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Orlando VW North
- Car Dealers
- Orlando, FL
About this business
Location details
1050 Lee Road, Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Arthur is excellent but for the life of me I don't understand why you make an appointment for an oil change at a certain time and then have to wait 2 1/2 hrs. I'd go to take 5 for fast service but was told they'll strip the bolt, well guess what, it looks like i paid for a new bolt this visit as well!
Business response:
Thank you for taking the time to share your experience with us. We are glad to hear that Arthur provided you with excellent service — we will be sure to pass along your kind words. We do understand your frustration regarding the wait time, as we know your time is valuable, and an appointment should reflect that.
Had an appt time slot for 10 am Friday. For an oil change and to check the front left tire. Dropped the car off by 10:15 ish and it was taken back for service. Got a text from James at 4:00 stating that they hadn't even started or looked at my car, and that the service department was closing at 6:00 and that he recommended to get my vehicle because I needed it for work the next day. So all day I had no updates about what was happening and had to wait all day for them to not be able to do anything to my car. It was a huge was... read more
Business response:
We appreciate you taking the time to share this feedback with us. Our goal is to provide timely service and proactive communication throughout every visit, and we understand how important it is for scheduled appointments to align with our customers’ busy schedules. Your comments are valuable as we continue working to improve the experience we provide. Please contact Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com so we can learn more about your visit.
Didn't think the guys cleaning would take my universal cards from the center console, there was like 600$ there, james manoi cleaned it I guess?
The guy was slow and rude. Forgot about me. Then told me they are not allowed to tell me where something under my hood Plugs in. Just wanted my money. Tried to charge me $800 for a little piece of plastic. Customer service at its worst!
Business response:
We appreciate you sharing feedback about your recent interaction with our team. We note your concerns regarding communication during your visit, information provided about vehicle components, and pricing explanations for recommended parts. Our team remains focused on delivering clear guidance and consistent support across all service interactions. If you would like to discuss this further, we encourage you to reach out to Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com.
Was unprofessional cout two different prices for scanning and telling me that volkswagen tiguan 2.0t 4motion is not for everyday activities and even telling me that my scan tool is xxxx
Business response:
We are disappointed to hear that your visit did not reflect the level of professionalism and respect we aim to provide to every customer. Our goal is always to communicate clearly and create a welcoming environment where customers feel valued and informed. We appreciate your feedback and will use it as an opportunity to reinforce the standards we expect from our team. Please reach out to Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com so we can learn more about your experience.
Rose Marie was incredibly rude over the phone. She belittled me over the phone. Calling me “today’s special project”. Cut me off multiple times. Placed me on hold mid sentence. My card declined because of a recent move and new phone. I got talked to like a child. I will never repair my car here or buy from this dealership
Business response:
Thank you for sharing feedback regarding your recent interaction with our team. Our dealership strives to maintain courteous and professional communication during all customer conversations, including situations involving payment verification or account-related matters. Comments regarding phone interactions and service approach are taken seriously and reviewed internally as part of maintaining consistent customer care standards. We would like the chance to speak to you regarding the situation. Please reach out directly to Ke... read more
I had an appointment at 8 AM for repair which should have taken only about an hour. My car was not ready until after 4:30 and the Tech had not started working on my car until about four.
Business response:
We understand how important it is for scheduled appointments to be handled in a timely and efficient manner. Our team strives to provide prompt service and clear communication throughout each visit, and we appreciate you bringing this experience to our attention. We remain committed to improving workflow and overall customer experience. Please contact Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com so we can review your visit further.
Wait times are insane, the service department do not talk to parts department, I wish I could take my new VW somewhere else.
Business response:
We recognize that timely service and strong internal coordination between departments are essential to a positive customer experience. Our team values clear communication throughout the repair process, including accurate updates on parts availability and service timelines. Feedback regarding wait times and interdepartmental coordination is appreciated as we continue working to improve efficiency and customer satisfaction. Please reach out to Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com.
Paid $200+ and issue was not resolved? ? I paid over $200 to resolve an issue with the steering and it was not resolved. They told me it was ready. I picked it up and still experienced problems. Not only that, they left parts off of my vehicle and I had to call them to find it and then go back up there another time to retrieve it. Easy money for you.
Business response:
We understand how upsetting it can be when concerns with your vehicle continue after service and additional follow-up is needed. Our team strives to provide careful, dependable work and clear communication throughout the repair process, so we appreciate you sharing this feedback with us. Experiences like this help us evaluate how we can continue improving the level of service we provide. Please reach out to Kenny Kennedy, our Service Manager, at kkennedy01@vtaig.com so we can learn more about your visit.
Frequently asked questions about Orlando VW North
How is Orlando VW North rated?
Orlando VW North has a 4.5 star rating with 4,556 reviews.
When is Orlando VW North open?
Orlando VW North is open now. It will close at 7:00 p.m.