Old Republic Home Warranty

3.6

Home & Rental Insurance

About this business

3.67,989 reviews

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Camille R

a year ago

If I could give a -0 I would. Stay away from this company. They send out sub standard companies to do the repairs. We have had multiple service calls for the same issue on appliances( never fixed), air conditioning ( never fixed) and bathroom fixtures-one company replaced the sink supply line with parts that now made the water undrinkable - horrible plastic taste and ORHP says they wont fix it .Then the shower.Almost a year later , 3 different plumbing companies and each time they came they broke the fixture in the shower mo... read more

Business response:

Hi, Cam. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. Please email your plan number or covered property address to ************************************* We hope to assist. ~***** *.

Jeremy C

a year ago

A formal investigation into Old Republic Home Protection (ORHP) due to their continued misleading practices and unfair treatment of consumers. Recently, I was contacted by ORHP Manager *****, who, instead of providing a solution to my ongoing issue, shifted the blame to me as a consumer. Additionally, this manager defended an employee who had previously misrepresented ORHPs products and provided false information on a recorded line. I believe these actions reflect a larger pattern of deceptive marketing tactics intended to s... read more

Business response:

Hi, ******. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. A specialist will call you to discuss this matter further. ~***** *.

Donna M

a year ago

I would like to echo the review made by **** K on 10.31.24. We had three washer/dryer technicians out to address a repair and, yes, we had to, also, pay each time for the technician to come out. I am very glad to hear that Old Republic's official response is that the service provider dispatched is supposed to fix the problem the first time, as we, also, would like to receive a call back from a specialist and a refund for at least one of the two extra call-out fees which should not have been necessary if repaired adequately t... read more

Business response:

Hi, *****. Thank you for your review. We strive to provide high-quality service through the independent Service Provider network and sincerely apologize if that was not your experience. A specialist will call you to discuss this matter further. ~***** *.

Tara K

a year ago

I have had three plumbers come to fix the leak on my water heater and have paid $100 for each one to come. My leak is finally fixed and now I do not have hot water pressure. I am not excited to call back and spend another $100 services call fee for another plumber to come out.

Business response:

Hi, ****. Our intent is to dispatch a Service Provider to solve the problem the first time. A specialist will call you to assist with your concerns. ~***** *.

Alysa G

a year ago

Poor customer service. Had no sense of urgency and seemed bothered by our calls. ******** contracted service providers. Seems to get worse every year but the prices continue to increase.

Business response:

Hi, ****** Thank you for your review. We strive to provide service in excellence and sincerely apologize if that was not your experience. A specialist will call you to discuss this matter further. ~***** *.

Hugo M

a year ago

Inhad tjis warranty for 2+ years. Somecases positives but overall Very poor customer service and bad selection of contractors. They dont perform well done jobs. 2 weeks from now and my electrical issues exist. Have an appointment with other Contractor But they charged $$ anything with not regret.

Business response:

Hi, ****. The situation youve described is concerning to me. We expect the independent Service Providers to provide a complete diagnosis. A specialist will call you to get more information. Thank you for your comments. ~***** *.

Cary H

a year ago

I got this protection plan when I bought our home. The first complaint was from our washing machine not working. I turned in the repair request to get it fixed. After several follow up calls on my part the machine was finally fixed. It took 6 weeks to get my washing machine fixed. There was zero sense of urgency or help from Old Republic. My dishwasher needed repair, so I turned in the request to repair it. After another 4 or 5 calls a part was ordered to repair the dishwasher. The mechanic told Old Republic the part may not... read more

Business response:

Hi, ****. Thank you for your comments. We sincerely apologize if the independent Service Provider did not provide service to your expectation. A specialist will reach out to you for further assistance on this work order. ~***** *.

jeanne z

a year ago

I had a warranty with old Republic home protection for seven years. So for seven years, I paid in good faith to include my **** unit. I did pay extra to include the **** unit. When my **** unit turns out to be needing to be replaced, they send out technicians that lie about why it is broken. The technicians lied about the condenser being blocked or shut off by children or by pets but not by normal wear and tear. They did send out a second opinion and their shady technician that they sent out said the same thing. The company ... read more

Business response:

Hi, ******. Thank you for your feedback. We strive to provide the best service possible, and apologize if we did not meet your expectations. A specialist will call you to address your concerns. ~***** *.

Edward L

a year ago

Higher prices, lower quality, more exclusions, and unfair resolution of disputes.

Business response:

Hi, ******. Thank you for taking the time to leave a review. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. You can expect a phone call. ~***** *.