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Old Republic Home Warranty
About this business
I am still waiting to get my air conditioner fixed in all this heat.
Business response:
****************. Thank you for your review! We sincerely apologize for the delay with your A/C repair. A specialist will reach out as soon as possible. ~**************
Old republic does not stand for what they claim. We had a pipe leak at which they sent two different *******s out for two different occasions and neither one did a professional job. The first ******* didnt fix the problem and the second ******* ruined our floors. The claim was closed for a little over 30 days and we still have water flooding from our ceiling. Due to the lack of care this company had for our damages and the people they hired, we cancelled their coverage. When this situation was brought up to them they couldnt... read more
Business response:
Hi, Cassidee. I am very sorry you feel this way about our company. At Old Republic, we understand how critical we know it is important to address service concerns and provide solutions. A specialist will reach out to help. ~**************
The contractor that was sent out was grossly incompetent. I had to find my own contractor fix the problem. Very disappointed.
Business response:
Hi, *****. We strive to provide the highest quality service and sincerely apologize if the independent Service Provider did not meet your expectations. We will be sure that your feedback is addressed. Thank you for your review! ~**************
Old Republic (as expected based on all the prior reviews I've read) denied coverage for the replacement of my pool filter as part of my home warranty plan. The servicer noted that a pipe leading up to the filter was leaking and silicon had previously been applied to the exterior pipe, but the filter itself was not leaking. However, that was all the evidence Old Republic needed to deny the claim. Apparently, just by looking at the photos they can determine this was going on prior me buying the home. Still not clear on how a p... read more
Business response:
Hi, ****. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. We will reach out to see how we can help. ~**************
I have been a customer for Old Republic Home Protection for 12 years. Initially, this company was great. Few years ago, my hot water heater in the garage exploded, had to call an immediate service because my house was flooding. Cost about 2400 bucks, old republic gave me about 400 bucks because I did not call them. Cannot call 24 hours anymore and house was flooding. A bit of an emergency. End of last summer, my AC unit was shooting sparks out of the side on the roof. I survived a house fire in my earlier years, did not want... read more
Business response:
**************. Thank you for your comments! We sincerely apologize for your service experience and hope to assist. A specialist will reach out to provide an update on your request. ~**************
Old republic customer satisfaction index should less than zero. I have been without AC since June 9th,2024. They have sent 3 or 4 different companies out , *** lost count now. Still no AC. When I call old republic they refuse to let you talk to a manager and that a representative in the authorization department is the highest ranking person you can speak with. Now when they try to get another repair company or even one of the ones that previously performed service on it say that its been so rigged they wont even touch it. Te... read more
Business response:
Hi, *****. Thank you for your comments! We sincerely apologize for your service experience and hope to assist. Would you please send your plan number or covered property address to ************************************* ~**************
Old Republic has been great until now. My AC is broken and I live in ***** and we are experiencing 105 degree temperatures. They sent a contractor out on August 4 and got it temporarily working. The contractor came out again on August 14 and the contractor is now waiting for Old Republic to order parts. It is now August 21st and parts still have not been ordered. Old Republic will not look good if their clients are dying from the heat because they are taking too long to get parts ordered. I call daily and they say it takes 2... read more
Business response:
Hi, ****. Thank you for your comments. We sincerely apologize for the delay with your A/C repair. A specialist will call you to help. ~**************
If I could give negative stars, I would. EXACTLY the same experience as ********** I've been 3 weeks without air conditioning to find my ticket was closed because the "service provider said the work was finished" or something like that. I'd had a good talk with the service provider a few days before. The work wasn't finished; a reputable service company wouldn't demean themselves by doing the half-way job that ORHP would only cover.
Business response:
******************. Thank you for taking the time to leave a review. At Old Republic, we know it is important to address service concerns and provide solutions. A specialist will reach out to see how we can help. ~**************
Im extremely disappointed with my recent experience with ORHP. On August 3, 2024, our HVAC condenser failed during a severe heatwave. We immediately filed a claim with ORHP, hoping for prompt assistance. However, the response we received was far from satisfactory.Despite submitting the claim right away, we couldnt get in touch with the assigned provider until three days later, on August 6, 2024. The provider showed up unexpectedly and confirmed the same diagnosis we had already received: the condenser was inoperable and need... read more
Business response:
Hi, ******. Thank you for taking the time to leave feedback. We apologize if our service did not meet your expectations. A specialist will reach out to address your concerns. ~**************
Frequently asked questions about Old Republic Home Warranty
How is Old Republic Home Warranty rated?
Old Republic Home Warranty has a 3.6 star rating with 7,989 reviews.
When is Old Republic Home Warranty open?
Old Republic Home Warranty is open now. It is open 24/7.