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Orlando VW South
- Car Dealers
- Orlando, FL
About this business
Location details
1406 W Sand Lake Rd, Orlando, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
All around very poor customer service. Not only we reported the problem, we paid diagnostic fee for the problem to be formally diagnosed, only to be told that no faults were identified and no repairs needed. The car broke down the next day and left my son stranded. Having had the car towed back to the shop, the refund for the diagnostic fee was not reimbursed and we were quoted excessive amount of repairs needed instead of replacing the poor quality hose which has already been replaced 3 times over the course of last year by... read more
Business response:
We apologize for the issues you are having with your vehicle. We take these claims seriously and wish to speak with you further about the situation. Please contact Robert Topping at 407-581-4321 or Rtopping@orlandovwsouth.com and we will do our best to make this better.
Very poor customer service.
I have had nothing but problems with this dealership for over a year now. If I could give them zero stars I would. My service tech Roger is very polite but thats the only good thing I can say about my experience at VWS.
Business response:
We apologize if you feel you had a negative experience with us and we want to address your concerns. Please contact Robert Topping at 407-581-4321 or Rtopping@orlandovwsouth.com and we will do our best to make this better.
My daughter brought car to be fixed as the display screen went blank. She waited an hour and a half and they did not even bring the car back to be looked at it yet. She had to leave and my car was never serviced. So my screen and back up cameras are not operational.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Robert Topping at 407-581-4321 or Rtopping@orlandovwsouth.com and we will do our best to make this better.
Do not go there they are not doing job what they supposed to
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact Robert Topping at 407-581-4321 or Rtopping@orlandovwsouth.com and we will do our best to make this better.
Took over 1 month to get the door replaced . VW south dealer ordered the wrong part 3 times
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please contact Robert Topping at 407-581-4321 or Rtopping@orlandovwsouth.com and we will do our best to make this better.
VW South did not do all of the services listed for the 60,000 mile maintenance they failed to rotate my tires and were extremely unprofessional and disorganized
Business response:
Customer service is always a top priority to us, and its disappointing to hear that we didnt exceed your expectations. Our goal is to fix any unresolved issues as quickly as possible. Please contact Robert Topping at 407-581-4321 or Rtopping@orlandovwsouth.com and we will do our best to make this better.
Sat there for almost 2 hours for them to tell me that they were working on another car, was going to take longer than they thought and it would be better to come back!
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please contact Robert Topping at 407-581-4321 or Rtopping@orlandovwsouth.com and we will do our best to make this better.
Had my car towed in to their service department on Dec. 16th. They worked on it off and on for a month. The service dept. didn't call me back when I call about an update on my car. It took them 1 month to FINALLY get my car done. When I picked it up they had not up the back seat into place. It was standing up against the front and they had left tools in the area where the seat should have been secured. AWEFUL AWEFUL EXPERIENCE with this service department!!!!!!!!!!!!!!
Frequently asked questions about Orlando VW South
How is Orlando VW South rated?
Orlando VW South has a 4.3 star rating with 5,296 reviews.
When is Orlando VW South open?
Orlando VW South is closed now. It will open tomorrow at 11:00 a.m.