Old Republic Home Protection

Desiree S 

on BBB

2 years ago

This company is definitely not one I would recommend or renew with. I purchased my home back in August and at the beginning February I called in to have my AC, dishwasher and fridge looked at. They had two companies come out and state they would do necessary repairs. The fridge and dishwasher issues were to be done by the same company. The gentleman came out but did not address all issues and when I addressed this they made me pay another service fee to come out again. This time the man stated that he would order necessary p... read more

Deborah R 

on BBB

2 years ago

Old republic Home doesn't care that a senior citizen with a young grandson with Chronic Kidney disease that only has 1/2 functioning kidney is without heat for over 4+ months through this winter in ****** AND still without heat Every rep reading the file notes ( have on recording) can't believe the disregard. Sending the wrong type of company out ~then having to wait weeks in below temps to get another company to come and then to ORHP trying to order a part from factory instead of the contractor and not even ordering the cor... read more

Daniel H 

on BBB

2 years ago

What a terrible company and terrible customer service. I bought my house in Feb 2022. I bought the home warranty service. A lot has happened. We bought our house Feb 18 they never received my check until March. So I called and wanted to start service was told havent got payment so couldnt start a claim. Well now here where comes the confusion. Its been a year now and we have renewed our Service well they give you a 30 day window I fall inside the *******************************************************************************... read more

Hazel M 

on BBB

2 years ago

Horrible, everything i called about was denied saying installed incorrectly or appliances outside major structures. They are useless. Do they think I built the home ??? Just another senior citizen screwed out of everything I owned. 

Hetal t 

on BBB

2 years ago

The issue has been going on for 3 weeks now and still have no resolution. every time you call them, its stating the same story over and over again with no response, no answer, and new excuses to not pay for repairs that they are not able to provide in a timely manner 

George B. 

on BBB

2 years ago

They are crooks. They are paid by the seller and merely act as the middle man to connect you with services you can find on ******* Or better yet, word of mouth. There is limited oversight on contractors and the company does not provide any help between the homeowner and their trusted contractors.. ***** pay for the contractors first visit, but it doesnt guarantee that they will return to actually fix your problem. OHRP doesnt care either. Ill be filing a complaint for my money they allowed the contractors to make off with wi... read more

Bill C 

on BBB

2 years ago

********* broke doors in our home, couldn't match up deadbolts, made re-keyed locks harder to use, and lied about locks being so old that he'd need to install expensive new ones that aren't covered by home warranty. Couldn't provide a receipt w/ (likely illegal subcontracting) the business's name on it.Took this all to ORHP who promised to and never got back to me.When I followed up with them they told me I'm SOL. 

DONG IK L 

on BBB

2 years ago

You DO NOT need to buy a home warranty from OLD REPUBLIC HOME PROTECTION because they're not going to cover your damages anyways. No matter what!!I got their home warranty when I purchased my single-family home about 1 year ago.However, my HVAC stopped working last December due to a broken motor blower. They sent a contractor with 1 star rating from YELP but they couldn't even fix the problem.After first attempt, they denied providing the service because the contractor reported that my HVAC was installed improperly by the bu... read more

Shane S 

on BBB

2 years ago

** stopped working. Service request through Old Republic at 6:45. Old Republic quickly assigned tech to service request. Per Old Republic, Tech had until 5 pm to let me know when they would schedule appointment.On Friday, I called Old Republic to reassign ticket, the lady marked the ticket high priority and told told me to call back at noon. At 2:30, I called back. I was told it may take up to 72 hrs for tech to come fix the *** I cancelled the ticket since no one had called me back to see what my problem was or to schedule ... read more