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Old Republic Home Protection
About this business
ORHP has the ************* ever. Missed expectation after missed expectation. Trades that are not quilted to make repairs. Now our third contractor and after record heats in ***, we have been waiting almost two months for repairs.
Business response:
Hi, ***********. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the delay with your A/C repair. A specialist will call you to address your concerns. ~***** *.
I highly recommend you record your phone calls with them. They are very courteous and always answer the phone but if you ever have claim you will find it impossible to get paid.I have ******* refrigerator that stopped cooling. They sent the first tech in June he couldn't repair it. They sent a second tech in July he also could not repair it, they sent a third tech in July. He said it was a bad compressor he summited for a replacement they denied it and told me because it would go over the amount they would spend because of t... read more
Business response:
Hi, ****. We appreciate your review. Would you please send your plan number or covered property address to ************************************* We hope to assist. ~***** *.
I know what my service fee is, but was perturbed that the contractor's bill was a lot less for the job he had to do. I could have saved money by just having someone come out on my own.
Business response:
Hi, *****. Thank you for your comments. We understand your concern with this issue and will be sure that your feedback is addressed.
my experience with you is always the worst you hire the cheapest companies around and the work is terrible I've waited two weeks to get my air fixed and it's been 110 degrees. and my house is very hot. I am over 80 yrs old and its very had to be in this house for such a long time at these temps. I call the service people to see if they got the part and they dont return my call. I will never recommend old republic for warranty work you asked what i THINK, NOW YOU HAVE IT.
Business response:
Hi, *******. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. A specialist will reach out to you to resolve your concerns. ~***** *.
The hold time on the phone was extremely long so they said to make an appointment on their website. My warranty clearly said electrical plugs and switches were covered. So I scheduled a service call. When the repair man arrived he didnt even look at my issue. He simply said, oh thats not covered. And then they still made me pay the $85 service fee. I tried to dispute it, but they said I had to pay it. For fear of damaging my credit, I payed the stupid charge. They are crooks. Do not recommend.
Business response:
******************. The situation youve described is concerning to me. We expect the independent Service Providers to provide a complete diagnosis. We will reach out to you to get more information. Thank you for your comments. ~**************
Horrible company, would not recommend. Two different occasions had to pay $100 and then still had to come out of pocket because they dont cover etc.
Business response:
Hi, Roseazanna. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. A specialist will call you to help. ~**************
The level of sub-contractors offered by this company is absolutely terrible. I have had an issue with almost every service provider they have assigned to my claims. The service call cost is very unreasonable including for service call where the outcome is "not covered by warranty." It took me 3 week to hear back from them regarding a billing question.
Business response:
Thank you for your feedback. We strive to provide high-quality service through the independent Service Provider network and sincerely apologize if that was not your experience. We take your comments seriously and will be sure that they are addressed. ~**************
So first of all I dont recommend one republic at all they dont help me to pay for shit??? I got charged ****** ? Then yall a** holes still charge me the 100 bucks bravo. yall are trash why even consider yall selfs a business if yall dont help out at all????? Only for a fan that could of gotten at ********** for ****** I get charged ****** yea thats awesome u guys bravo ??
Business response:
Hi, ******. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. We will reach out to see how we can help. ~**************
Requested service for AC that was not working. First company Old Republic sent said they could not find anything wrong. There was clearly something wrong so I requested Old Republic send another company for a 2nd evaluation. Within 10 minutes they found the issue with the duct work. Old Republic charged $100 for each visit ($200 total) and I paid $650 for the duct work to be repaired because it was only partially covered. You have to be prepared to sit on the phone for long periods of time to get information or straighten ou... read more
Business response:
Hi, *****. Thank you for your comments. We will contact you regarding this matter and hope to assist you with a resolution. ~**************
Frequently asked questions about Old Republic Home Protection
How is Old Republic Home Protection rated?
Old Republic Home Protection has a 3.6 star rating with 7,834 reviews.
When is Old Republic Home Protection open?
Old Republic Home Protection is open now. It is open 24/7.