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Old Republic Home Warranty
About this business
I got this protection plan when I bought our home. The first complaint was from our washing machine not working. I turned in the repair request to get it fixed. After several follow up calls on my part the machine was finally fixed. It took 6 weeks to get my washing machine fixed. There was zero sense of urgency or help from Old Republic. My dishwasher needed repair, so I turned in the request to repair it. After another 4 or 5 calls a part was ordered to repair the dishwasher. The mechanic told Old Republic the part may not... read more
Business response:
Hi, ****. Thank you for your comments. We sincerely apologize if the independent Service Provider did not provide service to your expectation. A specialist will reach out to you for further assistance on this work order. ~***** *.
I had a warranty with old Republic home protection for seven years. So for seven years, I paid in good faith to include my **** unit. I did pay extra to include the **** unit. When my **** unit turns out to be needing to be replaced, they send out technicians that lie about why it is broken. The technicians lied about the condenser being blocked or shut off by children or by pets but not by normal wear and tear. They did send out a second opinion and their shady technician that they sent out said the same thing. The company ... read more
Business response:
Hi, ******. Thank you for your feedback. We strive to provide the best service possible, and apologize if we did not meet your expectations. A specialist will call you to address your concerns. ~***** *.
Higher prices, lower quality, more exclusions, and unfair resolution of disputes.
Business response:
Hi, ******. Thank you for taking the time to leave a review. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. You can expect a phone call. ~***** *.
If you're considering Old Republic for a home warranty, RUN. My dishwasher broke, and after a tech came out to diagnose the problem, I waited SIX weeks for the part to arrive. When a plumber finally came, it didn’t fix the issue at all. Now, over two months later, they’ve denied service completely! Unbelievable. Old Republic has been nothing but a colossal waste of time. Don’t make the same mistake I did—go with a different home warranty company. This one is an absolute nightmare.
Business response:
Hi, Mark. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, we’d like to address that with you. You can expect a phone call as soon as possible. ~Aaron C.
Ive been paying for ORHP since 2011 and have filed approximately 6 minor claims associated w/HVAC. I realize my call on a Friday in 100 summer may not be convenient for their service providers, but its not healthy for me to live in my home without/malfunctioning AC. Explaining myself to multiple ORHP **** was extremely frustrating. Someone finally said they could escalate to a different status with me finding a provider, me paying, & ORHP reimbursing me. At least I think that was the directive; I was overheated, frustrated, ... read more
Business response:
Hi, *****. Thank you for your comments. We sincerely apologize for the delay with your A/C repair. At Old Republic, we understand how critical it is to address service concerns. A specialist will call you as soon as possible. ~***** *.
Beware, this company will not help you, they offer an illusion to help but in actuality theyre helping themselves, youre just collateral. Stay away.
Business response:
Hi, ****. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. Please send your plan number or covered property address to ************************************* We hope to assist. ~***** *.
On The Gold Plan....After 7 visits from appliance experts I've had 1 of 4 appliances repaired. It took me 10 weeks and $200 in co-pays to get 2 freezer gaskets replaced. The first appliance company they sent out tore my cabinet, left off screwed and grommets and there is no recourse. They work to waste your warranty time by dragging their feet. I'm not impressed.
Business response:
Hi, *******. Thank you for your review! We sincerely apologize if our service did not meet your expectations. Would you please email your plan number or covered property address to ************************************* ~***** *.
Like most other home warranty companies, they do everything in their power to try to not cover things. The customer service *** I spoke to on my first service call seemed intent on trying to find reasons why they wouldn't cover the issue vice trying to help me solve the problem and made sure I knew that I was going to be out $100 bucks if they sent someone out, whether they fixed the issue with the dishwasher or not. It makes you wonder what the point of these home warranties are if they 100% intent on finding loopholes as t... read more
Business response:
Hi, ****. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, wed like to address that with you. A specialist will call you as soon as possible to assist. ~***** *.
My problem is not resolved with my ac. The second hvac person won’t fix the issue. He says the first guy who didn’t fix the issue needs to come back. We have record heat next week. Not happy with my service.
Business response:
Hi, ******. Our intent is to dispatch a Service Provider to solve the problem the first time. A specialist will reach out to you and looks forward to providing assistance for your concern. ~***** *.
Frequently asked questions about Old Republic Home Warranty
How is Old Republic Home Warranty rated?
Old Republic Home Warranty has a 3.6 star rating with 8,060 reviews.
When is Old Republic Home Warranty open?
Old Republic Home Warranty is open now. It is open 24/7.