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Osborne Homes
- Real Estate Agents
- Tustin, CA
About this business
Location details
17291 Irvine Blvd, Tustin, CA, 92780, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is known for 2 things. 1) Come in with a higher offer than competitors to get you to sign. 2) At the end of Escrow, "Find something wrong" and lower the amount DRASTICALLY. They are widely known for taking advantage of little old ladies and people in major distress using this tactic.
Business response:
Hi Michael, We're sorry to hear about your poor experience. At Osborne Homes, we strive to be transparent throughout the entire process and communicate openly with homeowners every step of the way. In some cases, an offer may need to be adjusted if new information about the property is discovered during inspections or title review, but our goal is always to explain those changes clearly and as early as possible. We'd appreciate the opportunity to learn more about your experience and address your concerns directly. Please ... read more
This company is known for 2 things. 1) Come in with a higher offer than competitors to get you to sign. 2) At the end of Escrow, "Find something wrong" and lower the amount DRASTICALLY. They are widely known for taking advantage of little old ladies and people in major distress using this tactic.
Business response:
Hi Michael, We're sorry to hear about your poor experience. At Osborne Homes, we strive to be transparent throughout the entire process and communicate openly with homeowners every step of the way. In some cases, an offer may need to be adjusted if new information about the property is discovered during inspections or title review, but our goal is always to explain those changes clearly and as early as possible. We'd appreciate the opportunity to learn more about your experience and address your concerns directly. Please ... read more
We bought our home from these people 10 years ago and have never been able to enjoy our backyard. They used filler dirt full of impossible weeds. New grass doesn't work, weed barriers don't work, we were quoted $8000 because we basically have to remove all the dirt from the entire yard. Were 3 weeks into our annual weed removal, imagine a huge backyard with weeds 5ft tall and roots that go about a foot down. We expected a better quality home purchase, very disappointed.
Business response:
Hi Regina, We're really sorry to hear about this situation you're dealing with from a house we sold you. Our company has greatly evolved over the last decade and has striven to raise our standards in all ways. This is definitely a concerning issue. We will be opening an internal case to see what went wrong and ensure a situation like this doesn't happen again.
Osborne homes don't do business with them. They offer you a decent price and sign contract and during the escrow, will switch the price on you. I was 3 weeks into escrow with them and had already made commitment on housing elsewhere. When this happened to me. Then during closing on the last day they sent partial and had to wait till the last minute to close. Will give a seller the runaround and cause more stress then necessary. Don't do business with them. You'll regret it.
Business response:
Hi Edith, Thank you for taking the time to share your feedback with us. I'm truly sorry about your poor experience. I can reassure you that it's never our intention for any of our clients to feel uncertain or unsupported when working with Osborne Homes. Our commitment is to maintain transparency about our offer process and escrow timelines. That's not to promise that unexpected changes can't occur, however, when that is the case, it is our goal to remain consistent and timely in our communications. If you're open to it, w... read more
These scammers have been harassing me for years. They couldn't care less about the "do not mail" list. Between two houses. I've repeatedly asked to be removed from their scam list - called, emailed, everything. I got one guy on the phone who was apparently in his car, told me "throw it away and 'f off'" (whole words uttered). I get their scam card with a picture of one house sent to a different one. The one time I got through to Matt Mutton (the scammer owner) was through his linkedin (he will not respond to his email) and ... read more
READ ALL THE 1 STAR REVIEWS. THEY OFFER YOU 5K MORE TO SIGN THE AGREEMENT, YOU GET CLOSE TO ESCROW THEY LOW BALL THE HELL OUT OF YOU. THIS IS THEIR TACTICS. THEY THEN SYMPATHIZE WITH YOU ON THE PHONE. SAYING SORRY THIS AND I FEEL YOU ETC. TRUST THE REVIEWS. MINE 505K AGREEMENT SIGNED, 10 DAY ESCROW - 4 DAYS IN CAME BACK 470K, RENEGOTIATED 490K - NOTARY CAME SIGNED FOR 490K!!!!! 1 HR LATER THEY CALLED BACK AND SAID 460K LMFAO!!!! First they can talk for sure! Lindsey can sell water to a water company, that how good she is. ... read more
Business response:
Hi Alex, I appreciate your outlined feedback. The last thing we're trying to do is play games, but your experience suggests otherwise. I'm digging into the how's and why's. First, obviously the lapse in communication is unacceptable. You referenced the other poor reviews. I'm stepping up to make sure your feedback along with others is fully conveyed internally to our teams. We are working on improving our communication process so sellers like you don't feel left out to dry. Our math needs to be upfront and consistent. I'm re... read more
Crooks. Bait and switch tactics. They set up false buyers that back out resulting in them pressuring you to lower your price.
Business response:
I'm sorry you had such a poor experience. We never use false buyers as we want our transactions to flow as smoothly as you do. We do have unforeseen circumstances which affect some operations. I am working on collecting all feedback and providing big improvements to how we communicate with sellers!
I had a deeply disappointing experience with Osbourne Company, specifically with Lindsay. They made me an offer on my home that seemed fair at first, but the entire escrow process quickly revealed how predatory and disorganized they are. Throughout escrow, communication was minimal and always initiated by me. I constantly had to check in just to get basic updates or to make sure we were still on track. I was reassured multiple times that we were set to close, only to find out on the day of closing, after I reached out mysel... read more
Business response:
Hi Noeli, this is extremely disappointing, and I hear your frustration. Our operation manages and navigates many facets of risk which sometimes yields unforeseen complications. We do our best to navigate these without affecting the seller. I am in the process of collecting feedback from sellers like you so we can make our process better than ever. We don’t ever want to play games, and the pain points of your communication problems are heard loud and clear. We should have outlined all contingencies from the beginning and prov... read more
These people are total shysters, they misrepresent themselves and make promises that they won't keep. They made an offer and opened escrow at the agreed upon price. Then ask me to accept a lower offer. We did accept as it was still reasonable and since we had already been involved for a couple weeks and didn't want to start over we agreed. Papers were signed and notarized. They came back and changed their mind and after the original 50,000 decrease the wanted to lower it an additional 60,000. Ads say, all cash etc. t... read more
Business response:
I’m sorry we let you down here. A price change after new findings can feel like a bait-and-switch. That’s not how we want anyone to feel. We buy as-is and cover closing costs, but when inspections or access limits change risk, the offer can move. I understand why you chose not to proceed. You should always do what’s best for your family. If anything felt rushed or unclear. We value your feedback and are using it to help us improve the way we communicate with sellers so the experience can be as smooth as possible.
Frequently asked questions about Osborne Homes
How is Osborne Homes rated?
Osborne Homes has a 3.3 star rating with 222 reviews.
When is Osborne Homes open?
Osborne Homes is closed now. It will open on Monday at 8:30 a.m.