Old Republic Home Protection

Tim R 

on BBB

2 years ago

An hour on hold every time I called. No contractors in area will work with them so they tell you to get a contractor. That puts you in the middle of the two. They wouldnt pay for any ac nor hot water repairs. Terrible waste of time. *********** **********. 

Renee G 

on BBB

2 years ago

If I could give negative stars I would. I have been given the run around for a month with no AC in bedrooms. Between 2 contractors who never showed up, multiple visits by electrical company and another AC contractor who cant figure out what is wrong. My compressor is 12 years old and probably needs to be replaced but it will take forever because OLD REPUBLIC contracts with the worst rated contractors they can find. They make mistakes between whoever answers the phone and dispatch, they hang up on you, it takes 49 minutes or ... read more

Tom P 

on BBB

2 years ago

Old Republic was quick to send someone out to inspect and replace my HVAC. First the compressor went and several months later the condenser went. At renewal time I received an email saying they are not renewing my policy. Wow! I called and I was told I had a high claim in the first year. Buyer beware! I would call another home warranty before Old Republic. 

Tom O 

on BBB

2 years ago

ORHP is a total joke to work with so far. I submitted a request for service for a broken AC 5 weeks ago. The first contractor they sent out said to replace the *** The second one said to replace a coil. I was told it was authorized by a ORHP representative and the part would be in 5-7 business days. Nothing. The contractor said they didn't have an authorization but also told me the part was unavailable. Now they want to replace the air handler and still nothing. I have been living in temperatures in the high triple digits **... read more

Matison J 

on BBB

2 years ago

We are now approaching day 50 of no air conditioning with little to no urgency on Old Republics side. We have been told multiple times communication would occur within a day only to have to call back days later for communication. Every phone call ends up being at least an hour plus on hold. Buyers be aware of this company and do your research before choosing them for a home warranty. 

Josh L 

on BBB

2 years ago

My a/c unit was not operating properly, the temperature from noon until 8 pm was as high as 80 even when the thermostat was at 72. I requested service, they sent a technician. I had to call him after 5 days to schedule an appointment. When he finally came out he spent two minutes looking at the outside unit, put his head in the attic then goes to the return air plenum and says it is too small. This unit was 16 years old and running fine in 90 to 100 degree weather two weeks before. This was one of if not the most unqualified... read more

LEJUANA K 

on BBB

2 years ago

If you want to just give your money away, go ahead and buy a plan with Old Republic Home Protection. So far, they have covered NOTHING, IF you can even get service. I have had to pay out of pocket to get work done - in addition to their service fee - to fix everything. For my electric oven, the service technician never showed up. Turned out the company they selected has a 1 star rating and many complaints for never showing up. I gave up and fixed it myself using ******* videos. My water heater needs to be fixed, but they den... read more

Denise O 

on BBB

2 years ago

I submitted a claim 7/17/23 because our unit was not blowing hot air. A Tech from their in network providers came to look at it that same evening we filed. He submitted his recommendation to replace the unit because what we have is **** model that requires R22 which is now illegal in ********** And there was an active leak we could hear. 7/21/23 I called to check on the status of our claim, the person on tells me that for an unknown reason our account is locked and she couldn't tell me much info. 7/24/23 I call back and our ... read more

Kh V 

on BBB

2 years ago

They increase premium every year and its extremely hard to get them pay for repairs. Wait time to get them on the phone around 30 minutes and their representatives are usually not welcoming & supportive. More importantly their service providers are below average. They are usually less responsive and knowledgeable than most others.