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Orlando VW North
- Car Dealers
- Orlando, FL
About this business
Location details
1050 Lee Road, Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Dealer sold me a vehicle with ac problems. I've taken my car to them multiple times and it's still not resolved. I've had the vehicle for less than 30 days. The 3 sales manager(all Caucasian were very rude and non responsive when I voiced my concerns about not receiving "exceptional service" as the signs around the building read
Dealer sold me a vehicle with ac problems. I've taken my car to them multiple times and it's still not resolved. I've had the vehicle for less than 30 days. The 3 sales manager non responsive when I voiced my concerns about not receiving "exceptional service" as the signs around the building read and stared at me uncomfortably....until finally the "store sales manager" broke the silence. They made it come across like it's my problem because they've "checked" the vehicle and couldn't find an issue. There is a big issue becaus... read more
Business response:
We appreciate you sharing your experience regarding your recent vehicle purchase and follow-up visits. Our team follows established processes for vehicle inspection, diagnosis, and communication to address reported concerns. We remain available to review your service history and coordinate further evaluation to support resolution. For further assistance, reach out to Randy Dulaney at Rdulaney@vtaig.com.
Definitely lacking attention to Detail and customer service. Service advisor was probably the rudest person I’ve ever dealt with at a dealership.
Business response:
Customer experience feedback is important, particularly regarding communication and service consistency. Our team remains focused on maintaining professional, attentive interactions and improving overall service delivery standards. We appreciate the opportunity to review concerns like this as part of ongoing efforts to enhance customer care. Please reach out to Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com.
Right turn signal wasn't working correctly & the light warning appeared on my dashboard. The service dept did an overall check & discovered the light unit was not functioning properly.
Business response:
Your positive feedback about our service department's thorough diagnostic work means a great deal to us. We're pleased that our team was able to conduct a comprehensive check when you brought in your vehicle for the turn signal issue and dashboard warning light. It's wonderful to know that we successfully identified the malfunctioning light unit and provided you with the solution you needed. We truly appreciate you taking the time to share your experience with Orlando VW North, and we look forward to continuing to provide yo... read more
I already did on my survey. Poor communication skills, did not have a fix for a recall and then tried to sell us
Business response:
We appreciate you taking the time to share your experience and are sorry to hear that communication and expectations did not align during your visit. Our goal is always to provide clear information and supportive service while addressing any concerns as efficiently as possible. We value your feedback and will use it to continue improving how we assist our customers. Please reach out to Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com so we can better understand your experience and assist further.
Charged a connection fee to determine code error in vehicle. The code got removed and no resolution was identified. A week later the error code appeared and my daughter was asked to sign a new form for a new fee. A software update was needed...no issue with the vehicle. A fee should not be charged for a software update. Also, having to go back to get this resolved cost time and money. Very disappointed and dissatisfied.
Business response:
We appreciate you sharing your feedback regarding your recent service experience. Our team is committed to providing clear communication around diagnostics, recommendations, and associated costs. Input like this helps us continue refining our processes to better support our customers. For further assistance, please reach out to Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com.
Repair took 3 days, communication wasn’t great about what was happening and I wasn’t told I had to refill gas tank on loaner vehicle.
Business response:
We appreciate feedback regarding communication and service expectations during repair visits. Our team is committed to keeping customers informed and clearly outlining policies for loaner vehicles. Input like this helps us improve consistency and clarity in our processes. For further assistance, please reach out to Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com.
I bought a 2016 Jetta a month ago. Within two weeks we were having problems with the car. Long story short, their service dept. said I needed $750 in “maintenance” and refused to do the work unless I paid for it. I hadn’t even used 1 full tank of gas yet. I took it to a reputable mechanic who said it was a simple fix, paid $69 and it has been running great! They lost a customer for a $69 fix! Stupid them!
Business response:
Hi there, thank you for sharing your experience with us. We apologize for any inconvenience you faced with our service department. We appreciate your feedback and will take it into consideration to improve our processes. If you have any further concerns, please contact Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com.
The ABSOLUTE WORST car buying experience of my 70 years on this planet. Though Salesman PHI VO was a great brand ambassador for VW and provided timely, considerate sales engagement, that's where the "good news" ends. We've escalated the egregious predatory sales tactics from GM and Sales Management to VW Corp Customer Care for further action. This dealership will never see another penny of our $ after 30+ years of loyalty AT THIS SPECIFIC LOCATION from me, my husband, and my FAMILY. If you want to be harassed and bullyragged... read more
Business response:
We appreciate your kind words about our Salesman, PHI VO. We take your concerns seriously and have escalated them to our team for further investigation. We apologize for any inconvenience caused and will work towards improving our customer experience. Please contact Randy Dulaney at Rdulaney@vtaig.com and we will do our best to make this better.
Frequently asked questions about Orlando VW North
How is Orlando VW North rated?
Orlando VW North has a 4.5 star rating with 4,556 reviews.
When is Orlando VW North open?
Orlando VW North is open now. It will close at 7:00 p.m.