Orkin

Matthew F 

on BBB

2 years ago

My experience with this business is consistent with many of the recent complaints: unprofessional, unclear, and unhelpful. My landlord signed me up for Orkin to eliminate mice and cockroaches in my apartment. The first three appointments were scheduled without notifying me, I only found out the day before each appt via automated text messages--this is after I called following the first instance to say I did not schedule the appointment and to contact me directly before scheduling in the future. They went ahead and scheduled ... read more

Lendle N 

on BBB

2 years ago

Service was decent until I cancelled service after moving. It's been almost a year since I canceled and moved but Orkin is trying to charge for service this past July when I no longer live at the service address. I've called so many times trying to resolve. It's now been over a month and Rollins keeps calling me to collect a debt I do not owe. Every time I speak with someone they keep pushing me back and forth. One agent (***) said the branch manager was supposed to call me at the end of day on 7/31 and that the local branch... read more

Jakob V 

on BBB

2 years ago

This company does not call you back when leaving voicemails, they lie about what they are going to do for certain price points, they lock you into a contract that would be fine if they hold there end of the bargain but they don't. In the contract it states if you see spider,flys,roaches after they spray that you can call and they will come back out. It went on for about 3 weeks of trying to get into contact with somebody and everytime you call they say they will have somebody call you back but they never do and nobody ever s... read more

Karen P 

on BBB

2 years ago

June 2021 I signed a 3 year contract with Orkin for termite removal. Fast forward 1 year later Aug 2023 , I called the *********** ****** to see when they were going to do the yearly inspection, much to my surprise they said it was already completed in 7/22/23. Which I knew was a lie because I was home all day that day. So they rescheduled the appointment for 8/23/23. The person who came was the same person who lied about coming out to my house on 7/22/23. I have ask for regional office call me back, they have yet to call me... read more

Jaxon W 

on BBB

2 years ago

I worked for this company for 5 yrs they change there payment plans and do not explain anything I worked 131 hr and was only paid ***** with no over time pay they agreed to change me back to hourly pay and then failed to to so and expected me to work crazy hours and not pay me and constantly having payroll errors and still refusing to pay me the back pay for the hours I worked 

Justin N 

on BBB

2 years ago

Their customer service bounce you all over the country as you trying to find the one nearest to you. The few times that they've been out to my house to spray for bugs it was never the same guy twice. The whole laundry list of promises that they never kept. They wrote me into a money lender to pay for their service which had its own issues but either way they got their money and I did not get all the services they promised me. They would call to make appointments to come out but they never would call and never showed up 

Theresa G 

on BBB

2 years ago

How can Orkin have two technicians spray my apartment at different times and still have fleas? I paid almost three hundred dollars for their service. This doesn't seem right. I was blamed for not being truthful. I do not lie.Each of the men was in my apartment for about ten minutes. How can you do a competent job in that amount of time? I asked for a refund which I think is fair. 

Paul L 

on BBB

2 years ago

1. Charged for work not done 2. Unauthorized bank account withdrawal (July 17 was no longer set up on automatic payment yet July 23rd an auto deduction was initiated by Orkin) 3. Cement from drilled holes during termite treatment mixed with water in attempt to clean porch resulted in dried cement on my entry door, vinyl siding & a mess of muddy like cement that stained our front porch floor 4. Technician argued with me regarding the mess he left repeatedly asking what I was talking about. He stated his boss doesnt give him e... read more

Paula L 

on BBB

2 years ago

I purchased a one time service for yellowjacket nests with warranty thru the end of 2023. Technicians came twice but couldnt find source. I located 2 nests in may house and set up an appointment for 8/9/23 for 2-4. I stayed home from work this day for this appointment. At 4 pm, I called them, and they told me they werent coming that day because the got behind. The branch manager wanted to come out the following morning but I had to work. I insisted he come that day because my daughter and granddaughter were coming to visit t... read more