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O'LYN Roofing
- Construction
- Norwood, MA
About this business
Location details
916 Pleasant St #4, Norwood, MA, 02062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
The estimate was given to member of condo association and forwarded to other members for review and clearance to schedule work. The estimate of $2,400 was given to replace 2 separate downspouts on home - each ~35'. The estimate was passed on considering access to downspouts was not an issue and the cost of all materials was equal to under $200 and repair was done personally in less than 2 hours.
Business response:
There seems to be a communication issue here. We reached out to you, spoke about your project and the next steps - in our opinion - were for you to get back in touch with us because you weren't sure if you wanted to move forward or not. We never heard from you. In the event we have this wrong, we certainly apologize. We document each interaction with our potential customers; and what we have in our records is quite different from what you mentioned in your review. Again, if we're wrong we apologize.
I wanted the provider to look at my roof and recommend a repair / replace. They were not able to help. <br />
Obviously, O'Lyn didn't want my business. <br />
Business response:
Thank you for your feedback. At O'LYN we pride ourselves on being the best roofing choice an eastern Massachusetts consumer can make. All I can think of here is that we didn't do a good enough job at explaining how important it is for all home owners to be present for meetings. Roofs are large, complicated purchases. There's a lot of information sharing that goes on when we visit with you to ensure we are factoring in all your preferences. We also need to make sure all parties understand what will happen when we arrive to pe... read more
<p>I will never use them. I had difficulties getting them coming out to do an estimate. When they finally came their prices were at least 30-percent higher than other estimates that I had. If the company can't provide adequate services while doing an estimate I sure as h*ll don't want them doing a $17,000 job. I would not recommend them. Their customer service was lousy. Their pricing is excessive. I got an apology. </p>
Business response:
Thank you for your feedback. We certainly apologize if you felt our service was unsatisfactory. I think it is important to point out that we book appointments on a first-come-first-served basis and due to the high volume of calls we receive it can take some time before we can get out to see people. I recognize that can be frustrating for some people. With regard to our prices, O'LYN prides ourselves on the quality of our work. The reason we stand behind our roofs for as long as we do is because of our confidence in the craft... read more
Essentially they never followed through with a proposal and kept us waiting for weeks, implying it was coming. It was a huge waste of our time and definitely a disappointment. <br />
Business response:
Thank you for your interest in O'LYN and taking the time to give us constructive feedback. Each time we have interactions with clients or potential customers, we believe the person should be treated with prompt, courteous and professional service. I apologize that your experience did not meet our high standard of customer service. With regard to your matter, my understanding is the work you requested was outside the scope of our company. We are a roofing company, not carpenters. However, it is our duty to inform a potential ... read more
Disappointed about how unprofessional each individual I have been interacting with has been, from the phone dispatcher to the person who came to give me an estimate, and later (recently) with production. I feel that they have wasted my time. <br />
Business response:
Clearly you are frustrated with O'LYN and for that we apologize. I think it is important to note we do take issue with some of the things you said. The reason we wanted to come back out and re-measure your project was to make sure nothing had changed since our estimate from 2014. From December 2014 until August 2015 is an abnormally long amount of time to have pass between a proposal and a project decision. I'd ask you, if you were a contractor and someone you hadn't heard from in nine months called you and said "I'm ready t... read more
Extensive damage to my elderly mother's house from the past winter?s storm-mostly on the total east side of the house-minor on west side. Repairs to roof and house interior comes to $30,000 plus. The insurance company's assessor noted, while checking damage to shingles from the storm that dormers and wall flashing on east looks old, that some nails were exposed and the ridge cap on the sun porch peak needs to be redone. At his suggestion, my mother contacted another roofer to look more carefully at the roof. In addition to a... read more
Business response:
While it saddens us you are upset enough to post a complaint to Angie's List, the facts in this case need to be noted. You signed a contract with O'LYN on November 13, 2013. We completed the work on your home on December 17, 2013. On June 24, 2015 you called us citing issues with your roof and we dispatched a technician on July 2nd. Our technician concluded the damage was due to ice dams and ice dam removal and that further work had been done to the roof by a different contractor. At that point you asked us for $5,600 so you... read more
Please see the full account above. <br />
Business response:
It was wrong of us to not follow up with you. As the Director of Sales here at O'LYN I want you to know that I have discussed the situation with the salesperson to avoid this happening in the future. We dropped the ball here, and sincerely apologize for that.
Frequently asked questions about O'LYN Roofing
How is O'LYN Roofing rated?
O'LYN Roofing has a 4.7 star rating with 959 reviews.
When is O'LYN Roofing open?
O'LYN Roofing is closed now. It will open at 8:00 a.m.