This profile has been claimed by the business owner or representative.
Osborne Homes
- Real Estate Agents
- Tustin, CA
About this business
Location details
17291 Irvine Blvd, Tustin, CA, 92780, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
READ ALL THE 1 STAR REVIEWS. THEY OFFER YOU 5K MORE TO SIGN THE AGREEMENT, YOU GET CLOSE TO ESCROW THEY LOW BALL THE HELL OUT OF YOU. THIS IS THEIR TACTICS. THEY THEN SYMPATHIZE WITH YOU ON THE PHONE. SAYING SORRY THIS AND I FEEL YOU ETC. TRUST THE REVIEWS. MINE 505K AGREEMENT SIGNED, 10 DAY ESCROW - 4 DAYS IN CAME BACK 470K, RENEGOTIATED 490K - NOTARY CAME SIGNED FOR 490K!!!!! 1 HR LATER THEY CALLED BACK AND SAID 460K LMFAO!!!! First they can talk for sure! Lindsey can sell water to a water company, that how good she is. ... read more
Business response:
Hi Alex, I appreciate your outlined feedback. The last thing we're trying to do is play games, but your experience suggests otherwise. I'm digging into the how's and why's. First, obviously the lapse in communication is unacceptable. You referenced the other poor reviews. I'm stepping up to make sure your feedback along with others is fully conveyed internally to our teams. We are working on improving our communication process so sellers like you don't feel left out to dry. Our math needs to be upfront and consistent. I'm re... read more
Crooks. Bait and switch tactics. They set up false buyers that back out resulting in them pressuring you to lower your price.
Business response:
I'm sorry you had such a poor experience. We never use false buyers as we want our transactions to flow as smoothly as you do. We do have unforeseen circumstances which affect some operations. I am working on collecting all feedback and providing big improvements to how we communicate with sellers!
I had a deeply disappointing experience with Osbourne Company, specifically with Lindsay. They made me an offer on my home that seemed fair at first, but the entire escrow process quickly revealed how predatory and disorganized they are. Throughout escrow, communication was minimal and always initiated by me. I constantly had to check in just to get basic updates or to make sure we were still on track. I was reassured multiple times that we were set to close, only to find out on the day of closing, after I reached out mysel... read more
Business response:
Hi Noeli, this is extremely disappointing, and I hear your frustration. Our operation manages and navigates many facets of risk which sometimes yields unforeseen complications. We do our best to navigate these without affecting the seller. I am in the process of collecting feedback from sellers like you so we can make our process better than ever. We don’t ever want to play games, and the pain points of your communication problems are heard loud and clear. We should have outlined all contingencies from the beginning and prov... read more
These people are total shysters, they misrepresent themselves and make promises that they won't keep. They made an offer and opened escrow at the agreed upon price. Then ask me to accept a lower offer. We did accept as it was still reasonable and since we had already been involved for a couple weeks and didn't want to start over we agreed. Papers were signed and notarized. They came back and changed their mind and after the original 50,000 decrease the wanted to lower it an additional 60,000. Ads say, all cash etc. t... read more
Business response:
I’m sorry we let you down here. A price change after new findings can feel like a bait-and-switch. That’s not how we want anyone to feel. We buy as-is and cover closing costs, but when inspections or access limits change risk, the offer can move. I understand why you chose not to proceed. You should always do what’s best for your family. If anything felt rushed or unclear. We value your feedback and are using it to help us improve the way we communicate with sellers so the experience can be as smooth as possible.
My Husband and I opened escrow with Osborne Homes December 17th ,2024. We worked with Kathy and Taylor. When the call was first made to Osborne Homes we were given a purchase offer of $200,000. We advised we would not sell for less then $225,000 due to the home having a new roof, solar and central heating and air. So they came back with a $230,000 offer, we were pleased. We asked when they needed to do the inspection? We were advised they didn't need to do an inspection based on the information we provided. So we opened the... read more
Business response:
Hi there—first, I’m sorry. I read your review carefully. I can see why the escrow opening and price change felt like a bait-and-switch. That’s not the experience we promise, and it’s on us. We are working on a number of changes to help improve customer experience. We will outline who exactly needs to visit the home and why. The communications of changing variables like investor contingency will be outlined clearly. The escrow cancellation process should be handled expeditiously moving forward. We’re constantly striving to im... read more
I had spoke to someone regarding possibly selling my home. Im in a bad situation and I was looking at all options. When speaking to a lady that called I felt pressured to sell. She was trying to make plans for me to move into a apartment with 2 kids and 3 dogs! That was insane! I never said I wanted that. I told her I needed to think on everything and she kept pressuring me so I ended the conversation. She kept calling me back so I block the number then she kept calling me from a different number! They are still calling me a... read more
Business response:
Hello Tina, We certainly don't want to overwhelm you with excessive contacts. Please reach out to us directly (I will send a direct message as well) so we can have your contact information updated. I apologize for the inconvenience!
After several requests to adhere to the California Consumer Privacy Act (CCPA) I still receive unsolicited mailings including photographs of my house. I have requested that all information be removed and to not be contacted again. This is a criminal organization with zero regard of personal privacy or security. I will also be filing a Better Business Bureau complaint. Below is a copy of the e-mail I have sent. After receiving one of your offers in my mailbox I would like to invoke the California Consumer Privacy Act (CC... read more
Business response:
Hello Caiden, We take your request seriously. The images you see on our postcards are taken from Google Street View, so rest assured we have not acquired, nor store, any images of your home. Once we receive your property information, we are happy to exclude it from future mailings. I apologize for the unwanted mail!
It was all good. Inspection was done! It's a week today before closing and Someone calls me and tells me that THEY(Osborne) got two offers and we need to extend escrow!? I thought Osborne buys the house? They said one offer fell through and the other was not enough to cover their cost. They tried to use my financial duress as a way to low ball me. They said they could close but $30,000 below offer.
Business response:
Hi Jessie, So sorry to hear about your frustrations. We make our best efforts to provide the least complicated experience. We're sorry this unexpected complication resulted in an unfortunate delay in the process. We are continually making efforts to refine this.
I just received a postcard from this business. The postcard had a photograph of my home upon it. Not only is this really creepy, but it's highly disturbing! I called and spoke with a person who IDed himself as Rick Alvarado. I told him I didn't appreciate a likeness of my home on this correspondence. He justified the card by saying it got me to call him, which was its purpose. Additionally, Rick Alvarado claimed he receives hundreds of calls just like mine, but every so often they do receive a solicitation. Rick Alvarado ... read more
Frequently asked questions about Osborne Homes
How is Osborne Homes rated?
Osborne Homes has a 3.2 star rating with 212 reviews.
When is Osborne Homes open?
Osborne Homes is closed now. It will open at 8:30 a.m.