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Orlando VW North
- Car Dealers
- Orlando, FL
About this business
Location details
1050 Lee Road, Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Never will I buy from here again. Not only was the manager Brandon and finance guy rude but after 30 days and 1 week of having the vehicle I had to get a major part replaced on it surrounding the steering wheel and the warranty that came with the vehicle didn't even cover the part. They wanted to charge me an additional $4600 to fix it. What's the point of the freaking warranty? Additionally, I had to call several times to get my car purchase documents. They act as if they didn't want to give it to me. Lying saying they emai... read more
Business response:
We are very apologetic that we didn't exceed expectations. With pre-owned vehicles, we always recommend purchasing a warranty. Our records show that you don't currently hold one. If you would like to have a warranty plan to help cover future services, please reach out to our Finance department. We pride ourselves on being a full disclosure dealership and are very sorry you felt you had a negative experience. If you have any questions, feel free to reach out to our Customer Relations Manager Nikhita Flagg or our Finance depar... read more
Bought a brand new car from this dealership. Had a problem with THE BRAND NEW CAR 3 months after purchasing a $45,000 vehicle. They say there's absolutely nothing they can do to help. AVOID THIS DEALERSHIP THEY HAVE THE WORST CUSTOMER SERVICE Stay FAR AWAY FROM THIS DEALERSHIP HORRIBLE CUSTOMER SERVICE
Business response:
Thank you for your feedback. Looking into our records, we see you purchased your vehicle 4 months ago and it appears the damage to your tire was outside our control and therefore would not qualify for a free replacement. If you have any further questions or concerns, please reach out to Randy Dulaney at Rdulaney@orlandovwnorth.com.
Horrible service and GM. Took car for warranty service, paid for it and needed up for a whole List of headaches. GM doesn’t care
Had service work done on my car 3 weeks ago; EPC light came back on called service dept. Bryan answered to say that we were supposed to bring it in at 600 miles after- NO ONE TOLD US THAT...so scheduled an early 7:30am appt and after an hour they stated we don’t see any lights coming on, so we’ll need to take some things off to run another diagnostic check and that will start at $129...after they had run all diagnostics 3 weeks ago and could only find a few issues $800 later was supposed to be fixed... also when they tell yo... read more
Business response:
Paul, we would like to discuss this issue on a more personal level and see what we can do to make things right. At your earliest convenience, please contact our Service Manager, Kenny Kennedy at 855-971-8330.
Same ole gimmick and tricks. Buyer and shoppers beware I was trying to purchase a car after bankruptcy and was told come On in I had up to 15,000 to purchase a car. This wasn’t the case all of a sudden it was One hoop after another.. Turns out this is Just another predictor car salesman that we have all come to hate and dread when it’s time to purchase a car, I wouldn’t recommend this dealership to anyone and I want be purchasing anything from them and will make a point to tell everyone to avoid them.
Business response:
We always work hard to get approval for our customers wanting to purchase a vehicle. The process may feel like we’re going through hoops, but we can assure you we are working very hard to make everything go as smoothly and quickly as possible for the customer. Please contact Randy Dulaney at Rdulaney@vtaig.com if you have any further concerns. Thank you.
They Dropped My Brand New GTi Off Of A Lift I found the sales people amazing and loved the experience of buying my first new car at the age of 31. Though with that said I have done much work to the GTi I purchased on the performance end and that was my intention for the start. When I was underneath the rear end 3 days after I purchased the car I noticed marking that shows where the car fell off the lift. I know this sign of that kind of damage I work in the industry. With pictures send to David Maus and after a conversation ... read more
Business response:
Please reach out to me, the General Manager, Randy Dulaney at Rdulaney@vtaig.com, so I can try to find out what happened. Thank you.
On and on repairs. Worse and worse We took car in for repairs. 4K then drove home car wouldn't go above 40 mph loud noises. Took back in file pump-more $$$ then car reeks of fuel one week later.
SPEECHLESS Let’s just start by saying this dealership was not welcoming AT ALL well to me at least, I wasn’t even greeted properly. “What are you here for” isn’t a warm welcoming. Bryan Alexander did not make me feel comfortable, when me and my mother was speaking to him he would only show attention to my mother he belittled me by not giving me eye contact when being spoken to. Also the manager basically said she’s not being paid to fix my car (warranty) so she won’t help after getting frustrated with my mother.
Don't buy used vehicles here I bought a 2016 Toyota Tacoma here. Under 5000 miles later my truck won't start. I took it to Toyota and my battery was just about dead. I was sold 3 different warranties and promised everything was covered. So many things weren't. Including a new battery.
Frequently asked questions about Orlando VW North
How is Orlando VW North rated?
Orlando VW North has a 4.5 star rating with 4,556 reviews.
When is Orlando VW North open?
Orlando VW North is open now. It will close at 7:00 p.m.