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Orlando VW South
- Car Dealers
- Orlando, FL
About this business
Location details
1406 W Sand Lake Rd, Orlando, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
excellent service, very professional, great people!
Like always roger and his team, doing the best job taking care of my touareg they even washed it a big plus
Our thanks go to Mr. Hector Quinones, Service Advisor. without him we would have left Orlando Volkswagen South a very long time ago. Over 4 years our GPS is not working. The service-departement of Orlando VW South didn't do anything even we mentioned it lot's time. Also, Volkswagen USA how we contacted several times was not able to help us. They always advised us to talk to Orlando VW South. Now, the timer is not working it still on Winter Saving time. Why can't the whole system not have replaced? Because of these experience... read more
Business response:
We appreciate feedback regarding your service experience and are glad to hear when team members make a positive impact. Our team strives to address ongoing concerns and provide consistent support for vehicle-related issues. Comments like this help us evaluate our processes and improve communication and follow-through. For further assistance, please reach out to Deven Deman at DDeman@vtaig.com.
Within one month after service parts started failing and they wanted a lot more money than local shops to do the repairs.
Business response:
We appreciate feedback as it helps us evaluate and improve our service and repair processes. Our team is committed to providing quality workmanship and clear guidance on recommended repairs. We strive to ensure every guest feels informed and confident in their service decisions. For further assistance or to discuss your concerns, please contact Deven Deman at DDeman@vtaig.com.
I qas scheduled for a repair/replacement of the horn of my 2022 VW Tiguan and nothing was done after 4 hours of wait. No one told me I was going to wait that long for a "diagnostic" that never started. I felt miserable and mistreated by this service shop, ridiculous!!
Business response:
We value feedback about service visits and understand how important timely communication and efficient repairs are. Our team is committed to providing attentive, professional support for every appointment. Input like this helps us evaluate processes and ensure a better experience for all customers. For further assistance, please contact to Deven Deman at DDeman@vtaig.com.
I brought my vehicle in for an oil change and when I picked it up the check engine light was on. I went back inside and informed the technician. He said that it was on when I brought it in (I don't remember it being on before) and that they don't do check engine lights on the weekend and I would need to schedule a new appointment next week. I asked why it wasn't noted on the paperwork or why I wasn't told that it was on. He said that he didn't think about it because they don't do it on weekends. If I would have been told at ... read more
Business response:
We understand how important clear communication is when you bring your vehicle in, and our team aims to be attentive and transparent throughout every visit. Our intention is always to help customers make informed decisions and plan service in a way that respects their time and convenience. We appreciate this feedback as it helps reinforce our commitment to better communication moving forward. If you would like to discuss this further, please reach out to Deven Deman at DDeman@vtaig.com.
Brake job with no test drive before or after?
Business response:
We understand why clarity around service procedures is important for peace of mind. Our team's intention is always to perform services thoughtfully and with customer safety in mind. We would be glad to discuss your concerns and encourage you to contact Deven Deman ddeman@vtaig.com.
I did not have my car serviced here at your location but I got a text message that said I did I did not come and visit this location on that day
Business response:
We apologize for the confusion regarding the text message you received about service at our location. It appears there was an error in our messaging system since you didn't visit us that day. We appreciate you bringing this to our attention so we can correct our records and improve our communication processes.
Frequently asked questions about Orlando VW South
How is Orlando VW South rated?
Orlando VW South has a 4.3 star rating with 5,942 reviews.
When is Orlando VW South open?
Orlando VW South is open now. It will close at 8:00 p.m.