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Old Republic Home Protection
About this business
If I could give negative stars, I would. EXACTLY the same experience as ********** I've been 3 weeks without air conditioning to find my ticket was closed because the "service provider said the work was finished" or something like that. I'd had a good talk with the service provider a few days before. The work wasn't finished; a reputable service company wouldn't demean themselves by doing the half-way job that ORHP would only cover.
Business response:
******************. Thank you for taking the time to leave a review. At Old Republic, we know it is important to address service concerns and provide solutions. A specialist will reach out to see how we can help. ~**************
Im extremely disappointed with my recent experience with ORHP. On August 3, 2024, our HVAC condenser failed during a severe heatwave. We immediately filed a claim with ORHP, hoping for prompt assistance. However, the response we received was far from satisfactory.Despite submitting the claim right away, we couldnt get in touch with the assigned provider until three days later, on August 6, 2024. The provider showed up unexpectedly and confirmed the same diagnosis we had already received: the condenser was inoperable and need... read more
Business response:
Hi, ******. Thank you for taking the time to leave feedback. We apologize if our service did not meet your expectations. A specialist will reach out to address your concerns. ~**************
DO NOT USE THIS COMPANY.There are so many issues where do I even begin.I had an issue with my garage and they sent out a company to fix it (I was charged an $85 service fee). The company that fixed it did not actually fix it. My garage broke again. By the time I had gotten to calling the home warranty, it was ****************************************************** another $85 (it has to be within 30 days apparently).Then that same company came to fix my garage. They told me a bunch of BS and charged me $550 for new parts but ... read more
Business response:
Hi, Babak. Thank you for your comments. We sincerely apologize for your experience with the independent service provider. A specialist will reach out to you to address your concerns. ~**************
I wish I could give this company zero stars.We closed on our house 4 days ago and had gotten this warranty as an extra protection just in case something went wrong. The day we started moving in, we realized our ac had gone out. It worked when we did our walkthrough 2 days prior, but was out when we got here the morning after closing. We called our warranty company, and they sent a technician out. The tech really didnt tell us what was going on and when I started asking him questions, he told us someone would call us in the n... read more
Business response:
Hi, Kirstie. Thank you for your comments. Home warranty plans cover home systems and appliances that fail after the effective date of coverage. Would you please send your plan number or covered property address to ************************************* ~**************
Both AC units went out and a service desk ticked was placed on 06/28/2024. Today is 07/26/24. No repairs done. No help from what piddly amount the home warranty will cover. The "contractor" is not answering calls or texts. Called multiple times to the contractor with no help from our warranty provider. Only excuses from Old Republic. So far, 28 days with no responses, no help and no assistance. WORST SERVICE EVER. DO NOT RECOMMEND. TOTALLY UNACCEPTABLE. We've been a customer with them for almost 20 years and this is the serv... read more
Business response:
Hi, ***. Thank you for your comments. We strive to provide the best service through our network of independent service providers, and apologize if that was not your experience. A specialist will call you to help. ~**************
Extremely poor communication. They appear to contract with sub-par vendors based on cost which translates to shoddy repair work for us as home owners. Wanted to speak with ORHP and explain the low quality of repair vendor they employ. They plaster all over their website "contact us" - good luck.. on hold 20 plus minutes and counting. UNLESS its renewal time! Then you will receive multiple communications from Old Republic Home Protection. Of course!
Business response:
Thank you for your comments. We sincerely apologize if the independent Service Provider did not provide service to your expectations. We will reach out to you for further assistance on this work order. ~**************
Old Health Republic sold a policy in an area they do not serve! So, after cancelling by their providers, I had an outside contractor come and evaluate my appliances. The technicians provided a report, but they ORHP is ansking for more information. If they use outside vendors, they should provide a checklist strait ***** to go through with an outside vendor. The outside vendor does not want to deal with them because they give the run around apparently, asking for vendors to go back and provide more details, which you can see ... read more
Business response:
****************. Thank you for your review! We sincerely apologize if our service did not meet your expectations. A specialist will call you as soon as possible to address your concerns. ~**************
Old republic does not screen the service providers they force you to use. I had a them send a plumber that overcharged them so they only approved a fraction of the cost and expected me to pay the rest out of pocket. Will not make any changes and told me to take it or leave it.
Business response:
Hi, *******. Thank you for your comments. We strive to provide an exceptional service experience and apologize if that was not your experience. A specialist will call you to address your concerns. ~**************
I filed a claim and the company has been giving me the run around not communicating about resolving my situation on my HVAC system. They have these contractors come out does not follow correct procedures on diagnosing and completing the claim in a timely matter. This will be my second time dealing with the same situation. From May of 2024 to July of 2024 I am dealing with the same thing. If the situation was diagnosed right and fixed the first time I will not be here now, but the person done a patched job and the next contra... read more
Business response:
Hi, *********. Your review is concerning to me and I would like to look into this matter. A specialist will call you to assist as soon as possible. ~**************
Frequently asked questions about Old Republic Home Protection
How is Old Republic Home Protection rated?
Old Republic Home Protection has a 3.6 star rating with 7,834 reviews.
When is Old Republic Home Protection open?
Old Republic Home Protection is open now. It is open 24/7.