after 5 days after report, told us to turn on the blower and he would come back to see if coils had thawed. Didn't wait to see if blower came on....said there is a time delay. Never came on, another guy came next afternoon (Friday) and diagnosed it as a blown blower. Said he would order and if delivered on Saturday would come and install. Never got a weekend call with temps nearing 100 degrees. Called HVAC Monday morning Day 8 to ... read more

Anna M 

on BBB

a year ago

I sent an email and nobody had the courtesy to respond to me. I am very unhappy with the last call out. 

s. l 

on BBB

a year ago

Last year, I had 2 service calls...both were excellent with great coverage from ORHP and very professional contractors. So I "have" good plumber/electrician....and "HAD" good pool equipment repair service---HAD!When a similar problem arose, I called in ORHP and was arbitrarily assigned a "ghost" service dude who DOES NOT HAVE ****** REVIEWS!!!! What "legit" contractor skirts public scrutiny? ************His yelp rating was 1.5 stars! 85% terrible feedback!*************These are the contractors being assigned! No choice---no ... read more

Fabiola R 

on BBB

a year ago

I have been a customer of Old ********************** Home ****************** for many years. I have 3 properties that this company covers. We have had a problem with one of our home trading fees since March of this year. Every single month I have been calling to fix the same problem over and over again. I have requested to talk to a supervisor because our problem is not handled correctly but they don't want to transfer me to a supervisor. The customer support personnel said that it had been fixed. I am tired of wasting so ma... read more

Whitni R 

on BBB

a year ago

I have had to utilize this warranty three times this year for various services and two of the experiences have been negative. After making multiple appointments with assigned contractors, either they do not show up or come multiple hours after the given appointment window. At this point I have had to be displaced from my home numerous days and have the health of myself and my toddler jeopardized unnecessarily. When attempting to notify the warranty company of my problem, I was dismissed as though I was the problem further le... read more