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Old Republic Home Warranty
About this business
I have been having a furnace problem for several months now. We have had three different contractors working on the problem, and no one has solved the problem. They all say it's an old unit and needs to be replaced.They all have said that Old Republic doesn't like to replace HVAC units
Business response:
Hello, ****. Thank you for your comments. We sincerely apologize if the independent Service Provider did not provide service to your expectations. We will reach out to you for further assistance on this work order. ~****************
We have three service calls pending with this firm and they have failed to perform on two on these service calls. I have spent tens of hours on the phone with various compartments of this firm without receiving the service requested or even a follow up.
Business response:
Hello, *******. Thank you for your feedback. I apologize for your experience and would like to get you the help that you need. I have sent your comments to my service team for review and assistance. You can expect a phone call. ~****************
I would give a zero if I could. Worst service ever!! They send out the most incompetent unprofessional people to work on your issue. However, they dont fix the issue.
Business response:
Hello, *****. Thank you for your feedback. We strive to provide high-quality service through the independent Service Provider network and sincerely apologize if that was not your experience. I have contacted you regarding this matter and hope to clarify the value of our service and coverage. ~****************
He fixed the dishwasher. But the refrigerator was working for 1 day. The next day he Axis said they need to order a part an will be in in 7-9 days. He came back 7 days later with no part and said it's a different problem. He spoke very little to no ************* couldn't communicate with him. He moved the unit without clearing the top an broke a mug and a glass. Not professional at all.
Business response:
Hi, Barbara. Thank you for your comments. We sincerely apologize if the independent Service Provider did not provide service to your expectations. We will reach out to you for further assistance on this work order. ~Aaron C.
WARNING: Vet this company fully before doing business with them Our case involved a leaking toilet, whose severity increased over a month, prompting us to request a service call The technician involved indicated the leakage problem was due to the floor being uneven and the toilet not sitting level, thereby allowing the company to ************* as the problem was a pre-existing conditionFurther examination by us and others revealed the floor to be perfectly level both North to South, and East to West, and the toilet to sit pr... read more
Business response:
Hi, *****. Thank you for your comments. At Old Republic, we know it is important to address service concerns and provide solutions. We will reach out to assist. ~**************
4 years with this company and they lost my business forever. Believe the bad reviews. I put in a request for my hot water heater leaking yesterday morning. Last night after putting my son to bed I noticed water flooding under the door. The hot water heater was now flushing through the t&p valve. Its 10pm, orhp is closed, I call a 24hr plumber assuming since my home and hot water heater are warrantied by them, surely this emergency situation calls for emergency action. Nope. They inform me that had I waited until my house was... read more
Business response:
************. Thank you for your comments. We sincerely apologize for your service experience and would like to help. A specialist will reach out as soon as possible. ~**************
You call them and they make every effort to not help. I've been on the phone with them since Friday and here I am again trying to get my fridge fixed. They tell you they can transfer the service request to a competent in-network contractor then make every effort not to transfer to another contractor. Earlier one of the agents stated a microwave has the same urgency as a refrigerator. Make it make sense. They have conflicting information by different agents. Do not work with this company.
Business response:
Hi, *****. Thank you for your feedback. The situation is concerning to me, and I hope to help. A specialist will reach out to help. ~**************
Totally disappointed with them. My garbage disposal stopped working in my new house, they denied the claim saying that it might have been broken earlier. The home inspection report says it was working. This should have been covered but they refused to do it and I ended up spending $550 for replacing my garbage disposal cause they recommended me to get it done by a certified plumber only.
Business response:
Hi, ****. Thank you for your comments. We understand your concern with this issue and hope to investigate the matter further. A specialist will call you to help. ~**************
I have filed 4 claims that have all been denied for technicalities. The last claim denied was for a water leak, a key thing that should be covered. Do not waste your money. *** spent $1500 on the policies and deductibles to have every claim denied. This business is a sham.
Business response:
Hi, *****. Thank you for taking the time to provide your feedback. I understand your frustration and apologize for the experience. A specialist will reach out to address your concerns. ~**************
Frequently asked questions about Old Republic Home Warranty
How is Old Republic Home Warranty rated?
Old Republic Home Warranty has a 3.6 star rating with 7,774 reviews.
When is Old Republic Home Warranty open?
Old Republic Home Warranty is open now. It is open 24/7.