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Orkin
- Pest Control
- Los Angeles, CA
About this business
Location details
1053 Crenshaw Blvd, Los Angeles, CA, 90019, United States
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I had a unit which was infested with roaches. I had another company treat it and was not able to get rid if these horrible creatures. Derrell Sparks came in and was very helpful and had great suggestions. He took his time and explained all my questions. He treated the unit very diligently. I will definitely recommend Derrell and his company
Business response:
Thank you Farideh, for taking the time to leave this review! We are so happy that our technician was able to solve your roach problem. We are excited about our partnership with you.
Shout out to Glenn and Bill, my Orkin guys! I'm not sure which location is their home base and I don't know their last names, but if you use Orkin and you get Glenn or Bill, you're a lucky person. Bill was responsible for my monthly home visits, then Glenn started. They are both amazing and go above and beyond their job to keep my home rodent and pest free! And they both have a great sense of humor :-)
Shout out to Glenn and Bill, my Orkin guys! I'm not sure which location is their home base and I don't know their last names, but if you use Orkin and you get Glenn or Bill, you're a lucky person. Bill was responsible for my monthly home visits, then Glenn started. They are both amazing and go above and beyond their job to keep my home rodent and pest free! And they both have a great sense of humor :-)
The reviews on here say it all--this company is absolutely awful. They STILL have not disclosed what pesticides they sprayed in our home, without our consent. Everyone who has this terrible experience should contact the Structural Pest Board for the state of California and report their unethical and illegal tactics.
Business response:
Hi Jennifer Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling (213) 246-5448 to speak with a customer care representative about your recent experience.
The reviews on here say it all--this company is absolutely awful. They STILL have not disclosed what pesticides they sprayed in our home, without our consent. Everyone who has this terrible experience should contact the Structural Pest Board for the state of California and report their unethical and illegal tactics.
Business response:
Hi Jennifer Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling (213) 246-5448 to speak with a customer care representative about your recent experience.
Their low ratings make sense after my experience today. I was scheduled for a termite inspection and the technician that called me made up a ridiculous excuse so he wouldn't have to drive across town to my home. He said the Orkin has a gentleman's agreement with terminix and won't service properties that were previously serviced by terminix. So customers can't get second opinions? Or change providers? That makes no sense. He started the call by saying that it would take him 1:30 to get to me so I am convinced his laziness w... read more
Business response:
Hello Taurean Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better. Please contact us at (213) 246-5448 so we can learn more and work to rectify the situation.
Their low ratings make sense after my experience today. I was scheduled for a termite inspection and the technician that called me made up a ridiculous excuse so he wouldn't have to drive across town to my home. He said the Orkin has a gentleman's agreement with terminix and won't service properties that were previously serviced by terminix. So customers can't get second opinions? Or change providers? That makes no sense. He started the call by saying that it would take him 1:30 to get to me so I am convinced his laziness w... read more
Business response:
Hello Taurean Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better. Please contact us at (213) 246-5448 so we can learn more and work to rectify the situation.
Orkin responded they are "concerned" to hear my review, yet I wrote the business owner they gave me the name for (Joe Ragoiza) who never wrote me back, and never sent us a copy of the chemicals used in our home, without our consent or knowledge. THIS IS ILLEGAL. The operator kept hiding behind the excuse that their "contract is with the landlord". Apparently they have never reviewed CA Business & Prof Code § 8538, which specifically provides pest companies must give proper notice to not only owners/landlords BUT ALSO tenants... read more
Business response:
Hi Jennifer Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling (213) 246-5448 to speak with a customer care representative about your recent experience.
Orkin responded they are "concerned" to hear my review, yet I wrote the business owner they gave me the name for (Joe Ragoiza) who never wrote me back, and never sent us a copy of the chemicals used in our home, without our consent or knowledge. THIS IS ILLEGAL. The operator kept hiding behind the excuse that their "contract is with the landlord". Apparently they have never reviewed CA Business & Prof Code § 8538, which specifically provides pest companies must give proper notice to not only owners/landlords BUT ALSO tenants... read more
Business response:
Hi Jennifer Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling (213) 246-5448 to speak with a customer care representative about your recent experience.
Frequently asked questions about Orkin
How is Orkin rated?
Orkin has a 4.5 star rating with 2,439 reviews.
When is Orkin open?
Orkin is open now. It is open 24/7.