Old Republic Home Protection

Spencer R 

on BBB

2 years ago

Old Republic Home Protection (ORHP) seems like a scam. Their local providers have consistently demonstrated no interest in solving the problem; they just want to collect their fee. I have placed three service calls recently and in all three cases was told by the service provider that they couldn't provide the service. In all three cases, I had to pay their service fee and then hire my own service provider to provide the repair. In all three cases, the service provider I hired directly successfully completed the repair and th... read more

Leslie M 

on BBB

2 years ago

I am being generous with two stars. Last winter I needed a new heat pump and ************ took five months for them to finally pay me, and they paid only half. You never talk to the same person, so you have to start over with the review of the claim each time.They stall, make excuses why I haven't been paid, ask for one more thing, then one more thing - dragging it out hoping you will drop the claim. They personally talked to three heating/AC technicians, who they demanded call for the same information each time. Then they r... read more

Fortenberry Pipe G 

on BBB

2 years ago

Old Republic Home Protection is the worst warranty company that exists!!! Do not choose them for your Home Warranty plan!!! They are unreachable!! When you call they are COMPLETELY AUTOMATED!!! No human to speak with! The company they have come out ****************** in **** ** is extremely unprofessional and just shows up without notice and treats customers like trash because they have no repercussions. Old Republic needs to *********** companies and be a better company! DO NOT USE THEM!!!!!! 

James S 

on BBB

2 years ago

I definitely will not renew with this company. They could not find a Contractor within my state to replace my Garage Opener. Two contractors assigned, one 3 hours away and the other 7 hours away. And they had the audacity to charge me for a Service Call even though no one showed up. 

Cori C 

on BBB

2 years ago

I am not sure the service that is being paid for if you cant get an emergency repair done within the same day it happens. Honestly, there is no reason to have this service. The convoluted customer service experience, the long holds, and the companies selected not having availability. 

Joshua I 

on BBB

2 years ago

Avoid Old Republic at all costs. They will come up with any excuse to not pay a dime. Our A/C started running all day long couldnt cool the house more than 2 degrees below the outside temperature. We live in *******; its 90 degrees outside and 88 degrees in the house and we have two little kids. I thought, thank goodness we have a home warranty. After they charged us the $80 fee to send someone out, it took TWO WEEKS for them to finally come back and say, we have no proof that this wasnt a preexisting condition so this will ... read more

Hileana M 

on BBB

2 years ago

Your customer service has gone downhill with rude phone reps who don't care anymore. We've been customers for 10+ years and what a big difference I have experienced. Your employees sound like they are miserable. Very disappointed. In order to get service and a resolution for my AC unit, it took almost a month. Now fast forward and the new unit that was installed is giving issues less than 2 months later and I'm told rudely how I will be responsible for the ************* call fee with zero empathy that we are having yet more ... read more

Marybeth S 

on BBB

2 years ago

I recently had a repair done to my Frigidaire range. It was a company contracted with Old Republic that performed the repair. The main display board had to be replaced. When removing the old board, some of the paint was ripped off. It was explained to me that the new board did not come with a backing & trying to use the original backing for the new board would not work, so I was left with a display with areas of paint missing. The repair company said they would get in touch with Old Republic to see if anything could be done.... read more

Jen B 

on BBB

2 years ago

I had ORHP 15 years ago as part of a home purchase. They were good then. I don't know what happened but they're be**ming as bad as the rest of the scam warranty **mpanies out there. They tried to deny my pool pump warranty b/c the disreptuable pool company that replaced it with the cheapest junk they **uld find from ***** didn't last 2 months and when they came back out, the pool ** tried to say the motor was submerged in water when my home is on a hill and has the highest elevation in the subdivision. I made a **mplaint to ... read more