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Old Republic Home Warranty
About this business
Told me last summer my rate was doubling since my house was over ***** feet which it isn't. I gave them both a recent appraisals as well as county tax bill. They refused to acknowlege these factual documents and then charged me 110 dollars for a service visit from a vendor I never had to my house. Doucmentation from the gated community I live in supports that this vendor never showed up at gate on the day in question...which we already knew and had told them. Ended up cancelling, over 110 dollar bill which isnt ours, and the... read more
Business response:
Hi, *****. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. You can expect a phone call to discuss this matter further. ~***** *.
Worse home protection warranty you can have in your life !!! PLEASE DO NOT DO ANY BUSINESS with them. please dont trust this scammers. They send out the technicians to take care of a small leaking issueand they damaged my washer then I asked to send another technician with different company they sent another incompetent technician and now my washer stopped working completely My laundry room is floodedas a result, I asked them to my two year old washer and they denied and all they offered me was $200. Can you imagine that I a... read more
Business response:
Hi, ******. Thank you for your review. We strive to provide high-quality service through the independent Service Provider network and sincerely apologize if that was not your experience. A specialist will call you to help. ~***** *.
I filed two claims for my property (one for a pipe leak and another for an appliance issue) and scheduled appointments with the contractors assigned to each claim. Unfortunately, both contractors failed to show up. It's incredibly frustrating that there's no way to address this issue without speaking to customer service by phone or fax. Every time I call, Im left on hold for 30 minutes without reaching anyone. It seems impossible to get in touch with a live agent. Do yourself a favor and avoid wasting your time and money on ... read more
Business response:
Hi, *********. Thank you so much for taking the time to provide your review. Please accept my sincere apology for the lack of communication by the independent Service Providers. We will reach out to you regarding this issue. Please know that we take your feedback seriously and will make every effort to earn your trust by addressing your concerns. ~***** *.
Dryer has been "fixed" 3 times for the same problem. The last repairman actually knew what he was doing. My problem is that they charged me to fix the same problem, even though we were out of town for the holidays and it wasn't used for 2 months.When I attempted to contact them to discuss it, they never responded. I won't renew with them.
Business response:
Hi, *******. Thank you for your comments. I sincerely apologize that you did not receive service to your expectation. We will call you to discuss this issue. ~***** *.
We have had this warranty for almost 5 years now. We were first time home buyers in 2020, the home was built in 2003, and in great condition. I kept the warranty because the AC is original. I have purchased the most expensive plan every time. I have submitted claims for small things, microwave, leaking tub faucet and dishwasher. All went ok however the process takes time since its contracted and we had to be available for multiple appts. Only one service call did get completed on day of first inspection. I called service on ... read more
Business response:
Hi, ********. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. A specialist will call you to help as soon as possible. ~***** *.
Old Republic Home Protection miserably failed to meet customer expectation. Mainly, a disconnect between Old Republic Home Protection (ORHP) and their "network service providers" failing to understand the difference between a High Priority Work Order or what it should be, and a Routine Work Order. Additionally, "out of network services provider" coordinator stating that customer fees paid to "out of network service provider" who can quickly attend to a High Priority Work Order will only be half-reimbursed is unconscionable. ... read more
Business response:
Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. A specialist will reach out to you to resolve your concerns. ~***** *.
Refrigerator was not fixed. Two companies and several visits. Several parts were replaced. Freezer never kept cool. Refrigerator would not be replaced or given any monetary credit for a new one.
Business response:
Hi, ****. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. A specialist will call you to help as soon as possible. ~***** *.
Third time out and paid $110 service fee for each time. Two of the times similar problem and they would not cover service.
Business response:
Hi, *****. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. Ive reached out to see how I can help. ~***** *.
I called for furnace repair the on the Tuesday before Thanksgiving. The repair men came over Wednesday. They changed an electric panel & waited till they heard the furnace kick on. They did not give any paperwork (I did not know the provider, so couldnt call them back) & left. I soon realized no heat was being generated. I call Old *** & the recording said everyone was on holiday. We had to buy a large space heater to keep pipes from freezing. Because it was an emergency, I found another heater repair. He charged ****** & he... read more
Business response:
Hi, ******. Thank you for your comments. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. A specialist will reach out to you to discuss this matter further. ~***** *.
Frequently asked questions about Old Republic Home Warranty
How is Old Republic Home Warranty rated?
Old Republic Home Warranty has a 3.6 star rating with 8,057 reviews.
When is Old Republic Home Warranty open?
Old Republic Home Warranty is open now. It is open 24/7.