Old Republic Home Warranty

Michael G 

on BBB

a year ago

Very bad customer service. They had a ********************** they scheduled to come look at our dishwasher. After 2 days that company says they won't come. They find another company that only comes to town Thursdays. So 2 weeks go by finally have the company come look at it. They say the front control board is bad and it's no longer available. He said the warranty company would contact me. They called and asked if a black controller would be ok on my white dishwasher. I said no they said ok they would keep looking for a whit... read more

Jeff R 

on BBB

a year ago

I am writing to formally express my frustration with the handling of my current claim regarding the relocation of my water heater. I was previously informed that this service was covered under my policy. However, after submitting the requested photos, I received no further updates and was instead contacted for additional documentationwithout any clear communication on next steps.This experience has been extremely disappointing. Ive held home warranty coverage for over 20 years with more than a dozen different providers, and ... read more

Carmen S 

on BBB

a year ago

I called Old Republic Home Warranty, my home warranty insurance. I paid their service fee of $100. It was my understanding that I could use a contractor of my choice. However, when I did use a contractor of my choice, I was told by a representative that their policy has changed and that I could not use a contractor of my choice and I had to use a network contractor, in which I did not know. After I paid their $100.. service fee the customer representative failed to tell me about their in network policies that consist of usin... read more

AMANDA V 

on BBB

a year ago

I filed a work order with **** and they sent out a in network company. It was for a water pressure tank. Long story short, the job was not completed by the company, I called ORHW multiple times because the company is demanding double the charges and old republic is doing nothing to help me even though they are MY warrenty company that I payed alot of money for. Almost every time I called, I kept getting different answers which made no sense considering there is a contract in black and white, all the information for everyone ... read more

ashley c 

on BBB

a year ago

Paid deductible for home warranty hvac claim. After sending contractor out Old Republic decided to say the claim was pre-existing with no proof except a conversation they claim they had with my husband which he says he never said that and said the problem has slowly gotten worse since we moved in and they denied claim. Me and my husband never stepped foot in the house before closing so there was no way we could have made a comment that it was pre existing. When i explained this issue to the customer service *** they just kep... read more

Robert P 

on BBB

a year ago

I filed a request to get my heater fixed back on 11/4/24. Winter started and we realized the heater was blowing cold during night time. They were extremely quick to get someone out and look at it. However after almost three months on feb 3 the first company came to fix my heater with the part they were waiting on. They ended up installing this new part but the part arrived broken or they broke it putting it on Im not sure. However he said hed be back in a week with a new part. A couple weeks went by and I had to reach out to... read more

Michael W 

on BBB

a year ago

I have had to call 3 times about my pool pump not working and you send out the same man/company. He works on it about 15 minutes, gets it running and leaves. A week or so later the same problem arises again. 

Elena P 

on BBB

a year ago

I am very disappointed in their customer service. Ive had my refrigerator broken 4 times and they keep sending contractors to fix it despite the fact that it broke down 4 times. Instead of replacing the unit they keep having me pay for service calls and wait around for someone to repair it. Technicians have stated that they can fix the unit but it will most likely break down again and old republic ignores these reports. It is important to not I have the best policy they sell and two homes insured. With this policy I should b... read more

Brendan D 

on BBB

a year ago

The worst experience! They do not properly vet companies they work with and extremely poor communication. Repairs are not done properly or in a timely manner. If I could give no stars, I would.