Old Republic Home Protection

Lynn C 

on BBB

6 months ago

I have nothing good to say about Old Republic. I typically have to wait on hold for about 30 minutes before being able to speak to a person. My experience is that there seems to frequently be reasons why they cannot repair a problem. 

John B 

on BBB

6 months ago

Their hours of live operation is very limited and their automated system will assign an emergency to a vender that does not work on weekends. Have had 4 HVAC calls and the 3rd had to fix what the 2nd did. Declaration of Coverage is hard to follow, if you have Platinum Coverage there is no summary of coverage and you must hunt thru pages. The 4th HVAC vendor was a trained ***** Heat Pump Tech, and now I will only call during the limited hours of operation to request that HVAC company. 

Dana D 

on BBB

6 months ago

First off, the customer service representatives are great. But the contractors are terrible. The response time for requests have been decent. However, I have had issues with the service companies that they contract with. Some are rude and do not do any work. Prior to my most recent request, a plumber came to unclog a bathroom sink and advised that he did not have the tools because issue had to do with the clean out. This was untrue and i had to call another plumber who came with the appropriate tools and cleared the drain in... read more

Jon E 

on BBB

6 months ago

ORHP agreed to payout $350.00 toward a new dryer purchase, after their repairmen failed to fix it three times. It's been two months and there's still no sign of that payout, and the service agent on my case hasn't responded in weeks. At this point I'd highly recommend looking for your home warranty elsewhere. 

Utibe E 

on BBB

6 months ago

Worst company ever. 3 different plumbing issue in my rental property. It's been almost 2 weeks and 2 plumber assigned but neither plumber are available. I had to sent out a real plumbing company and pay out of pocket. 45 minutes on hold still not able to talk to someone. Old republic home protection is a fraud 

Frances C 

on BBB

7 months ago

They are not an honest company . Its more like fraud . They wont Honor work done that was against code . They lie 

Sajan G 

on BBB

7 months ago

Not good response and bad costumer responsibility I have home warranty on old republic when I call them they said they are not covered on heating damage then why I need home protection if you guys not covered and long waiting for customer I had bad experience so 

Jake K 

on BBB

7 months ago

Impossible to get a human on the phone. Everything is overly automated. No choice over the vendor they send over. The vendor the system initially selected was awful and after an hour on the phone with a human (I was eventually able to reach), she did me the grand favor of switching to another vendor I requested (that was also on their approved list). To be fair, she was on my side but her supervisor and company policies were the one making things difficult for me. If it wasnt for her Id give them 2 stars, and if she hadnt up... read more

Carl K 

on BBB

7 months ago

Water heater has been broken for years now as a part of "protection", this warranty company has an extremely high threshold for what is considered "safe" for a home under their protection.They sent the plumber over under multiple different trade call fees and orders and the water heater remains unrepaired after more than 2 years of problems with the unit and the functionality.We end up spending two to three times the cost of replacing a water heater on their subscription fees.We do not recommend this company under any means.... read more