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Old Republic Home Warranty
About this business
I cancelled my plan today via email. I am very disappointed in the level of service from this company. Multiple times when placing a service order, the contractor they provided set up an appointment but never showed up or called. Old Republic's service has declined. I was a customer for 10 years, but no longer. Trying to get ahold of a live person at Old Republic is a joke. I would not recommend this company.Should be not stars for this company. Terrible service.
Business response:
********************. I am very sorry you feel this way about our company. We strive to provide the best customer service with each service request. A specialist will call you to address this situation. ~**************
Recently had a seasonal tune up on our A/C unit. The company Old Republic used this time sent out a tech that was terrible. He was pulling wires off the unit using wire strippers, then said that part was going to be failing soon that I would need to file a separate claim in order to fix it. He also stripped out the bolts that hold the cover on because he was using an extention on his battery driver and was trying to put the bolts in at an angle. I contacted Old Republic and let a message, but the never called me back, or fol... read more
Business response:
******************. Thank you for your feedback. We strive to provide high-quality service through the independent Service Provider network and sincerely apologize if that was not your experience. We will reach out to assist. ~**************
As a former employee of this company I would like to share the discrimination and unfair treatment I was given. I broke both sides of my ankle and had to have surgery. While my doctor put me on short term disability the human resources manager email me didn't even have the courtesy to call me and denied my short term disability and fired me.
Toward the end of 2023, Old Republic gave me the option to renew my warranty service for an annual $400 fee, which I did. They emailed me saying it was important to protect against the 'unexpected' and not to 'leave anything to chance'. I decided to renew my policy for 2024. The first day it started getting warmer, my AC unit stopped blowing cool air again. I submitted another claim through Old Republic and they again sent an HVAC company to look at it. The technician told me that my AC unit couldn't hold the coolant anymore... read more
Business response:
Hi, *******. Thank you for your comments. A specialist will reach out to address your concerns in more detail. We hope to clarify the value of our coverage. ~**************
My ac went out and old republic went a man out. The ac was covered under ******* factory warranty that only covered the parts. So I had to pay $1200 to the guy they sent out. It lasted 3 weeks. They sent out another guy who confirmed that what the first guy did completely destroyed the outside unit. Old republic said would pay for it. 2 weeks later I had to call to find out they won't be paying for it. Not only am I still out ac because of the man they sent out but now it will be $3500 to replace it.
Business response:
****************. Thank you for your review. We strive to provide high-level service through our network of independent service providers, and we apologize if that was not your experience. We will reach out to address your concerns. ~**************
ORHP was pretty good and responsive but the contractor (Mastertex Appliance Repair) they used is worthless. Never could fix my oven issues yet ORHP still charged me $85 twice because they had to call out the same contractor twice. I ended up calling another contractor on my own to get the issue fixed and ended up paying full price. ORHP added zero value.
Business response:
Hi, *****. Thank you for your comments. We sincerely apologize if the independent Service Provider did not provide service to your expectations. We will reach out to you for further assistance on this work order. ~**************
Old Republic, I would love it if someone would take care of my service requests or call me back after placing the request on your website. I placed a service request on 03/12/24 for my refrigerator and microwave. The first tech arrived 2 days later, which I thought was great, being this was my first time using a home warranty (I recently retired from the Army and purchased my first home). Well, some parts for the microwave arrived on 19 and 20 March. Nothing arrived for the refrigerator repair. I've been waiting for a techni... read more
Business response:
Hello, ****. Thank you for your feedback. Our intention is to provide the fastest, most efficient service possible. We sincerely apologize for the inconvenience you incurred. We will reach out to you to resolve your concerns. ~****************
Terrible.... No Success whatsoever .....Big Failure... Have to call someone else..... Booooooo
Business response:
Hello, ***. We appreciate you taking the time to leave your comments. I sincerely apologize for your service experience. We will reach out to you to resolve this issue. ~****************
This was a bad experience. The provider was terrible. He was at the house for a total of 10 minutes. The reason for the service call was that our oven/stove was not working. He didn't do anything. He told us that the problem was electrical, and we needed to call an electrician. He didn't even pull the oven out. When we pulled it out, we saw that there was a loose wire that was connected to the stove. We tightened it up and the stove works perfectly. The service provider still is insisting that we pay the $85.00 service call.... read more
Business response:
Hello, ***** Thank you for the feedback. I apologize for any misunderstanding regarding the service you requested. We will reach out to you and hope to be able to resolve this matter. ~****************
Frequently asked questions about Old Republic Home Warranty
How is Old Republic Home Warranty rated?
Old Republic Home Warranty has a 3.6 star rating with 7,774 reviews.
When is Old Republic Home Warranty open?
Old Republic Home Warranty is open now. It is open 24/7.