This profile has been claimed by the business owner or representative.
Old Republic Home Protection
About this business
Do not use!!!! Not BBB accredited. We have been fighting to have our HVAC replaced since 2019. Variety of excuses. We have tried calling multiple times to try and fight claim and after talking to first ******** service **** they hang up!! Should give a zero rating. We have never been late on our payments and have only used service calls, hvac is now 14 years old and should be replaced. We have had multiple technicians out and they all say the same thing. DO NOT USE!!!!
Business response:
Hi, ******. Thank you for your review. We sincerely apologize for your service experience, and understand your frustration. A specialist will call you to help as soon as possible. ~***** *.
I requested service to my refrigerator and cooktop over a month ago. I have not heard back from Old Republic Home Warranty in regards to either appliance. The service provider came to my house and assessed three of my kitchen appliances- refrigerator, microwave, and cooktop. I was told I would be hearing back from **** to schedule a date for repairs. I have not heard from them at all. I had to create an account on the website to check the status of my claims. 2/3 of the claims are designated COMPLETE. How is that possible? N... read more
Business response:
Hi, ******. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. We will reach out to you to resolve your concerns. ~***** *.
Would give zero stars if able. It is so difficult to communicate with company or reach anyone for customer service that I can honestly say that I have never experienced anything so oppressive or inconsiderate in my 84 years on this Planet. I do not intend to renew with Old Republic and intend to go online and advise the world about the poor customer service and difficulties reaching Old Republic. As I type this review I am on hold for over an hour after 9 attempts to reach someone and being disconnected 8 times I could not m... read more
Business response:
Hi, *****. I sincerely apologize that you are unable to reach a representative. From what you described, I understand your frustration. A specialist will call you to help as soon as possible. ~***** *., Digital Marketing
My oven has been down for 2months. Put in service call took awhile to get an appliance technician out they showed looked at it for 5 mins and said its an electrical problem. Contact multiple times to have an electrician come out finally have one arrive and he says its the oven having the problem. Now Im back trying to get an appliance technicians out again and still no response from them even though I talk with someone and they say they will set it and I should a call from a technician. My oven is still not fixed
Business response:
Hi, ******. The situation youve described is concerning to me. We expect the independent Service Providers to provide a complete diagnosis. We will reach out to you to get more information. Thank you for your comments. ~***** *.
I lost electrical to my house.I explained I have my 71 year old mom living with me and that I have 2 refrigerators and a freezer that have lost power.They sent a contractor the next day.They couldn't authorize any work until hearing from contractor Didn't get a report from contractor until 4 days after that Then wanted me to come out of pocket ~$80 to initiate work During this time, I was able to diagnose the issue, and had the means to complete repair.when I asked if I could do it and be reimbursed, they said "no"all the wh... read more
Business response:
Hi, ******. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. We will reach out to discuss this matter further. ~***** *.
I had Ultimate Plan where I paid $1,235 premium. It covers a/c, heating, faucet leaks. In October 2025, this plan was due for renewal and I called ORHP **************** and made payment using my card with three equal payments.During the renewal phone call, I was not informed of changes to my plan. I hold ORHP accountable for not informing me during my phone call for the renewal.I find changes were made to the renewal policy on 02/02/26 and 02/04/26. I called for faucet leaks on 02/02/26, The male *** advised me that faucets ... read more
Business response:
Hi, Maya. Thank you for your comments. We understand your concern with this issue and hope to investigate this matter further. You can expect a phone call. ~***** *.
The heater technician was here for 14 minutes, check the issue. He changed the control pad battery, told us to push hold at the desired temperature. Then, quick check on the filter. Didnt even check the main heater!
Business response:
Hi, *****. The situation youve described is concerning to me. We expect the independent Service Providers to provide a complete diagnosis. A specialist will reach out to you to get more information. Thank you for your comments. ~***** *.
Not a good experience and will not be renewing. Old Republic and other insurers like them have many, many coverage exclusions buried in the fine print that allow them to legally deny coverage. Additionally, the techs assigned to handle your claim vary greatly in expertise and professionalism. Spend your hard earned money elsewhere. No need for a response.
Business response:
Hi, *****. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. A specialist will reach out to see how we can help. ~***** *.
I wish I had looked at BBB before I purchased a plan from this company!!! Do not waste your money or your time with them!!! RUN!!!!! According to their own BBB stats, they get a formal complaint every 36 hours and that's only counting the people who actually took out time to file. Imagine the disarray from the ones who didn't!
Business response:
Hi, *******. Thank you for your review. We sincerely apologize if our service did not meet your expectations. A specialist will call you to discuss this matter further. ~***** *.
Frequently asked questions about Old Republic Home Protection
How is Old Republic Home Protection rated?
Old Republic Home Protection has a 3.6 star rating with 7,811 reviews.
When is Old Republic Home Protection open?
Old Republic Home Protection is open now. It is open 24/7.