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Orlando VW North
- Car Dealers
- Orlando, FL
About this business
Location details
1050 Lee Road, Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
FRAUDULENT BUSINESS PRACTICES!! I was working with Brett and Wayne and the General Manager Randy in getting my new VW Jetta. I live several hours away from Orlando, so for the previous 2 weeks, I reviewed every detail of my transaction and the exact amount that I would be required to bring with me to pickup my new VW. I confirmed the exact requirements and funds needed with these representatives at this dishonest dealership, via telephone, email and text, for the 2 weeks prior to my trip to Orlando today; to ensure that it w... read more
not to be trusted purchased vw,s most of our lives ,purchased 5 or six here ,but never again ,they tricked us and the beetle will end up costing 41,000 then when you go to talk to them when you finally realize what happened and you feel stupid .they just say we did sign the parerwork .like I said don't trust there word check out other dealers and you will see and be carefull because they will say anything to get the deal.
Bought a car/ item stolen in service center I purchased a car at David Maus VW North on Saturday and was asked to bring it back first thing on Monday morning at 8am for a few minor things. The work took four days which was no problem. I had a rental which was fully covered and I was grateful. After leaving the dealership I realized my sunglasses were in the door but figured my car was probably in the service center so I figured I would just buy a cheap pair which I ended up doing. Little did I know, that when I would pick up... read more
Business response:
On behalf of David Maus Volkswagen North, I would like to apologize for your frustrating experience with our Service department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Unfortunately, we are not responsible for personal property that is lost or damaged while your vehicle is in our care. We encourage all customers to safeguard their possessions, especially if the vehicle will be in our facility for an extended amount of time. In the future ... read more
Deceitful and ZERO Integrity I was in search of a new VW. I did my due diligence and contacted multiple dealers seeing what they had to offer. After verifying "out the door" price multiple times with my salesman through both email and phone, I decided to go with Maus. They were local and were within $100 dollars of my best offer. I notified the other dealers I was no longer interested. As I was preparing to purchase the vehicle, they informed me they had made a mistake. Due to a "typo" they added 3k to the previously quoted ... read more
One of the worst service advisor One of the worst mistakes I've made was to taking my car to Mark Aguilar. I had originally made an appointment to have my check engine light and my AC check at your South location, but being new to Orlando only just a month I end up going to the north location. Big mistake I tell you. I spoke to someone in your south location regarding my situation, they quickly ask me if my car was under warranty...I told them yes. I gave the service advisor my VIN, he checked it out and told me I was all se... read more
Less than stellar after the sale. Sales process is good. Wife and I found this dealership while looking for a used late model VW convertible. We traveled from the Tampa area because they had what we wanted, When I went to see the car it had quite the little ping in it on the passenger side, Contingency was made during the sale to have the ping taken care of which they did and did a beautiful job by the way, When we arrived to pick up the car we were surprised to find new damage and a new ping and scratches at least 12 inches... read more
Business response:
John, We are terribly sorry your had a negative experience after the sale. This is NOT the typical experience that our customers have, as you mentioned all went well during the sales process. Please contact our customer relations department so that we can address this concern directly. Paola Fernandez | David Maus Volkswagen North 407.644.2222
The most unprofessional GM and salesmen I've ever met I was sold a truck that they said was perfect. The salesman that sold truck was actually the previous owner. 3 days later I found out it has severe frame damage that they did not disclose. I can't even get it insured let alone drive it due to the severity of structural damage. The GM response was "as is" and told me to leave and called cops to get me trespassed...... I never even raised my voice. I wouldnt recommend this place to my worst enwmy
NEVER TRUST THESE PEOPLES when you trying to buy car from these peoples becareful they will set you up with false information try to sale you the car anyway they can specially BRANDON RALLO AND PAOLA FERNANDEZ..they give zero (0) care about costumers after they set you up and sale you the car.....DAVID MAUS VW NORTH is nothing but a joke...never do anything right...they will do anything for you to just sale the car to you ..after they sold the car just to make comission than give a zero( 0)care about them costumers....and ca... read more
Business response:
Dear Jack, We apologize about this unfortunate situation. We have offered to refund your money for the check you gave us that was inadvertently deposited too soon, plus the additional overdraft fees incurred to make things right with you. We have also given you the bank information as you requested. We apologize again that we did not start our relationship off on good terms, but can say we have made several attempts to try and overcome your dissatisfaction.
Waste of time. Charlatan Deceptive and shows poor customer service. Very pushy and seem over zealous. I checked the blue book value of a vehicle tbey are selling for over 4000 more than what's worth. Slimy n shameful. I would would have worked with the rep, Phil as he was great and appeared honest;however, the manager Alex,i didn't like him. He gives off a bad vibe. This was my reason for gping to aristocrat vw few yrs ago. D maus vw was not professional enough for my taste
Business response:
"Dear Customer, We thank you for taking the time to reach out to us. We take all feedback positive or negative seriously, as it is our way to see what area(s) we are doing well in and, what area(s) we need to improve. We are so sorry to hear that things didn't work out during your visit. We were able to speak to our team at DMV and found that vehicle you were interested in was a Limited Edition Beetle with Fender system, that the dealer also processed thru a thorough World Auto Certification inspection. With that being said,... read more
Frequently asked questions about Orlando VW North
How is Orlando VW North rated?
Orlando VW North has a 4.5 star rating with 4,556 reviews.
When is Orlando VW North open?
Orlando VW North is open now. It will close at 7:00 p.m.