Old Republic Home Protection

Darryl S 

on BBB

2 years ago

This company is horrible trash. I would not recommend anyone to use them at all. Had them come out 4 5 times to fix AC unit every time they patch it up, knowing that the unit needs to be replace wont even cover replacing my AC unit sitting in a ********************************************************** my household paying all this money for them to do absolutely nothing 

Martin Y 

on BBB

2 years ago

An overhead light fixture in our utility stopped working, so we call our home warranty company (Old Republic Home Protection). The costumer service representative took down the information, and set up a service call. When the electrician arrived at our home, he asked what the problem was. When we told him, he instantly said that the home warranty company does not cover the costs of fixing a light fixture. He then tried to sell us a new light fixture, and to install it, at a rate of $135/hour. We declined. We called the home ... read more

Devin H 

on BBB

2 years ago

Have had no Washer or dryer working since June 1st. Ive had to jump through loop holes and every call is a different story. Been one nightmare after another. I never bash a business but I will be sure to let all my friends and realtor friends know to avoid this company and choose a better option. Ive never been so frustrated and upset it shouldnt be that hard!After workers spend 5 hours and machines still dont work yall want them to come again after they have told you if just needs to be replaced.It is July 11th. Hours Ive s... read more

Vincent G 

on BBB

2 years ago

Terrible company. Tried using them to fix my **, told me my coil in my air handler needed to be replaced. Followed up multiple times never heard from them. Finally had to get another ** company to come out and they said it was my compressor. They fixed it and my ** works. Company asked me to leave a review, so I left a one star review and told them why. They called me and said they would reimbursement for the cost of my ** repair to make things right. I submitted the invoice and they tell me that the ** company that FIXED my... read more

Donald J 

on BBB

2 years ago

My realtor gave us a home warranty 6/2019, from Old Republic. They were good in the beginning but this year we had to have our septic tank cleaned out. The company they sent out told me that they would not be responsible if they break a pipe that is connected to the swimming pool. I told them not to touch anything and called Old Republic. I had this work done by another company when I first moved in the house. I asked Old Republic if I could call the company I used previously, got an estimate and forwarded it to Old Republic... read more

Yessy M 

on BBB

2 years ago

Been with Old republic for almost 9 yrs. Defective TXB in brand new AC Unit was installed in my home. They want to have me wait for almost a month for a part in this heat. My current experience with them after paying in full my annual renewals, is LACK of customer service, LACK of importance to the condition of the customer (having my home in the uppers 90 degrees) Lack of sympathy, Lack of communication skills. All this time, I have called to ask for status and information, yesterday only one clerk called me back but what e... read more

Robert M 

on BBB

2 years ago

Not worth the paper it's written on. If your realtor wants to give you a home warranty, make sure it's one that actually covers things. Like an A/C compressor. I don't need a warranty to cover $50 dollar items. I can pay that myself. The whole point of a warranty is to cover major problems.So I paid $75 for them to tell me they won't cover my issue. Thanks for nothing Old Republic. 

Kristina S 

on BBB

2 years ago

Zero stars I have been with them since 2009. ** starting acting up they sent someone out who was rude and talked to me like I was ******. Then sent In report that it was dirty which caused the failure and burned compositor. Also said the ** was not on a pad and was a 2019 unit. So ORHP said they would not fix it. But unit is 2009 not 2019. And there is clearly a pad it is sitting on. I filed two complaints on person because he turned refrigerant off and then kept turning ** on after telling me it would burn it up. Then ORHP ... read more

Kirk O 

on BBB

2 years ago

Nothing but run-around and unanswered promises of a return phone call. Try to speak to a supervisor and they are always busy and will "call you back". We've been without AC for a month and a half. 90 degrees in the house now. I get a different person each time and put on hold for 20 minutes while they check my status. Every time they come back they tell me that they are waiting on more information from the installer. The website shows parts ordered but with each phone call I make they tell me they are ordering parts today...... read more