Old Republic Home Protection

Wade B 

on BBB

a year ago

It has been two weeks now without a refrigerator. Three different companies have been sent to the house and we still are waiting on a date for someone to come out and fix the refrigerator. Ll 

Mandy R 

on BBB

a year ago

Old republic is not what it used to be. 6 weeks no AC in *******. Filed claim 5/30 today is 7/10 ORHW did nothing to speed up the process. Stuck client with a slow and unresponsive provider ( All American AC) which has terrible reviews online. Over $2300 in charges. And still no AC working. ORHW employees just make up excuses and facts that turned out to not be true. Just communicated with *** who says he is working on about 20 similar cases. If ORHW would approve local parts and allow us to choose our own providers we could... read more

Derek Q 

on BBB

a year ago

I can say this with absolute certainty that this company should be shut down and is one of the most horrific companies I have had the displeasure of dealing with. Old republic is 100% at fault for my displeasure as the independent HVAC contractors themselves were great. It took me weeks! Weeks! To get a tracking status for the part needed for my AC every single person I talked to on the phone did nothing to help I can tell they all work remote and lacked any training whatsoever as all they can say is its in progress as if Im... read more

joey l 

on BBB

a year ago

The sales department is not doing their job. Old republic keep on raising the rate every year by little bit, but this year is out of control. They raise the rate 38% more than last year and the trade call fee is even 25% more. Since these two property been with old republic for many year, so that's why i was thinking to call to their company to see if we can work the rate down. Because we also have other property with another home warranty company, so we know the rate for recent market. But when i call to the sales departmen... read more

josh l 

on BBB

a year ago

Shower handle broke off and water could not be shut off unless all the water in the house was shut off. Contractor assigned was *****'s Appliance and Plumbing. Slow and lazy. First person assigned called finally after I submitted another request for contact. Showed up on the 2nd day. Couldn't figure out how it happened but implied that it was foul play. He at least tried to stop the water temporarily however stopped and then said I shouldn't be doing this and left. The next day, no call from anyone until I finally reached ou... read more

Nancy L 

on BBB

a year ago

I'm still waiting for a response regarding my dishwasher replacement. They asked for a clearer copy of my receipt and I haven't heard anything since. 

Jim G 

on BBB

a year ago

First Contractor assigned was HVAC LLC. Slow, lazy, and incompetent. First person assigned came after 5 days after report, told us to turn on the blower and he would come back to see if coils had thawed. Didn't wait to see if blower came on....said there is a time delay. Never came on, another guy came next afternoon (Friday) and diagnosed it as a blown blower. Said he would order and if delivered on Saturday would come and install. Never got a weekend call with temps nearing 100 degrees. Called HVAC Monday morning Day 8 to ... read more

Anna M 

on BBB

a year ago

I sent an email and nobody had the courtesy to respond to me. I am very unhappy with the last call out. 

s. l 

on BBB

a year ago

Last year, I had 2 service calls...both were excellent with great coverage from ORHP and very professional contractors. So I "have" good plumber/electrician....and "HAD" good pool equipment repair service---HAD!When a similar problem arose, I called in ORHP and was arbitrarily assigned a "ghost" service dude who DOES NOT HAVE ****** REVIEWS!!!! What "legit" contractor skirts public scrutiny? ************His yelp rating was 1.5 stars! 85% terrible feedback!*************These are the contractors being assigned! No choice---no ... read more